Qureos Mentor

Alchemy Global Talent Solutions

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 We&rsquo;re seeking an experienced Operations Manager based in Dubai to lead the moving and storage operations for a dynamic moving and relocation company. This role oversees day-to-day logistics, ensures client satisfaction, and drives operational excellence in the Moving/relocation industry in the UAE.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Oversee and coordinate all moving and storage operations (residential, commercial, international) in Dubai and the wider UAE region
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 Manage and optimise the end-to-end relocation workflow: packing, loading, transport, unloading, storage, and delivery
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 Ensure compliance with UAE moving regulations, all logistics, health &amp; safety, customs (for international moves) and storage standards
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 Lead, mentor and develop the operations team including movers, warehouse staff, drivers and supervisors
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 Monitor and improve KPIs such as onetime delivery, damage rates, storage utilisation, cost per move, customer satisfaction
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 Develop and manage budgets, cost controls and vendor/contractor relationships (including subcontractors for packing, transport, storage)
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 Implement and maintain quality assurance systems, standard operating procedures (SOPs) and continuous improvement initiatives
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 Collaborate with sales, customer service and business development to ensure seamless moving customers experience from sales through to delivery and storage
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 Oversee storage facility operations: inventory control, climate-control, security, access management and space optimisation
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 Analyse operational data and produce reports for senior management, identifying trends, issues and opportunities
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 Lead and participate in expansion projects, new facility openings, or introduction of new service offerings (e.g., fulfilment, cross-border services)
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 Work closely with the senior leadership to set operational strategy, drive efficiency, adopt technology solutions (TMS/WMS/CRM) and scale the business
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 Key Skills &amp; Experience:
 
 
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 Minimum 3+ years&rsquo; experience in operations management within the moving/relocation, sector
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 Proven track record in managing moving and storage operations (commercial &amp; household goods) and/or cross-border relocation logistics
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 Strong leadership and people-management skills with experience supervising multi-site teams
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 Excellent planning, organisational and analytical skills; able to make data-driven decisions
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 Solid understanding of UAE logistics/customs environment and local regulatory requirements
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 Exceptional customer-focus and problem-solving attitude; ability to manage complex moves and ensure smooth execution
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 </ul>
 
 
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Operations Manager - Moving and Storage

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 Our client is looking for an experienced Research and Strategy Manager to support the development of its award-winning onboard experience through insight-led planning, product innovation, and strategic alignment. Based in Doha, this role is ideal for candidates with a background in consulting, insights, or premium travel industries&mdash;particularly those experienced in benchmarking, customer analysis, and concept-to-execution research. You'll shape the future of inflight product innovation through detailed market intelligence and structured strategic recommendations.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 Lead strategic research initiatives including voice-of-customer programmes, competitive benchmarking, and macro-environmental scanning to support product innovation.
 
 
 Translate data and insights into actionable strategies and structured recommendations aligned with long-term vision and commercial objectives.
 
 
 Collaborate with senior leadership (SVP/VP) to inform product planning, cost justifications, and opportunity prioritisation across multiple domains.
 
 
 Create detailed business cases for new cabin products, IFE/connectivity upgrades, seating innovations and onboard service initiatives.
 
 
 Utilise financial modelling and ROI analysis to support investment decisions and roadmap planning.
 
 
 Monitor consumer and technology trends across aviation, hospitality, luxury travel and lifestyle sectors to guide product direction.
 
 
 Manage passenger research (quantitative/qualitative) and develop robust market and trend analysis frameworks.
 
 
 Lead or support process improvement initiatives including SOP development, KPI design, and efficiency enhancements.
 
 
 Maintain and update competitor intelligence tools, dashboards and insight platforms to support strategic reviews.
 
 
 Drive the use of AI tools and large-scale data analytics to uncover deeper insights and trend signals.
 
 
 Prepare high-quality strategic presentations, reports and dashboards for senior leadership and executive steering committees.
 
 
 Contribute to the delivery of customer experience transformation projects through structured, insight-led contributions.
 
 
 
 
 
 
 Required Qualifications, Skills &amp; Experience:
 
 
 
 Bachelor&rsquo;s or Masters&rsquo; degree in Business, Strategy, Aviation, or related field.
 
 
 Minimum 7 years&rsquo; experience in strategy, product insights, research, or consulting&mdash;preferably in aviation, travel, hospitality, or luxury sectors.
 
 
 Experience with Lean Six Sigma, process improvement, or KPI framework design (Green Belt or above preferred).
 
 
 Proficiency in customer and competitor intelligence, with a strong understanding of global consumer behaviours and trends.
 
 
 Skilled in financial modelling, business case development, and data storytelling for senior audiences.
 
 
 Strong analytical mindset with the ability to operate across ambiguity and drive clarity through structured insight.
 
 
 Excellent communication skills&mdash;verbal, written, and visual&mdash;able to influence stakeholders with high-impact presentations.
 
 
 Advanced user of MS Excel and PowerPoint, ideally with dashboarding and reporting experience.
 
 
 Applicants must be willing to relocate to Qatar.
 
 
 
 
 
 Interested? Reach out to Alchemy Global Talent Solutions today.
 
 
 
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Research and Strategy Manager

Join Alchemy Global Talent Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alchemy Global Talent Solutions

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Operations Manager - Moving and Storage

Research and Strategy Manager