Qureos Mentor

Al-Khaldi Holding Company

Job Purpose:To provide effective technical support to company users and ensure the smooth operation of computer systems, networks, and applications, while maintaining high service quality and minimizing downtime.Key Responsibilities:- Provide first and second-level technical support for hardware and software issues. - Diagnose and resolve problems related to desktops, laptops, printers, and operating systems. - Support business applications and internal systems. - Install, configure, and prepare IT equipment for new employees. - Manage user accounts, permissions, and access rights (e.g., Active Directory, Email). - Coordinate with external vendors and service providers when required. - Ensure compliance with IT policies, procedures, and information security standards. - Prepare periodic reports related to incidents, support requests, and service performance.Required Qualifications:- Bachelor&rsquo;s degree in Information Technology or a related field. - 3&ndash;5 years of experience in IT Support or a similar role. - Strong knowledge of: * Windows Operating Systems * Microsoft Office applications * networking concepts (LAN, WAN, TCP/IP) * Active Directory and user management - Professional certifications such as CompTIA A+, Microsoft, or ITIL are considered an advantageJob Type: Full-time

IT Support Specialist

Join Al-Khaldi Holding Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al-Khaldi Holding Company

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IT Support Specialist