Qureos Mentor

AL AHLI GENERAL TRADING

Overview We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of various operating systems and excellent customer service skills to ensure a seamless experience for our users.Responsibilities<ul><li>Provide first-level technical support for hardware and software issues.</li><li>Troubleshoot and resolve problems related to operating systems including Windows and macOS.</li><li>Assist users with help desk inquiries and ensure timely resolution of technical issues.</li><li>Manage computer hardware setups, installations, and configurations.</li><li>Utilize Jira for tracking support requests and managing workflows.</li><li>Maintain firewall configurations and ensure network security protocols are followed.</li><li>Document issues and solutions in a clear and concise manner for future reference.</li><li>Collaborate with other IT team members to improve overall service delivery.</li></ul>Skills<ul><li>Proficiency in operating systems: Windows and macOS.</li><li>Strong knowledge of computer hardware components and management.</li><li>Experience with help desk operations and customer service best practices.</li><li>Familiarity with Jira for issue tracking and project management.</li><li>Understanding of firewall configurations and network security measures.</li><li>Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.</li><li>Strong communication skills to convey technical information clearly to non-technical users.</li></ul>Join us in delivering exceptional IT support services that empower our users to work efficiently!Job Type: Full-timePay: From AED2,200.00 per month

Desktop Support Technician

Join AL AHLI GENERAL TRADING and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AL AHLI GENERAL TRADING

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Desktop Support Technician