Umar Alnukhaysh

Abunayyan Holding

<div>
 
 
 Job Title: Parts Sales &amp; Service Representative (PSSR)
 
 
 
 
 Location: Riyadh
 
 
 
 
 Company: SBU of Abunayyan Holding Company
 
 
 
 
 Department:
 
 Spare Parts Sales / Aftermarket Services
 
 
 
 Industry:
 
 Heavy Machinery | Construction Equipment | Industrial Equipment
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a customer-focused and commercially driven
 
 Parts Sales &amp; Service Representative (PSSR)
 
 to join our Aftermarket team. The successful candidate will be responsible for driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction.
 
 
 The role serves as a critical link between customers, service teams, and parts operations, helping maximize aftermarket revenue while delivering timely technical and commercial support. The incumbent will also provide leadership and support to the PSSR team and contribute to the achievement of sales and profitability objectives.
 
 
 
 Key Responsibilities
 
 
 
 
 Parts Sales &amp; Aftermarket Support
 
 
 <ul>
 <li>
 Promote and sell genuine spare parts, accessories, and aftermarket solutions to retail and internal customers.
 </li>
 <li>
 Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
 </li>
 <li>
 Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
 </li>
 <li>
 Provide technical assistance and product recommendations to customers and service personnel.
 </li>
 <li>
 Support the achievement of parts sales targets, revenue growth, and profitability objectives.
 </li>
 </ul>
 
 
 Service Operations Support
 
 
 <ul>
 <li>
 Work closely with Service Technicians and Service Advisors to ensure timely availability of required parts and accessories.
 </li>
 <li>
 Process service-related parts requests efficiently to minimize equipment downtime.
 </li>
 <li>
 Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
 </li>
 <li>
 Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
 </li>
 <li>
 Notify service teams upon receipt of special-order or backordered items.
 </li>
 </ul>
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
 </li>
 <li>
 Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a professional and timely manner.
 </li>
 <li>
 Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
 </li>
 <li>
 Collect customer feedback and market intelligence to improve service delivery and business performance.
 </li>
 </ul>
 
 
 Key Account Management &amp; Team Support
 
 
 <ul>
 <li>
 Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
 </li>
 <li>
 Manage strategic and key customer accounts to drive long-term business growth.
 </li>
 <li>
 Assist in developing account plans and aftermarket sales strategies.
 </li>
 <li>
 Collaborate with management to identify opportunities for customer retention and market expansion.
 </li>
 </ul>
 
 
 Commercial &amp; Administrative Responsibilities
 
 
 <ul>
 <li>
 Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
 </li>
 <li>
 Ensure compliance with cash, credit, and payment processing procedures.
 </li>
 <li>
 Maintain accurate customer records, sales reports, and transaction documentation.
 </li>
 <li>
 Monitor customer purchasing trends and proactively identify opportunities to increase sales.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education
 
 
 <ul>
 <li>
 High School Diploma, Technical Diploma, or equivalent qualification.
 </li>
 <li>
 Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field.
 </li>
 <li>
 Experience within Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
 </li>
 <li>
 Proven track record in customer relationship management and aftermarket sales.
 </li>
 </ul>
 
 
 Technical Knowledge
 
 
 <ul>
 <li>
 Inventory &amp; Parts Management
 </li>
 <li>
 Aftermarket Sales Processes
 </li>
 <li>
 Customer Service Excellence
 </li>
 <li>
 Key Account Management
 </li>
 <li>
 Commercial Negotiation
 </li>
 <li>
 CRM Systems &amp; ERP Applications
 </li>
 </ul>
 
 
 Key Skills
 
 
 <ul>
 <li>
 Parts Sales &amp; Customer Service
 </li>
 <li>
 Key Account Management
 </li>
 <li>
 Aftermarket Business Development
 </li>
 <li>
 Technical Product Knowledge
 </li>
 </ul>
</div>

Parts Sales & Service Representative

<div>
 
 🚨 We&rsquo;re Hiring:
 
 Senior Contracts Engineer
 
 
 
 We are seeking an experienced and commercially driven
 
 Senior Contracts Engineer
 
 to join our Commercial &amp; Contracts team. If you have strong expertise in EPC/EPCC contract administration, claims management, and contract negotiations, we&rsquo;d like to hear from you.
 
