Qureos Mentor

ALTEA ENERGY

<div>1. Provide support to current users of Oracle Application, including day to day

operational support, in the following functional area;
<ul><li>Inventory / Warehouse Management Module.
</li></ul><ul><li>Purchasing and Advanced Procurement Module.
</li></ul><ul><li>Custom Applications within Oracle.
</li></ul><ul><li>Enterprise Asset Management.
</li></ul><ul><li>Oracle Human Resource Management Module.
</li></ul>2. Responsible for solution review, assisting in IT System testing, facilitating User
Accepting Testing (UAT) and carrying out change management for Oracle bug
fixes and enhancement.
3. Responsible for User Account Management for Oracle Enterprise Resource

Planning (ERP) Solution.
4. Provide support to current users of all Dubai Petroleum Establishment (DPE)

applications and other business applications, to achieve maximum benefits'
realisation. Include ensuring user documentation is prepared, that users are
provided with training, and that appropriate security and authorisations are in
place.
5. Assist the business in reviewing business processes to determine which
functionality should be implemented to streamline the process and achieve
maximum benefits. Lead workshops to address cross-functional issues and
processes that need to be reviewed / resolved. Provide on-going advice to users
and key users, responding to their requests for problem resolution, system
training and improvements. Refer appropriate requests on to software / support
vendors and liaises with them for the resolution of user problems.
6. Monitor on-going usage of applications, identifying issues/opportunities for
system improvement. Work with users, key users and other support groups in developing changes within the existing systems, including customising to meet
user specifications, ensuring that any customisations and system changes have
full business justification from Business Process Owners. Work with the users in
the review and testing of approved system modifications. Coordinate any work to
be done by external consultants, reviewing their inputs and liaising with users.
7. Keep colleagues in other areas of IT advised of all relevant operations and
developments, involving them in systems integration activities. Participate in
developing and maintaining the Company's relationships and service
agreements.
8. Manage small to medium scale IT projects from requirements gathering through

to planning and execution, while adhering to DPE IT policy and processes.
9. Adherence to all internal Company and IT policies and procedures, including

Information Technology Infrastructure Library (ITIL) Change, Incident and
Problem Management processes and DPE Project Management processes.
10. Assist the business in reviewing the business processes in relation to system

functionality.
11. Manage, develop and implement projects to enhance the utilisation and

performance of the system. Expand and/or enhance the delivered value of the
system to the business.
12. Maintain technical knowledge by keeping up to date with relevant software
developments locally and globally to ensure that the Company achieves
maximum business benefits from its on-going agreements.
13. Be the focal point for ERP Audit support / ISO Audit Support, including
attending audit interviews, providing the required documentations and actioning
Corrective and Preventive Actions thus identified.
14. To provide advanced onsite and remote support to the company IT system
users for all DPE applications, reporting systems and related systems and
databases.</div>

Applications Functional Specialist

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ALTEA ENERGY

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Applications Functional Specialist