Qureos Mentor

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group Co. is seeking an R&amp;D Software Engineer to join our dynamic team focused on innovation in banking technology. As a Software Engineer, you will develop, test, deploy, and maintain software applications. You will manage project priorities and deliverables, support the DevOps CI/CD cycle, and collaborate closely with engineers and stakeholders.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Create and maintain product documentation.</li>
<li>Analyze and identify needs by investigating problem areas and implementing user feedback to develop software that meets those needs.</li>
<li>Develop, test, deploy, and maintain software and ensure platform security and performance.</li>
<li>Manage individual project priorities, deadlines, and deliverables.</li>
<li>Propose way around of programming hindrances and ambiguous technical problems.</li>
<li>Mentor junior engineers by sharing best practices and guiding them through development processes.</li>
<li>Participate in of Devops CI/CD cycle and implement development standard set by the engineering department.
</li><li>Work closely with other engineering partners and stakeholders.</li>
</ul>
Requirements
Education:
Bachelor&rsquo;s in Computer Science, Software Engineering, or a related field.
Experience:
3+ years of experience in software development and R&amp;D roles.
Technical Skills:<ul>
<li>
SQL</li>
<li>Spring Boot</li>
<li>RESTful APIs</li>
<li>PostgreSQL</li>
<li>MQTT</li>
<li>Mosquitto</li>
<li>Linux</li>
<li>Kafka</li>
<li>JavaScript</li>
<li>IoT</li>
<li>Docker</li>
<li>Cassandra</li>
<li>Angular</li>
</ul>
Soft Skills:<ul>
<li>
Excellent problem-solving skills and a proactive attitude towards development challenges.</li>
<li>Strong communication skills and the ability to present complex technical information effectively.</li></ul></div>

R&D Software Engineer

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

Join ABANA ENTERPRISES GROUP CO and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ABANA ENTERPRISES GROUP CO

ABOUT_COMPANY

R&D Software Engineer

Customer Care Officer