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AffinityVibez (Pvt) Ltd

Position Details<ul><li>Job Title: Customer Success Associate</li><li>Department: Customer Success</li><li>Employment Type: Full-time</li><li>Work Mode: Onsite</li><li>Location: Islamabad, Bahria Town</li></ul>Key Skills &amp; Competencies:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related</li><li>field.</li><li>Candidates with up to 1 year of experience in a client facing or support role</li><li>are encouraged to apply.</li><li>Strong communication skills (verbal and written) in English.</li><li>Basic understanding or familiarity with CRM systems (e.g., Salesforce,</li><li>HubSpot) will be an advantage.</li><li>Positive attitude, eagerness to learn, and passion for delivering exceptional</li><li>client experiences.</li></ul>Role Responsibilities<ul><li>Support the Client Success team in managing day-to-day communication with</li><li>clients.</li><li>Understand client requirements and assist in ensuring timely delivery of solutions.</li><li>Coordinate with internal teams (Engineering, Support, and Operations) to address</li><li>client needs and concerns.</li><li>Assist in tracking and reporting client satisfaction, retention, and engagement</li><li>metrics.</li><li>Participate in client onboarding and training sessions to ensure smooth experience.</li><li>Maintain client information in CRM systems and support documentation of feedback</li><li>and service improvements.</li><li>Learn and apply best practices for client relationship management and service excellence.</li></ul>Compensation &amp; Benefits:<ul><li>Salary Range / Budget: PKR 100,000- PKR 140,000 (Slightly Negotiable)</li><li>Daily pick and drop from company convince</li><li>Supportive and collaborative work environment</li><li>Exposure to international projects and best practices</li></ul>Hiring Preferences<ul><li>Language Requirements: Fluent in English</li><li>Willing to work at night shift - US Time Zone (6pm -3am), Monday to Friday</li></ul>only female candidates are neededJob Type: Full-timePay: Rs100,000.00 - Rs140,000.00 per monthWork Location: In person

Customer Success Associate

Join AffinityVibez (Pvt) Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AffinityVibez (Pvt) Ltd

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Customer Success Associate