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Air Authority Heating & A/C, Inc.

Air Authority Heating and Air Conditioning is proud to be one of the top-rated HVAC companies serving Mason and the greater Cincinnati area. We&rsquo;re known for our integrity, customer-first attitude, and high-quality service. As we continue to grow, we're looking for a reliable and personable Customer Service Representative (CSR) to join our team!Position Overview: As a Customer Service Representative, you will be the friendly voice of Air Authority &mdash; assisting customers with scheduling, service inquiries, and general account support. This position is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and values being part of a supportive, professional team.Key Responsibilities:<ul><li>Answer incoming customer calls and emails in a timely, courteous manner</li><li>Schedule service appointments and dispatch technicians as needed</li><li>Provide information about products, services, warranties, and promotions</li><li>Handle customer inquiries, concerns, and follow-ups with professionalism and care</li><li>Maintain accurate customer records and service logs in company software</li><li>Collaborate with service technicians and management to ensure seamless service delivery</li><li>Assist with other administrative and office support duties as needed</li></ul>Qualifications:<ul><li>Prior customer service or administrative experience (HVAC, home services, or related industry preferred but not required)</li><li>Strong communication and interpersonal skills</li><li>Professional, positive, and customer-focused attitude</li><li>Comfortable using computers and scheduling software</li><li>Ability to multitask and stay organized in a dynamic environment</li><li>High school diploma or equivalent</li></ul>Why Work With Air Authority? ✅ Competitive hourly pay based on experience ✅ Health and dental insurance options ✅ Paid time off and holidays ✅ Supportive, family-oriented team environment ✅ Opportunity for growth within a locally owned, award-winning companyJob Type: Full-timePay: From $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

HVAC Customer Service Representative

Join Air Authority Heating & A/C, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Air Authority Heating & A/C, Inc.

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HVAC Customer Service Representative