Qureos Mentor

365 Care Group Private Limited

Job Location: Gulberg 3, LahoreSalary: Rs. 40,000 to 50,000Job Type: Full Time, on-siteTwo Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview:We are looking for Customer Support Officer who can perform the following tasks:<ul><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>Strong English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>0-1 years experience required.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Operations Support Officer

Job Type: Full time, On-siteJob Location: Gulberg 3, LahorePosition Overview:As an Operations &amp; Compliance Officer you'll monitor real-time customer and transaction data, investigate alerts, and ensure compliance with AML/KYC regulations&mdash;gaining hands-on experience and helping safeguard our fast-paced, tech-driven environment.Key Responsibilities:Sanctions &amp; Name Screening:Use automated systems to screen new customers, transactions, and counterparties against global watchlists. Investigate and resolve hits, escalating true positives to senior officers.Alert Investigation &amp; Reporting:Analyse alerts for suspicious activity. Determine which alerts require escalation, document investigations meticulously, and generate internal reports or SARs for high-risk cases.Support AML/KYC Procedures:Assist in customer due diligence (CDD) and enhanced due diligence (EDD) processes. Maintain accurate records in case management systems. Help maintain and optimize screening procedures and SOPs. Provide input to refine screening tool efficiency. Work closely with Compliance, Risk, Product, and IT teams. Participate in system tuning and user acceptance testing. Attend regular training on AML regulations, screening platforms, and fraud prevention strategies. Support peer-awareness initiatives.Compliance &amp; DocumentationTeam Collaboration &amp; LearningTraining &amp; GrowthQualifications:<ul><li>Education: </li></ul>Bachelor&rsquo;s degree in finance, Business, Law, Economics, or a related field.<ul><li>Experience: </li></ul>Ideal for fresh graduates&mdash;0&ndash;1 years, internships or exposure to AML, KYC, fraud prevention are a plus.Knowledge &amp; Skills:<ul><li>Basic understanding of AML, sanctions, KYC, and financial crime prevention.</li><li>Strong attention to detail, analytical thinking, and problem-solving skills.</li><li>Effective written and verbal communication able to document investigations clearly.</li><li>Tech-savvy with proficiency in MS Office (Excel, Word) and willingness to learn screening platforms.</li></ul>Attributes:<ul><li>Curious, proactive, and open to learning.</li><li>Able to perform under pressure with tight deadlines.</li></ul>Why Join Us:<ul><li>Early Responsibility: Handle real-world alerts and contribute to AML/KYC compliance from day one.</li><li>Rapid Learning: Train on modern screening tools and platforms.</li><li>Career Growth: Build a solid foundation in financial crime prevention with mentorship and training pathways (e.g., CAMS).</li><li>Purposeful Impact: Help maintain trust and safety in a fast-moving environment.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Operations & Compliance Officer

Job OverviewWe are seeking an experienced Network Engineer to join our IT team. The ideal candidate will have strong expertise in configuring, managing, and troubleshooting network infrastructures, with hands-on experience in Cisco devices and Fortinet firewalls. Knowledge of Windows Server administration will be considered a strong advantage.Key Responsibilities<ul><li>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, VPN, Wireless).</li><li>Configure, manage, and troubleshoot Cisco routers, switches, and other networking devices.</li><li>Deploy, monitor, and maintain Fortinet firewalls to ensure secure and reliable connectivity.</li><li>Perform regular network performance monitoring, analysis, and capacity planning.</li><li>Implement and maintain network security standards, policies, and procedures.</li><li>Provide technical support for escalated network-related issues.</li><li>Collaborate with IT teams to integrate systems and support business operations.</li><li>Document network configurations, changes, and troubleshooting steps.</li><li>Assist in disaster recovery planning and implementation.</li><li>Support Windows Server environments including user management, Active Directory, and DNS/DHCP (preferred).</li></ul>Requirements<ul><li>Proven experience as a Network Engineer or in a similar role.</li><li>Hands-on expertise in Cisco networking devices (routers, switches, firewalls, etc.).</li><li>Strong experience with Fortinet firewalls (configuration, troubleshooting, security policies).</li><li>Good understanding of TCP/IP, routing protocols (BGP, OSPF, EIGRP), VLANs, VPNs, and network monitoring tools.</li><li>Familiarity with Windows Server administration (a plus).</li><li>Relevant certifications such as CCNA, CCNP, Fortinet NSE (preferred).</li><li>Strong problem-solving skills and ability to work under pressure.</li><li>Excellent communication and documentation skills.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent experience).</li></ul>Job Type: Full-timeWork Location: In person

Network Engineer

Job descriptionWe are hiring Customer Support Agent to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts (if required).</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Care: 0-1 year</li></ul>Working hours:<ul><li>UK/Ireland Calendar</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Position: Administrative AssistantJob Type: Full-Time, OnsiteLocation: Gulberg 3, LahoreWorking Hours: Monday to Friday, 12 PM &ndash; 10 PM PKTCalendar: Follows UK/Ireland CalendarRole Overview:The Administrative Assistant (Timesheets Executive) will support the team in managing employee timesheets. This role requires close collaboration with supervisors and other administrative personnel to ensure timesheets are accurate, complete, and submitted on time.Key Responsibilities:<ul><li>Enter timesheet data into the company&rsquo;s payroll system or other designated software.</li><li>Verify the accuracy and completeness of timesheets, ensuring they are correctly filled out and signed.</li><li>Maintain strong relationships with external stakeholders and internal teams, fostering a customer service-oriented culture and positive team environment.</li><li>Identify and escalate priority issues to senior management.</li><li>Anticipate escalations and take over calls when necessary.</li><li>Perform additional duties as assigned.</li><li>Required training will be provided.</li></ul>Required Skills &amp; Qualifications: <ul><li>Bachelor's or Master&rsquo;s degree in finance, commerce, computer science, business, or a related field.</li><li>0 -1 years of experience in an administrative or clerical role.</li><li>Proficiency in Microsoft Office and other relevant software applications.</li><li>Strong attention to detail and accuracy.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>Knowledge of payroll and timekeeping systems is preferred.</li></ul>Experience: Communication: 1 year (Preferred)Microsoft Excel: 1 year (Preferred)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Administrative Officer-Male