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Aha Automotive Innovations LLP

We are seeking a proactive and customer-focused Technical Support Engineer to join our Aha! Automotive Innovations LLP team. The ideal candidate will be responsible for handling installation, troubleshooting, and post-sales support for both walk-in and on-call customers. This role involves providing hands-on assistance, diagnosing technical issues, ensuring customer satisfaction, and maintaining the company&rsquo;s quality standards in service delivery.Key Responsibilities:<ul><li>Perform installation and setup of Aha! NexCruise devices for walk-in customers at the service center.</li><li>Provide remote assistance and technical guidance to customers during self-installation over calls, video calls, or chat support.</li><li>Diagnose, troubleshoot, and resolve hardware and software issues related to NexCruise installation or performance.</li><li>Manage after-sales support, including handling customer complaints, warranty claims, and service requests efficiently.</li><li>Maintain installation and service logs, customer feedback records, and escalate unresolved issues to the product development or technical team when necessary.</li><li>Conduct testing and verification of devices before and after installation to ensure optimal functionality.</li><li>Educate customers on product features, usage guidelines, and maintenance tips to enhance user experience.</li><li>Coordinate with the Sales, R&amp;D, and Logistics teams for replacement, updates, or product improvements based on customer feedback.</li><li>Ensure timely response and resolution of all support cases while maintaining a high level of professionalism and empathy.</li></ul>Required Skills &amp; Qualifications:<ul><li>Diploma / B.Tech in Electronics, Electrical, Mechanical, or Automotive Engineering (or equivalent technical discipline).</li><li>0&ndash;3 years of experience in technical support, customer service, or automotive electronics installation preferred.</li><li>Strong understanding of vehicle electronics, wiring, and ECU-based systems.</li><li>Good communication skills in English and Hindi.</li><li>Ability to diagnose issues logically and communicate technical information clearly to customers.</li><li>Familiarity with using tools like multimeters, diagnostic equipment, and mobile troubleshooting apps.</li><li>Self-motivated, customer-oriented, and capable of working independently or within a small team.</li></ul>Good to have Qualities:<ul><li>Prior experience in automotive accessory installation or connected car devices (e.g., cruise control, GPS trackers, telematics).</li><li>Knowledge of OBD-based systems and vehicle CAN communication protocols.</li><li>Excellent problem-solving attitude and a focus on delivering top-notch customer satisfaction.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;25,000.00 per monthWork Location: In person

Technical Support Engineer

Join Aha Automotive Innovations LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aha Automotive Innovations LLP

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Technical Support Engineer