Qureos Mentor

365 Care Group Private Limited

Job Title: Operations &amp; Compliance Officer Job Type: Full time, On-site Job Location: Gulberg 3, LahorePosition OverviewAs an Operations &amp; Compliance Officer you'll monitor real-time customer and transaction data, investigate alerts, and ensure compliance with AML/KYC regulations&mdash;gaining hands-on experience and helping safeguard our fast-paced, tech-driven environment.Key Responsibilities<ul><li>Sanctions &amp; Name Screening:</li></ul>Use automated systems to screen new customers, transactions, and counterparties against global watchlists. Investigate and resolve hits, escalating true positives to senior officers.<ul><li>Alert Investigation &amp; Reporting:</li></ul>Analyse alerts for suspicious activity. Determine which alerts require escalation, document investigations meticulously, and generate internal reports or SARs for high-risk cases.<ul><li>Support AML/KYC Procedures:</li></ul>Assist in customer due diligence (CDD) and enhanced due diligence (EDD) processes. Maintain accurate records in case management systems. Help maintain and optimize screening procedures and SOPs. Provide input to refine screening tool efficiency. Work closely with Compliance, Risk, Product, and IT teams. Participate in system tuning and user acceptance testing. Attend regular training on AML regulations, screening platforms, and fraud prevention strategies. Support peer-awareness initiatives.<ul><li>Compliance &amp; Documentation</li><li>Team Collaboration &amp; Learning</li><li>Training &amp; Growth</li></ul>Qualifications Education: Bachelor&rsquo;s degree in finance, Business, Law, Economics, or a related field.Experience: Ideal for fresh graduates&mdash;0&ndash;1 years, internships or exposure to AML, KYC, fraud prevention are a plus.Knowledge &amp; Skills:<ul><li>Basic understanding of AML, sanctions, KYC, and financial crime prevention.</li><li>Strong attention to detail, analytical thinking, and problem-solving skills.</li><li>Effective written and verbal communication able to document investigations clearly.</li><li>Tech-savvy with proficiency in MS Office (Excel, Word) and willingness to learn screening platforms.</li></ul>Attributes:<ul><li>Curious, proactive, and open to learning.</li><li>Able to perform under pressure with tight deadlines.</li></ul>Why Join Us<ul><li>Early Responsibility: Handle real-world alerts and contribute to AML/KYC compliance from day one.</li><li>Rapid Learning: Train on modern screening tools and platforms.</li><li>Career Growth: Build a solid foundation in financial crime prevention with mentorship and training pathways (e.g., CAMS).</li><li>Purposeful Impact: Help maintain trust and safety in a fast-moving environment.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Operations & Compliance Officer

Job OverviewWe are seeking an experienced Network Engineer to join our IT team. The ideal candidate will have strong expertise in configuring, managing, and troubleshooting network infrastructures, with hands-on experience in Cisco devices and Fortinet firewalls. Knowledge of Windows Server administration will be considered a strong advantage.Key Responsibilities<ul><li>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, VPN, Wireless).</li><li>Configure, manage, and troubleshoot Cisco routers, switches, and other networking devices.</li><li>Deploy, monitor, and maintain Fortinet firewalls to ensure secure and reliable connectivity.</li><li>Perform regular network performance monitoring, analysis, and capacity planning.</li><li>Implement and maintain network security standards, policies, and procedures.</li><li>Provide technical support for escalated network-related issues.</li><li>Collaborate with IT teams to integrate systems and support business operations.</li><li>Document network configurations, changes, and troubleshooting steps.</li><li>Assist in disaster recovery planning and implementation.</li><li>Support Windows Server environments including user management, Active Directory, and DNS/DHCP (preferred).</li></ul>Requirements<ul><li>Proven experience as a Network Engineer or in a similar role.</li><li>Hands-on expertise in Cisco networking devices (routers, switches, firewalls, etc.).</li><li>Strong experience with Fortinet firewalls (configuration, troubleshooting, security policies).</li><li>Good understanding of TCP/IP, routing protocols (BGP, OSPF, EIGRP), VLANs, VPNs, and network monitoring tools.</li><li>Familiarity with Windows Server administration (a plus).</li><li>Relevant certifications such as CCNA, CCNP, Fortinet NSE (preferred).</li><li>Strong problem-solving skills and ability to work under pressure.</li><li>Excellent communication and documentation skills.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent experience).</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Network Engineer

Job Title: Customer Support Officer Job Location: Gulberg 3, Lahore Salary: Rs. 40,000 to 50,000 Job Type: Full Time Two Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview: We are looking for Customer Support Representative who can perform the following tasks:<ul><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>0-1 years experience required.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Officer(Male)

Job Title: Customer Support Officer Job Location: Gulberg 3, Lahore Salary: Rs. 40,000 to 50,000 Job Type: Full Time Two Shifts: Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Two off: Consecutive but rotationalJob Overview: We are looking for Customer Support Representative who can perform the following tasks:<ul><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>0-1 years experience required.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative - Male

Position: Assistant Manager &ndash; Growth &amp; PerformanceLocation: Lahore (On-site)About the Role We&rsquo;re looking for a data-driven growth marketer to lead our paid acquisition and funnel optimization efforts. As Assistant Manager &ndash; Growth &amp; Performance, you&rsquo;ll be responsible for scaling our customer base through Meta, Google UAC, TikTok, and emerging ad platforms while maximizing ROI. You&rsquo;ll work closely with product, design, and CRM to create a seamless journey from first click to loyal customer.Key Responsibilities<ul><li>Campaign Strategy &amp; Execution: Plan, launch, and optimize paid campaigns across multiple channels, balancing short-term conversions with long-term LTV.</li><li>Funnel Optimization: Identify and fix drop-off points in the acquisition funnel using analytics and A/B testing.</li><li>Creative Testing: Collaborate with designers and video editors to test different hooks, formats, and messages.</li><li>Tracking &amp; Reporting: Maintain accurate UTMs, build performance dashboards, and deliver weekly/monthly insights to leadership.</li><li>Budget Management: Allocate and manage monthly ad spend across channels with performance accountability.</li><li>Cross-Team Collaboration: Work with CRM on reactivation and retention campaigns, and with product on conversion-focused updates.</li></ul>Required Skills &amp; Experience<ul><li>4&ndash;6 years in paid acquisition, growth, or performance marketing.</li><li>Strong track record of managing budgets above PKR 5M/month.</li><li>Proficiency in Google Ads, Meta Ads Manager, and TikTok Ads Manager.</li><li>Experience with Google Analytics 4, Looker Studio, and attribution tools.</li><li>Comfort with rapid testing and iteration.</li><li>Industry Preference Fintech, Payments, E-commerce, or High-Growth Tech Start-ups</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager – Growth & Performance