Desktop Support Technician

Overview
We are seeking a dedicated IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong understanding of various operating systems and excellent customer service skills to ensure a seamless experience for our users.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve problems related to operating systems including Windows and macOS.
• Assist users with help desk inquiries and ensure timely resolution of technical issues.
• Manage computer hardware setups, installations, and configurations.
• Utilize Jira for tracking support requests and managing workflows.
• Maintain firewall configurations and ensure network security protocols are followed.
• Document issues and solutions in a clear and concise manner for future reference.
• Collaborate with other IT team members to improve overall service delivery.

Skills

• Proficiency in operating systems: Windows and macOS.
• Strong knowledge of computer hardware components and management.
• Experience with help desk operations and customer service best practices.
• Familiarity with Jira for issue tracking and project management.
• Understanding of firewall configurations and network security measures.
• Excellent problem-solving skills with the ability to troubleshoot technical issues effectively.
• Strong communication skills to convey technical information clearly to non-technical users.

Join us in delivering exceptional IT support services that empower our users to work efficiently!

Job Type: Full-time

Pay: From AED2,200.00 per month