Senior Officer - System Administration - Information Technology

NBK Wealth is a world-class wealth management group and part of the NBK Group - one of the Middle East's largest financial institutions. We offer holistic solutions that aim to protect and grow our client's wealth and strive towards having a positive impact and building legacies for our clients and generations to come. We follow a holistic client-centric approach to deeply understand our client’s needs to offer the best solutions.

NBK Wealth is recruiting for a Senior Officer - System Administration for its Information Technology team in Kuwait.

Role Summary:

You will be responsible for installing, configuring, and maintaining our server and systems architecture, diagnosing hardware and software issues, and providing technical support to ensure the continuous availability of business systems.

Key Responsibilities:

• Support users across multiple countries, utilizing local resources.
• Deploy, manage, and maintain Microsoft Exchange, SQL, Collaboration Servers, and Privileged Access Management (PAM) solutions.
• Install, configure, and administer Veritas Enterprise Vault and Back Office Systems (e.g., Advent Sage).
• Handle user account creation, profile setup, and password management.
• Manage open support cases, troubleshoot incidents, and leverage system logs and online resources for problem resolution.
• Plan and execute scheduled maintenance and upgrades, respond to system breakdowns, and diagnose hardware/software faults.
• Repair equipment, replace faulty parts, and test new technologies.
• Collaborate with support vendors to ensure timely resolution and system stability.

Qualifications & Experience:

• Bachelor's Degree or equivalent in IT or related discipline.
• MCSE, VMware, and/or Virtualization certifications are required; Linux exposure is a plus.
• Certifications in Application Servers (Office 365, MS Exchange, MS SQL, MS SharePoint, MS Dynamics 365 CRM) are preferred.
• Minimum of 7 years (5+ on relevant technologies) experience supporting infrastructure for 300+ users, ideally in a banking environment.
• Strong knowledge of IT best practices, procedures, and policies.
• Hands-on experience with Windows and Linux platforms on VMware, Hyper-V, Nutanix, etc.
• Deep understanding of Office 365 and Azure services.
• Proficiency with Directory Services, Group Policies, and Windows 10/11 client management familiarity with security solutions such as DLP, EDR, SIEM.
• Solid background in backup/recovery tools like Veeam, Backup Exec, and PPDM/Data Domain systems.
• Experience with SAN storage, Data Domain, Brocade switches, Dell/EMC products (advantageous).
• Strong knowledge of networking, server administration, and virtualization technologies.

Only applicants who meet the strict criteria outlined above will be contacted as part of the shortlisting process.