Qureos Mentor

Aditi Consulting

<div>
 
 
 
 
 Payrate:
 
 
 
 $50.00 - $60.00/hr.
 
 
 &nbsp;
 
 
 
 Summary:
 
 
 
 
 The Services, Sales and Membership Experience (SSME) team is focused on solution selling tools that are coupled with the right mobile app placement to increase attach units, attach rate, and attach revenue. This individual will assist the SSME team in implementing a new membership experience and new features to the current Warranty and Essential Add-ons areas in the Company.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 
 Ensure the quality of all digital products by performing functional, design, copy, accessibility, cross-platform, and regression testing.
 
 
 </li>
 <li>
 
 
 Work with the Technical Manager, Project Manager, and head of QA to verify all customer and business requirements and participate in sprint planning and feedback for all product releases.
 
 
 </li>
 <li>
 
 
 Validate and troubleshoot reported bugs and clearly communicate problems and severity to appropriate development personnel.
 
 
 </li>
 <li>
 
 
 Validate the full list of business rules and/or functional specifications documentation against the application being tested.
 
 
 </li>
 <li>
 
 
 Document defects/issues in JIRA, including relevant brief descriptions of the issue with detailed steps to replicate.
 
 
 </li>
 <li>
 
 
 Create test plans and manage and process bug reports per project.
 
 
 </li>
 <li>
 
 
 Provide estimates for small or large projects including level of testing effort and hours required.
 
 
 </li>
 <li>
 
 
 Interpret and convert feedback from non-technical staff and customer service groups into actionable items for the development team.
 
 
 </li>
 <li>
 
 
 Attend project stand-ups and QA team check-ins to provide status updates on projects.
 
 
 </li>
 <li>
 
 
 Advocate and implement sound beacon and application testing processes and best practices for the team.
 
 
 </li>
 <li>
 
 
 Maintain working relationships with people in a wide variety of functional areas.
 
 
 </li>
 <li>
 
 
 Along with the DevOps team, help in the addition and continuation of automated tools into the continuous building process system.
 
 
 </li>
 <li>
 
 
 Stay abreast of new browsers and technologies.
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 
 
 BA/BS degree in Computer Science or related discipline, and at least 5 years of experience.
 
 
 </li>
 <li>
 
 
 5 years experience in testing mobile apps (Android, iOS).
 
 
 </li>
 <li>
 
 
 7-10 years experience in integration testing.
 
 
 </li>
 <li>
 
 
 Functional knowledge of Charles proxy / Fiddler experience.
 
 
 </li>
 <li>
 
 
 Previous cross platform tool experience (ReactNative, Xamarin, Flutter, etc.).
 
 
 </li>
 <li>
 
 
 Functional knowledge of xCode and Android Studio.
 
 
 </li>
 <li>
 
 
 1 year of QA automation (Detox, Appium, Selenium).
 
 
 </li>
 <li>
 
 
 Experience testing Bluetooth Low-Energy (BLE) beacons and location-based technologies (geo-fencing).
 
 
 </li>
 <li>
 
 
 Experience monitoring &amp; manipulating network traffic using development tools.
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Desired Skills:
 
 
 
 <ul>
 <li>
 
 
 Self-motivated, able to work independently and thrive in a fast-paced, high-stress and high-productivity environment.
 
 
 </li>
 <li>
 
 
 Strong written and verbal communication skills with a proven ability to interact with technical, business, editorial, and customer service groups.
 
 
 </li>
 <li>
 
 
 Exposure to testing Mobile applications (iOS and Android).
 
 
 </li>
 <li>
 
 
 Able to estimate, plan, and execute testing cycles.
 
 
 </li>
 <li>
 
 
 API Validation Testing.
 
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Pay Transparency:
 
 
 
 
 The typical base pay for this role across the U.S. is:
 
 $50.00 - $60.00 /hour
 
 . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,&nbsp; life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.&nbsp;
 
 
 
 &nbsp;
 
 
 
 
 Consent to Communication and Use of AI Technology:
 
 
 
 
 
 By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
 
 
 
 
 
 You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC&rsquo;s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.
 
 
 
 &nbsp;
 
 
 
 Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying &ldquo;STOP&rdquo; to messages or by contacting
 
 
 
 
 privacy@aditiconsulting.com
 
 
 
 
 .
 
 
 
 
 
 For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
 
 
 
 
 Privacy Policy
 
 
 
 
 .
 
 
 
 &nbsp;
 
 
 
 #AditiConsulting
 
 # 26 - 03028
 
 
 
 
</div>

QA Analyst

<div>
 
 
 
 
 Payrate:
 
 
 
 
 
 $24.00 - $25.00/hr.
 
 
 
 &nbsp;
 
 
 
 
 Summary:
 
 
 
 
 
 
 The IT Service Desk we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in the use of various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Able to function independently and produce results that meet standards of quality, timeliness, and accountability. Minimal supervision and general direction. Performs work that is varied and moderately complex. Implements designs or approaches developed by others following knowledgebase procedures. Ability encompasses broad knowledge of concepts, practices, and procedures within particular field of specialization.
 
 
 
 &nbsp;
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 
 Provide subject matter expertise, thought leadership, guidance, best practice and support across security and governance risk management functions.
 
 
 </li>
 <li>
 
 
 Provides support (via telephone or chat) diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users.
 
 
 </li>
 <li>
 
 
 Provides end-user support and general training (via telephone and chat) in the use of various software packages and in-house developed software.
 
 
 </li>
 <li>
 
 
 Provides case status updates and metric reports to management.
 
 
 </li>
 <li>
 
 
 Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to remote IT support.
 
 
 </li>
 <li>
 
 
 Increased production standards.
 
 
 </li>
 <li>
 
 
 Increased CSAT goals.
 
 
 </li>
 <li>
 
 
 Assist with knowledge article creation.
 
 
 </li>
 <li>
 
 
 SME for critical business function/services.
 
 
 </li>
 <li>
 
 
 Other duties as assigned.
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 
 
 Associate's degree in computer related field or equivalent training required
 
 
 </li>
 <li>
 
 
 2-4 years experience required in a high volume IVR based call center.
 
 
 </li>
 <li>
 
 
 Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
 
 
 </li>
 <li>
 
 
 Knowledge of computer software, such as configuration management software, desktop communications software, operating system software
 
 
 </li>
 <li>
 
 
 Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
 
 
 </li>
 <li>
 
 
 Basic knowledge and troubleshooting of Microsoft Office 365 applications.
 
 
 </li>
 <li>
 
 
 MAC experience would be preferred but not required.
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 
 Pay Transparency:
 
 
 
 
 
 
 
 The typical base pay for this role across the U.S. is:
 
 $24.00 - $25.00 /hr.
 
 Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,&nbsp; life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 Consent to Communication and Use of AI Technology:
 
 
 
 
 
 
 
 By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
 
 
 
 
 
 
 
 You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC&rsquo;s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.
 
 
 
 
 &nbsp;
 
 
 
 
 Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying &ldquo;STOP&rdquo; to :messages or by contacting
 
 
 
 
 
 
 privacy@aditiconsulting.com
 
 
 
 
 
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our
 
 
 
 
 
 
 Privacy Policy
 
 
 
 
 &nbsp;
 
 
 
 #AditiConsulting
 
 
 
 
 
 
 #26-02964
 
 
 
 
</div>

Help Desk

Join Aditi Consulting and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aditi Consulting

About Company

QA Analyst

Help Desk