Qureos Mentor

Alykas

Alykas provides intelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance efficiency, and transform technology into a competitive advantage. We offer a comprehensive suite of services including Managed IT Services, Cloud &amp; Data Center Solutions, IT Advisory &amp; Consulting, and Cybersecurity Solutions. Our team of culturally aligned engineers ensures consistent, expert support tailored to meet the complex demands of today's businesses.OverviewAs a SOC Analyst at Alykas, you will play a vital role in protecting our clients from cyber threats by delivering advanced security monitoring, analysis, and incident response. Operating in a multi-tenant Security Operations Center (SOC), you&rsquo;ll support multiple customers using a wide range of cybersecurity technologies including SIEM, EDR, MFA, and more.Your responsibilities will include threat detection, incident triage, and proactive threat hunting. You&rsquo;ll also leverage tools such as PAM, email security, firewalls, and identity and access management (IAM) systems to strengthen client security postures. Your ability to communicate effectively with clients and collaborate across teams will be key to success in this role.Must-Haves<ul><li>Minimum 2 years of experience in a Security Operations Center (SOC)</li><li>Proficiency with endpoint detection tools like SentinelOne, CrowdStrike, or Microsoft Defender</li><li>Hands-on experience with incident response and ticketing systems</li><li>Strong client-facing communication skills</li><li>Familiarity with firewall technologies</li></ul>Experience With<ul><li>SIEM platforms such as QRadar, Splunk, or AlienVault</li></ul>Plusses<ul><li>Experience with automation platforms (SOAR) and scripting (e.g., Python)</li><li>Exposure to Vulnerability Management and SCCM</li><li>Background in Cyber Threat Hunting (CTH) and Cyber Threat Intelligence (CTI)</li><li>Certifications such as Security+, CySA+, CISSP, or CEH</li><li>Knowledge of identity and access control, especially Active Directory</li></ul>Key Responsibilities<ul><li>Monitor and analyze security alerts using SIEM tools</li><li>Conduct initial triage and assess severity of incidents</li><li>Investigate indicators of compromise (IOCs) and document findings</li><li>Respond to incidents following established protocols and escalate when necessary</li><li>Collaborate with internal teams to resolve security issues</li><li>Maintain detailed documentation of investigations and response actions</li><li>Stay current with emerging threats and security technologies</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Generous performance-based bonus program</li><li>Comprehensive benefits package including health insurance and paid time off</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers</li><li>Company-sponsored career certifications to support your professional growth</li><li>Unlimited lab access to help you deepen your technical expertise and hands-on skills</li></ul>Join Alykas and be part of a mission-driven team committed to defending digital assets and empowering secure business operations. Apply today and take the next step in your cybersecurity career!Job Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

SOC Analyst

As a NOC Engineer at Alykas, you will be an integral part of our Network Operations Center (NOC), providing advanced support and resolution for networking issues across multiple clients in a multi-tenant environment. Your expertise in alert monitoring, remediation of SD-WAN, Wi-Fi, firewalls, network switches, and load balancers, along with your understanding of IT Service Management (ITSM) platforms and time management for billable time reporting, will be essential in ensuring the stability and performance of our clients' network infrastructures.Responsibilities<ul><li>Provide remote IT support relating to technical issues involving Microsoft's core business applications and operating systems, ensuring customer SLAs are met</li><li>Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Remote access solution implementation and support: VPN, RMM tools such as Solarwinds, Kaseya, NinjaOne, and other tools</li><li>Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets</li><li>Enter service tickets and documentation maintenance into various systems</li><li>Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages</li><li>Build long-lasting relationships with customers to ensure retention</li><li>Serve as a point of escalation for business-impacting or highly visible issues</li><li>Support disaster recovery solutions</li><li>Collaborate with Tier 1 and Tier 3 resources to escalate and resolve complex network problems</li><li>Conduct regular health checks and performance optimizations for client networks</li><li>Assist in the design and implementation of network infrastructure upgrades and expansions</li><li>Document network configurations, procedures, and troubleshooting steps</li><li>Provide technical guidance and mentoring to junior team members</li><li>Stay up-to-date with industry trends and advancements in networking technologies</li></ul>Qualifications<ul><li>2+ years of experience in network administration or a related field</li><li>Proficiency in alert monitoring and troubleshooting network issues</li><li>Experience with remediation of SD-WAN, Wi-Fi, firewalls, network switches, and load balancers</li><li>Ability to work effectively in a multi-tenant environment, prioritizing and managing tasks for multiple clients simultaneously</li><li>Understanding of IT Service Management (ITSM) platforms for incident management and ticketing</li><li>Time management skills for accurate and timely reporting of billable time</li><li>Advanced understanding of operating systems, business applications, printing systems, and network systems</li><li>In-depth knowledge of Active Directory, DNS, DHCP, user management within the Windows operating system environment</li><li>In-depth knowledge of Windows OS</li><li>Knowledge of Azure and practical experience utilizing AWS for scalable and reliable cloud solutions</li><li>Comprehensive understanding and application of Microsoft Intune for modern device management, policy enforcement, and endpoint security</li><li>Interpersonal skills, telephony skills, excellent communication skills, active listening, customer care, and clarity and precision in conveying technical information</li><li>Ability to multitask and adapt to changes quickly</li><li>Technical awareness: the ability to appropriately match resources to technical issues</li><li>Service awareness of all organization's key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>Generous performance-based bonus program</li><li>Comprehensive benefits package including health insurance and paid time off</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers</li><li>Company-sponsored career certifications to support your professional growth</li><li>Unlimited lab access to help you deepen your technical expertise and hands-on skills</li></ul>Join Alykas and be part of a dynamic team that&rsquo;s redefining IT support excellence. Apply today and take the next step in your career!Job Type: Full-timePay: Rs140,000.00 - Rs180,000.00 per monthWork Location: In person

