Qureos Mentor

365 Care Group Private Limited

Job Type: Full time, On-siteJob Location: Gulberg 3, LahorePosition Overview:As an Operations &amp; Compliance Officer you'll monitor real-time customer and transaction data, investigate alerts, and ensure compliance with AML/KYC regulations&mdash;gaining hands-on experience and helping safeguard our fast-paced, tech-driven environment.Key Responsibilities:Sanctions &amp; Name Screening:Use automated systems to screen new customers, transactions, and counterparties against global watchlists. Investigate and resolve hits, escalating true positives to senior officers.Alert Investigation &amp; Reporting:Analyse alerts for suspicious activity. Determine which alerts require escalation, document investigations meticulously, and generate internal reports or SARs for high-risk cases.Support AML/KYC Procedures:Assist in customer due diligence (CDD) and enhanced due diligence (EDD) processes. Maintain accurate records in case management systems. Help maintain and optimize screening procedures and SOPs. Provide input to refine screening tool efficiency. Work closely with Compliance, Risk, Product, and IT teams. Participate in system tuning and user acceptance testing. Attend regular training on AML regulations, screening platforms, and fraud prevention strategies. Support peer-awareness initiatives.Compliance &amp; DocumentationTeam Collaboration &amp; LearningTraining &amp; GrowthQualifications:<ul><li>Education:</li></ul>Bachelor&rsquo;s degree in finance, Business, Law, Economics, or a related field.<ul><li>Experience:</li></ul>Ideal for fresh graduates&mdash;0&ndash;1 years, internships or exposure to AML, KYC, fraud prevention are a plus.Knowledge &amp; Skills:<ul><li>Basic understanding of AML, sanctions, KYC, and financial crime prevention.</li><li>Strong attention to detail, analytical thinking, and problem-solving skills.</li><li>Effective written and verbal communication able to document investigations clearly.</li><li>Tech-savvy with proficiency in MS Office (Excel, Word) and willingness to learn screening platforms.</li></ul>Attributes:<ul><li>Curious, proactive, and open to learning.</li><li>Able to perform under pressure with tight deadlines.</li></ul>Why Join Us:<ul><li>Early Responsibility: Handle real-world alerts and contribute to AML/KYC compliance from day one.</li><li>Rapid Learning: Train on modern screening tools and platforms.</li><li>Career Growth: Build a solid foundation in financial crime prevention with mentorship and training pathways (e.g., CAMS).</li><li>Purposeful Impact: Help maintain trust and safety in a fast-moving environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Operations & Compliance Officer

365 Care Group is looking for energetic, customer-focused, and enthusiastic Fresh Graduates to join our Customer Support Team. This is an excellent opportunity for individuals who are looking to start their professional career in customer service and gain valuable experience in a fast-paced fintech and technology environment.The selected candidates will be responsible for assisting customers, responding to inquiries, resolving basic issues, and ensuring an excellent customer experience through various communication channels.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, live chat, WhatsApp, and other communication channels.</li><li>Provide accurate information regarding company products and services.</li><li>Assist customers with account-related queries and general support requests.</li><li>Record and update customer information in the system.</li><li>Escalate complex issues to senior team members when required.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain professional and courteous communication at all times.</li><li>Meet assigned customer service and quality standards.</li><li>Prepare basic reports and maintain support records.</li></ul>Requirements<ul><li>Bachelor's Degree (Fresh Graduates Welcome).</li><li>Strong communication skills in English</li><li>Basic computer knowledge.</li><li>Customer-focused attitude.</li><li>Ability to learn quickly and work in a fast-paced environment.</li></ul>PreferredInternship or part-time experience in customer service, sales, or administration. Experience using CRM or customer support tools (not mandatory).Pay: Rs40,000.00 - Rs50,000.00 per hourWork Location: In person

Customer Support Representative

Job Type: Full time, On-siteJob Location: Gulberg 3, LahoreTimings: 48 hours per week (UK banking Hours)Position Overview:As an Operations &amp; Compliance Officer you'll monitor real-time customer and transaction data, investigate alerts, and ensure compliance with AML/KYC regulations&mdash;gaining hands-on experience and helping safeguard our fast-paced, tech-driven environment.Key Responsibilities:Sanctions &amp; Name Screening:Use automated systems to screen new customers, transactions, and counterparties against global watchlists. Investigate and resolve hits, escalating true positives to senior officers.Alert Investigation &amp; Reporting:Analyse alerts for suspicious activity. Determine which alerts require escalation, document investigations meticulously, and generate internal reports or SARs for high-risk cases.Support AML/KYC Procedures:Assist in customer due diligence (CDD) and enhanced due diligence (EDD) processes. Maintain accurate records in case management systems. Help maintain and optimize screening procedures and SOPs. Provide input to refine screening tool efficiency. Work closely with Compliance, Risk, Product, and IT teams. Participate in system tuning and user acceptance testing. Attend regular training on AML regulations, screening platforms, and fraud prevention strategies. Support peer-awareness initiatives.Compliance &amp; DocumentationTeam Collaboration &amp; LearningTraining &amp; GrowthQualifications:<ul><li>Education:</li></ul>Bachelor&rsquo;s degree in finance, Business, Law, Economics, or a related field.<ul><li>Experience:</li></ul>Ideal for fresh graduates&mdash;0&ndash;1 years, internships or exposure to AML, KYC, fraud prevention are a plus.Knowledge &amp; Skills:<ul><li>Basic understanding of AML, sanctions, KYC, and financial crime prevention.</li><li>Strong attention to detail, analytical thinking, and problem-solving skills.</li><li>Effective written and verbal communication able to document investigations clearly.</li><li>Tech-savvy with proficiency in MS Office (Excel, Word) and willingness to learn screening platforms.</li></ul>Attributes:<ul><li>Curious, proactive, and open to learning.</li><li>Able to perform under pressure with tight deadlines.</li></ul>Why Join Us:<ul><li>Early Responsibility: Handle real-world alerts and contribute to AML/KYC compliance from day one.</li><li>Rapid Learning: Train on modern screening tools and platforms.</li><li>Career Growth: Build a solid foundation in financial crime prevention with mentorship and training pathways (e.g., CAMS).</li><li>Purposeful Impact: Help maintain trust and safety in a fast-moving environment.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Join 365 Care Group Private Limited and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

365 Care Group Private Limited

About Company

Operations & Compliance Officer

Customer Support Representative

Operations & Compliance Officer