Qureos Mentor

Al Ghalia Trading

<ul><li>To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole</li></ul>o To process all external and internal calls in a timely manner<ul><li>To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest&rsquo;s satisfaction</li><li>To prepare work area for opening, mid-shift, or closing in accordance with the company&rsquo;s standards</li></ul>o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly mannero To get to know guests&rsquo; preferences in order to satisfy their needs and build customer loyaltyo To have sufficient product knowledge to be able to give guest recommendations in a confident and competent mannerTo enter telephone and in-store &lsquo;products reservations into LS System (the Business Unit&rsquo;s computer system); recording every detail and dispatching information to the designated o kitchen sectiono To prepare the order&rsquo;s arrival list on a daily basis and distribute it (both in FOH and BOH)o To update function sheets with order&rsquo;s amendments and inform the concerned sectionso To ensure that the workplace and surrounding areas are kept clean and organized at all timeo To comply with all the company&rsquo;s statutory and legal requirements for fire, licensing and food handlingo To make sure that all furniture, fixtures and equipment are operating safely and maintained as required<ul><li>To assist the SBU&rsquo;s operation in the immaculate upkeep throughout the Call Centre Room</li></ul>o To encourage loyal and repeat business with a personable approach to your duties<ul><li>To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)</li><li>To answer email guest enquiries in a timely manner</li><li>To notify the MOD and/ or Chef of any special guest request</li><li>To record all details related to customer&rsquo;s complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager</li></ul>o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times<ul><li>To meet all timelines as required so as to ensure consistency in the service provided</li><li>To inform guests about the SBU&rsquo;s policy (delivery minimum charge, planning bespoke cake orders etc.)</li></ul>o To answer guests&rsquo; requests on social media tools including Lilou Artisan Patisserie WhatsappAny other tasks as assigned by the Shop Manager and Assistant Call Centre Managero Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)o Height Parameters: Ladies: 5&rsquo;4&rdquo; and Gentlemen: 5&rsquo;6&rdquo;o Customer Management skillso Ability to work both independently and in a teamo Personable and organizedo Ability to prioritize taskso Team-working skills: ability to work alone or as part of a teamo Self-motivated and detail orientedo Customer Management skillso Proficiency in MS Office and call centre equipment/ software programso Excellent interpersonal and communication skillsAbility to remain calm and courteous under pressureJob Types: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1583;&#1575;&#1574;&#1605;Pay: &#65020;4,000.00 - &#65020;5,000.00 per month

call center

Job Overview We are seeking a skilled Kitchen Equipment Service Technician to join our team. In this role, you will be responsible for the installation, maintenance, and repair of various kitchen appliances and equipment. The ideal candidate will possess a strong mechanical background and have experience in customer service, ensuring that our clients receive top-notch support and solutions for their kitchen equipment needs.Duties<ul><li>Diagnose and repair kitchen equipment</li><li>Read and interpret schematics to troubleshoot electrical and mechanical issues.</li><li>Perform routine maintenance on equipment to ensure optimal performance.</li><li>Utilize mechanical knowledge to assemble and disassemble kitchen equipment as needed.</li><li>Provide excellent customer service by communicating effectively with clients regarding repairs and maintenance schedules.</li><li>Drive a box truck to deliver equipment and perform on-site repairs as required.</li><li>Maintain accurate records of service calls, repairs completed, and parts used.</li><li>Collaborate with team members to improve service efficiency and customer satisfaction.</li></ul>Experience<ul><li>Proven experience in appliance repair or as a service technician in a related field.</li><li>Familiarity with refrigeration systems and HVAC principles is highly desirable.</li><li>Previous field service experience is preferred, including the ability to work independently in various environments.</li><li>Strong mechanical aptitude with hands-on experience in equipment repair and assembly.</li><li>Excellent customer service skills to effectively interact with clients and address their concerns.</li><li>Electrical experience is a plus, particularly in troubleshooting electrical components of kitchen equipment.</li><li>Delivery driver experience is beneficial for transporting equipment safely. Join us as we strive to provide exceptional service in the kitchen equipment industry!</li></ul>Job Type: Full-timePay: &#65020;2,000.00 - &#65020;4,000.00 per month

Kitchen Equipment Technician

Join Al Ghalia Trading and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ghalia Trading

ABOUT_COMPANY

call center

Kitchen Equipment Technician