NOC Engineer

Company DescriptionAlykas provides intelligent, end-to-end IT and cybersecurity solutions for mid-market and enterprise organizations. Our mission is to deliver measurable outcomes that reduce risk, enhance efficiency, and transform technology into a competitive advantage. We offer a comprehensive suite of services including Managed IT Services, Cloud &amp; Data Center Solutions, IT Advisory &amp; Consulting, and Cybersecurity Solutions. Our team of culturally aligned engineers ensures consistent, expert support tailored to meet the complex demands of today's businesses.OverviewAs an ITSM Service Desk Engineer at Alykas, you&rsquo;ll play a key role in delivering high-quality technical support to our clients&mdash;primarily knowledge workers&mdash;by resolving IT issues efficiently and professionally. This position requires strong expertise in both Windows and macOS environments, along with the ability to troubleshoot connectivity, software, and productivity application issues. Familiarity with cloud platforms like Azure, AWS, and Office 365, as well as networking and server administration, is essential.Key Responsibilities<ul><li>Provide technical support through phone, email, chat, and remote tools.</li><li>Troubleshoot OS-level issues, software installations, and configuration problems on Windows/macOS systems.</li><li>Resolve connectivity issues involving Wi-Fi, wired networks, VPNs, and remote desktop access.</li><li>Support Microsoft 365 applications including Outlook, SharePoint, and OneDrive.</li><li>Manage Active Directory tasks such as user provisioning, group policies, and permissions.</li><li>Assist with cloud services (Azure, AWS, Office 365) and server environments (Windows Server, VMware, Exchange).</li><li>Collaborate with Level 3 engineers to escalate and resolve complex technical issues.</li><li>Maintain accurate documentation in the ticketing system and contribute to internal knowledge bases.</li></ul>Qualifications &amp; Skills<ul><li>4&ndash;5 years of experience in IT support, preferably within a managed services environment.</li><li>Proficient in troubleshooting Windows/macOS systems and resolving common technical issues.</li><li>Strong understanding of networking protocols (TCP/IP, DNS, DHCP), VPNs, and remote access tools.</li><li>Experience with cloud platforms (Azure, AWS, Office 365) and server administration.</li><li>Familiarity with Active Directory, virtualization (VMware/Hyper-V), and Exchange Server.</li><li>Excellent communication skills with the ability to explain technical concepts to non-technical users.</li><li>Self-driven, organized, and capable of managing multiple priorities independently.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Generous performance-based bonus program.</li><li>Comprehensive benefits package including health insurance and paid time off.</li><li>Collaborative work environment at world-class, state-of-the-art service delivery centers.</li><li>Company-sponsored career certifications to support your professional growth.</li><li>Unlimited lab access to help you deepen your technical expertise and hands-on skills.</li></ul>Join Alykas and be part of a dynamic team that&rsquo;s redefining IT support excellence. Apply today and take the next step in your career!Job Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

ITSM Service Desk Engineer

Join Alykas and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alykas

ABOUT_COMPANY

SOC Analyst

NOC Engineer

ITSM Service Desk Engineer