Qureos Mentor

Amaryllis appliances india private limited

Customer Complaint Handlingo Receive, log, and track customer complaints related to products or services.o Diagnose issues over phone/email where possible and provide initial troubleshooting guidance.o Ensure timely and professional communication with customers regarding service status and resolutions.Technician Coordinationo Assign service calls to field technicians based on priority, skill set, and location. o Monitor technician schedules, work progress, and service quality.o Provide technical guidance to technicians for complex cases.Service Quality &amp; Timelinesso Ensure service jobs are completed within committed timelines.o Conduct follow-ups to confirm customer satisfaction after service completion.Documentation &amp; Reportingo Maintain accurate service logs, job completion reports, and technician performance records.o Prepare weekly/monthly service performance reports for management.&#61623; Continuous Improvemento Suggest process improvements to reduce complaints and enhance customer experience. o Keep updated with product knowledge and service procedures.Job Type: Full-timePay: &#8377;10,910.46 - &#8377;24,343.50 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer relationship management: 3 years (Preferred)</li></ul>Work Location: In person

Service Engineer

Join Amaryllis appliances india private limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Amaryllis appliances india private limited

ABOUT_COMPANY

Service Engineer