Desktop Support Engineer

We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.

Responsibilities

• Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals
• Install, configure, and troubleshoot hardware and software systems
• Respond to support tickets, phone calls, and emails in a timely and professional manner
• Support end-users with Microsoft Office Suite, Windows OS, and common applications
• Manage and maintain user accounts, permissions, and access rights in Active Directory
• Assist in onboarding and offboarding processes including provisioning and decommissioning of devices
• Collaborate with other IT staff and departments to resolve complex issues
• Maintain IT inventory, documentation, and user guides
• Ensure all systems are compliant with company policies and security standards
• Escalate unresolved issues to higher-level technical support or vendors

Requirements

• Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role
• Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications
• Familiarity with Active Directory, DNS, DHCP, and basic networking concepts
• Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)
• Excellent communication and interpersonal skills
• Strong troubleshooting and analytical thinking abilities
• Ability to work independently and manage multiple tasks

Job Type: Contract
Contract length: 12 months

Pay: KD40.000 - KD45.000 per day