Qureos Mentor

Al Maraghi Auto repairs

Qualification:<ul><li>Education level: ITI/B.Tech in Mechanical engineering</li><li>GCC Experience:1-3 Years of experience in the front office</li><li>Gender: Male</li><li>Language : Arabic (Native)</li></ul>Job Overview:The Customer Relations Executive should be a customer-oriented professional who understands customer needs, ensures satisfaction, and drives long-term retention, while being process-oriented and possessing strong analytical, problem-solving, and sales skills. And must also be flexible, adapting to the evolving demands of the roleResponsibilities and Duties:&middot; Vehicle Conversion:o Lead Conversion: Convert the leads coming from multiple sources to meet the vehicle conversion target as organization&rsquo;s demand (new &amp; Existing)&sect; Social media enquiries&sect; Google Ads&sect; Inbound calls&sect; Other Marketing Campaignso Customer Retention: Meet retention targets through timely service reminders.o Discontinued customers: Approach discontinued customers through various methods to convert them and achieve company-set retention target numbers or percentages.o Service campaigns &amp; events: Promote events and campaigns effectively to achieve customer targets set for each event.Follow the company-defined processes and flowcharts to manage the above leads effectively.Timely follow-ups, proper conversions, system updates, appointment scheduling, reconfirmation, and rescheduling must be carried out systematically throughout all stages of the process.&middot; Upselling &amp; Cross sellingo Maximize the conversion from body shop enquiries through proactive engagemento Assist other branches by redirecting or converting potential leads relevant to their location.o Meet the company set target for promoting available company products and Value-added services (Extended warranty &amp; Service contract)&middot; Customer Satisfaction:o Provide special attention to customers who have scheduled appointments, ensuring a smooth and trouble-free experience from vehicle receptiono Post Service follow up: Conduct follow-up calls to identify any service gaps, offer appropriate solutions, and escalate serious issues to management for prompt resolutiono Track, monitor, update, and maintain records of all reported customer concerns to ensure timely resolution and continuous improvement.<ul><li>Reporting &amp; Analysis:</li></ul>o Ensure timely submission of daily reports without failo Maintain all relevant reports, including performance, achievement, and operational records.o Promptly address any immediate or urgent concerns with the reporting manager.o Prepare and analyze performance reports in depth, and provide Action Plans for daily, weekly, monthly, quarterly, and annual review meetings.&middot; Otherso Flexible to take on receptionist and service advisor responsibilities as required by company needsJob Type: Full-timeApplication Question(s):<ul><li>Do you know Arabic ?</li></ul>Work Location: In person

Customer Relation Executive (Male)

What we are looking for:We are seeking a highly skilled and experienced Automotive Technician to join our team. As an Automotive Technician, you will be responsible for diagnosing, repairing, and maintaining a wide range of vehicles, ensuring the highest level of customer satisfaction and safety. This is an exciting opportunity to work with cutting-edge automotive technology and be part of a dynamic team dedicated to excellence.Qualification: Mechanical Engineer/B.Tech/ITI+ Graduation+ CertificationExperience:5 to 8 Years with in BMW L(Mandatory) GCC :5+YearsJob responsibilities:1. Vehicle Inspection:Conduct thorough inspections of vehicles to identify issues, defects, and malfunctions.Use diagnostic tools and equipment to assess the condition of various vehicle systems.2. Diagnosis and Troubleshooting:Diagnose and troubleshoot mechanical, electrical, and electronic problems in vehicles.Interpret diagnostic codes and determine the necessary repairs.3. Repair and Maintenance:Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections.Execute complex repairs on engines, transmissions, suspension systems, and other vehicle components.Replace or repair faulty parts and components.4. Documentation:Maintain accurate and detailed records of all repairs and services performed.Complete repair orders and document the parts and labor used for each job.5. Use of Tools and Equipment:Operate a variety of hand tools, power tools, and specialized automotive equipment.Stay updated on the latest diagnostic equipment and technology.6. Customer Interaction:Communicate with customers to understand their vehicle issues and provide detailed explanations of necessary repairs.Offer cost estimates and time frames for repairs.7. Compliance and Safety:Adhere to safety protocols and guidelines while working on vehicles.Ensure compliance with environmental regulations and proper disposal of hazardous materials.8. Continuing Education:Stay informed about advancements in automotive technology and attend training sessions to update skills.Obtain and maintain relevant certifications.9. Team Collaboration:Collaborate with other technicians and service advisors to ensure efficient workflow.Work closely with parts department to order necessary components.10. Quality Assurance:Conduct quality control checks on completed work to ensure repairs meet industry standards.Address any issues or concerns related to the quality of repairs.Job Type: Full-timeApplication Question(s):<ul><li>Do you have UAE driving license?</li><li>Expected Salary</li></ul>Experience:<ul><li>BMW: 5 years (Required)</li></ul>Work Location: In person

BMW Technician (Mechanic)

Join Al Maraghi Auto repairs and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Maraghi Auto repairs

About Company

Customer Relation Executive (Male)

BMW Technician (Mechanic)