 
 🔹 Position: Senior Contracts Engineer
 
 
 🕒 Experience: 7&ndash;10 Years
 
 
 💼 Role Overview
 
 
 The Senior Contracts Engineer will be responsible for managing contractual and commercial activities throughout the project lifecycle, ensuring compliance, mitigating risks, and supporting effective project execution across EPC and construction environments.
 
 
 🔑 Key Responsibilities
 
 <ul>
 <li>
 Review, draft, and negotiate contracts, subcontracts, NDAs, MOUs, and commercial agreements
 </li>
 <li>
 Manage contract administration, compliance tracking, variations, and amendments
 </li>
 <li>
 Identify contractual risks and support claims, EOTs, and dispute resolution activities
 </li>
 <li>
 Coordinate with clients, consultants, subcontractors, procurement, legal, and project teams
 </li>
 <li>
 Prepare contract status reports, risk registers, and commercial summaries
 </li>
 <li>
 Support continuous improvement of contract management procedures and templates
 </li>
 </ul>
 
 ✅ Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Law, Quantity Surveying, or related field
 </li>
 <li>
 7&ndash;10 years of experience in contract administration within EPC/EPCC or construction sectors
 </li>
 <li>
 Strong knowledge of FIDIC contracts and commercial agreements
 </li>
 <li>
 Experience in claims management, contract negotiations, and dispute resolution
 </li>
 <li>
 Familiarity with Saudi regulations and international contract standards
 </li>
 <li>
 Bilingual proficiency in Arabic &amp; English is required
 </li>
 <li>
 Middle East project experience is essential; Saudi Arabia experience preferred
 </li>
 </ul>
 
 🌟 Core Competencies
 
 
 ✔ Contract Administration
 
 
 ✔ Claims &amp; Risk Management
 
 
 ✔ Commercial Negotiation
 
 
 ✔ Analytical &amp; Problem-Solving Skills
 
 
 ✔ Stakeholder Coordination
 
 
 ✔ Deadline &amp; Multi-Project Management
 
</div>

Senior Contracts Engineer

<div>
 
 
 Job Title:
 
 Contract Manager
 
 
 
 Projects:
 
 Instrumentation Control &amp; Automation Projects
 
 
 
 Company:
 
 Strategic Business Unit (SBU), Abunayyan Holding
 
 
 
 Location:
 
 Dammam, Saudi Arabia
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced Contract Manager to oversee end-to-end contract and commercial management for
 
 projects related to Instrumentation, SCADA, PLC, MBS, and Industrial 4.0 Digital Solutions
 
 . The role requires strong expertise in contract administration, bidding, and cost management across multi-sector projects.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the full contract lifecycle, including review, negotiation, execution, variations, and claims
 </li>
 <li>
 Ensure compliance with client requirements, company policies, and Saudi regulations
 </li>
 <li>
 Support material estimation, budgeting, cost control, and commercial forecasting
 </li>
 <li>
 Lead bid and tender activities, including commercial proposals and risk assessment
 </li>
 <li>
 Coordinate with cross-functional teams to ensure efficient project execution
 </li>
 <li>
 Monitor deliverables, milestones, payments, and invoicing
 </li>
 <li>
 Manage stakeholder, vendor, and subcontractor relationships
 </li>
 </ul>
 
 
 Technical Requirements
 
 
 <ul>
 <li>
 Strong knowledge of SCADA, PLC, Instrumentation, MBS, and Industrial 4.0 solutions
 </li>
 <li>
 Experience in sectors such as Oil &amp; Gas, Power, Manufacturing, and Infrastructure
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical / Instrumentation / Automation or equivalent)
 </li>
 <li>
 Minimum 8 years of relevant experience in contract management within automation or digital projects
 </li>
 <li>
 Proven expertise in commercial negotiations, bidding, and contract administration
 </li>
 </ul>
</div>

Contract Manager

Join Abunayyan Holding and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Abunayyan Holding

About Company

Parts Sales & Service Representative

Senior Contracts Engineer

Contract Manager