Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to join our Aha! Automotive Innovations LLP team. The ideal candidate will be responsible for handling installation, troubleshooting, and post-sales support for both walk-in and on-call customers. This role involves providing hands-on assistance, diagnosing technical issues, ensuring customer satisfaction, and maintaining the company’s quality standards in service delivery.

Key Responsibilities:

• Perform installation and setup of Aha! NexCruise devices for walk-in customers at the service center.
• Provide remote assistance and technical guidance to customers during self-installation over calls, video calls, or chat support.
• Diagnose, troubleshoot, and resolve hardware and software issues related to NexCruise installation or performance.
• Manage after-sales support, including handling customer complaints, warranty claims, and service requests efficiently.
• Maintain installation and service logs, customer feedback records, and escalate unresolved issues to the product development or technical team when necessary.
• Conduct testing and verification of devices before and after installation to ensure optimal functionality.
• Educate customers on product features, usage guidelines, and maintenance tips to enhance user experience.
• Coordinate with the Sales, R&D, and Logistics teams for replacement, updates, or product improvements based on customer feedback.
• Ensure timely response and resolution of all support cases while maintaining a high level of professionalism and empathy.

Required Skills & Qualifications:

• Diploma / B.Tech in Electronics, Electrical, Mechanical, or Automotive Engineering (or equivalent technical discipline).
• 0–3 years of experience in technical support, customer service, or automotive electronics installation preferred.
• Strong understanding of vehicle electronics, wiring, and ECU-based systems.
• Good communication skills in English and Hindi.
• Ability to diagnose issues logically and communicate technical information clearly to customers.
• Familiarity with using tools like multimeters, diagnostic equipment, and mobile troubleshooting apps.
• Self-motivated, customer-oriented, and capable of working independently or within a small team.

Good to have Qualities:

• Prior experience in automotive accessory installation or connected car devices (e.g., cruise control, GPS trackers, telematics).
• Knowledge of OBD-based systems and vehicle CAN communication protocols.
• Excellent problem-solving attitude and a focus on delivering top-notch customer satisfaction.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person