Service Engineer

Customer Complaint Handling

o Receive, log, and track customer complaints related to products or services.

o Diagnose issues over phone/email where possible and provide initial troubleshooting guidance.

o Ensure timely and professional communication with customers regarding service status and resolutions.

Technician Coordination

o Assign service calls to field technicians based on priority, skill set, and location. o Monitor technician schedules, work progress, and service quality.

o Provide technical guidance to technicians for complex cases.

Service Quality & Timeliness

o Ensure service jobs are completed within committed timelines.

o Conduct follow-ups to confirm customer satisfaction after service completion.

Documentation & Reporting

o Maintain accurate service logs, job completion reports, and technician performance records.

o Prepare weekly/monthly service performance reports for management.

 Continuous Improvement

o Suggest process improvements to reduce complaints and enhance customer experience. o Keep updated with product knowledge and service procedures.

Job Type: Full-time

Pay: ₹10,910.46 - ₹24,343.50 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 3 years (Preferred)

Work Location: In person