Abrar Admin

AMERICAN FREEDOM INSURANCE

<div>Description:

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company. 
What You&rsquo;ll Do<ul><li>
Handle inbound customer calls with professionalism and efficiency</li><li>
Guide customers through the initial claims process with clarity and empathy</li><li>
Accurately enter and maintain confidential customer data</li><li>
Resolve routine inquiries while escalating complex issues appropriately</li><li>
Meet quality, accuracy, and productivity expectations</li></ul>
Requirements:

What We&rsquo;re Looking For
To succeed in this role, you should bring:<ul><li>
Fluency in Spanish and English (verbal and written)</li><li>
1+ year of customer service, call center, or collections experience preferred</li><li>
Strong attention to detail and data accuracy</li><li>
Clear, confident phone communication skills</li><li>
Ability to manage multiple systems and tasks simultaneously</li><li>
Typing speed of at least 30 WPM</li><li>
Consistent attendance and reliability</li><li>
High school diploma or equivalent (insurance experience a plus)</li></ul>
We value candidates who demonstrate professionalism, composure under pressure, and a strong work ethic. 
Compensation &amp; Benefits:<ul><li>
Hourly Pay: $20&ndash;$24 per hour (based on experience)</li><li>
401(k): Up to 6% company match</li><li>
Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Paid Time Off: Company-provided PTO available for vacation, personal, or illness in accordance with applicable Illinois law</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Paid Holidays: At least 6 company-observed holidays</li><li>
Professional Development: Paid training and opportunities for advancement</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Growth/Stability: 13+ consecutive years of profitability, confirmed by A+ rating by A.M. Best and BBB</li><li>
Schedule: Monday-Friday 8:00am-5:00pm, plus rotating Saturdays</li></ul></div>

Spanish Speaking CSR

<div>Description:

Key Responsibilities
As a Claims Adjuster, you&rsquo;ll be at the heart of customer interactions, helping policyholders navigate the claims process efficiently and compassionately:<ul><li>
Investigate &amp; Resolve Claims: Assess and resolve auto claims with moderate supervision, focusing on coverage, liability, and damages.</li><li>
Judgment &amp; Decision-Making: Use sound judgment to determine exposure and the best course of action.</li><li>
Cost Control: Minimize claims costs and expenses while ensuring a positive experience for policyholders.</li><li>
Collaboration: Interact extensively with various parties involved in the claim process.</li><li>
Process Improvement: Identify and implement ways to boost efficiency and effectiveness.</li><li>
Timely Documentation: Clearly record and communicate claims activity for smooth resolution.</li></ul>
Requirements:

What We&rsquo;re Looking For
We are looking for an experienced claims professional with expertise in coverage analysis, exceptional negotiation and customer service skills, and the ability to manage claims effectively in a remote environment.<ul><li>
Minimum of 3 years&rsquo; experience in personal auto claims processing</li><li>
Strong analytical and problem-solving skills with keen attention to detail</li><li>
Proficient with technology and possesses excellent communication skills</li><li>
Team-oriented, proactive, and resourceful with a &ldquo;street-smart&rdquo; mindset</li><li>
Demonstrated expertise in coverage analysis and negotiation</li><li>
Bilingual in Spanish and English is highly preferred</li><li>
Bachelor&rsquo;s degree is a plus</li></ul>
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you<ul><li>
Competitive Salary: Rewarding your expertise and experience</li><li>
Financial Security: 401K with up to a 6% company match</li><li>
Health &amp; Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best</li><li>
Work-Life Balance: Monday-Friday, 8 am-5 pm CST</li><li>
Holidays: At Least 6 Paid Holidays</li><li>
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement</li><li>
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more</li></ul></div>

Spanish Speaking Auto Claims Adjuster – PD & Liability

<div>Description:

Key Responsibilities
As a Sr. Claim Adjuster, you&rsquo;ll be a lead worker in the Claim Department, helping staff and clients navigate the claim process, including complex losses:<ul><li>
Investigate &amp; Resolve Claims: Assess and resolve all types of auto claims with moderate supervision, focusing on coverage, liability, and damages</li><li>
Judgment &amp; Decision-Making: Use sound judgment to analyze claim exposure and determine the best course of action</li><li>
Cost Control: Manage claim expenses while ensuring favorable outcomes</li><li>
Collaboration: Work closely with all parties involved in the claim process</li><li>
Process Improvement: Identify opportunities to enhance efficiency and effectiveness</li><li>
Timely Documentation: Document and communicate claims activity clearly and efficiently</li><li>
Train: Review the work of less experienced personnel and provide training as appropriate</li></ul>
Requirements:

What We&rsquo;re Looking For
We're searching for a seasoned claims professional who is customer-focused and skilled in effective, cost-conscious claims handling. Ideal candidates will have:<ul><li>
At least 3 years of experience in personal auto claim processing</li><li>
Strong problem-solving skills and attention to detail</li><li>
Proficiency with technology and excellent communication skills</li><li>
Spanish fluency is a plus</li><li>
A positive, team-oriented attitude and &quot;street smarts&quot;</li><li>
Superior skills in coverage analysis and negotiation</li><li>
Bachelor/Associate Degree a plus</li></ul>
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you<ul><li>
Competitive Salary: Rewarding your expertise and experience</li><li>
Financial Security: 401K with up to a 6% company match</li><li>
Health &amp; Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best</li><li>
Work-Life Balance: Monday-Friday, 8 am-5 pm CST</li><li>
Holidays: At Least 6 Paid Holidays</li><li>
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement</li><li>
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more</li></ul></div>

Senior Auto Insurance Claims Adjuster – Hybrid

<div>Description:

 Job description:
American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, highly profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee, Texas, and with a license in Ohio. We are looking for a committed senior candidate to contribute their skills in a fast paced and growing organization. AFIC is a financially strong &quot;A+&quot; (Superior) AM Best and &quot;A+&quot; Better Business Bureau rated non-standard automobile insurer.
Responsibilities<ul><li>
Own and proactively evaluate, negotiate and resolve auto injury claims including, in various stages of the claim, from represented matters through litigation. (extensive litigation handling experience a plus)</li><li>
Able to identify high-risk matters, keep appropriate suspense, and take action to reduce unnecessary legal or monetary exposure</li><li>
Understands state regulations and claim handling standards for Florida and/or Georgia. Knows how to respond to various correspondence including time limit and conditional demands and other forms of communication</li><li>
Able to easily comprehend and apply policy language provisions, conditions and exclusions, incorporating knowledge of applicable state laws, judicial decisions and regulations</li><li>
Responsible for an inventory of primarily attorney represented claims</li><li>
Draft coverage position letters, denials or correspondence as needed</li><li>
Minimize claim costs and expenses to the extent possible</li><li>
Able to work across teams in the claim department to collaborate and mentor personnel on coverage and liability concepts, driving accurate and timely decisions and settlement amounts</li><li>
Identify process improvements to optimize business outcomes and increase efficiency</li><li>
Assist in responding to attorney, regulatory, produce, vendor, and consumer inquiries</li></ul>
Requirements:
<ul><li> Minimum 5 years auto insurance casualty claim experience (10+ preferred)</li><li>
Bachelor&rsquo;s degree preferred</li><li>
Advanced knowledge and proven success in the resolution of complex, severe-injury claims</li><li>
Non-standard auto insurance experience preferred but not required</li><li>
Proficient and effective negotiation skills on complex claims</li><li>
Attention to detail producing high quality work product</li><li>
Able to critically think and offer practical solutions</li><li>
Strong coverage and liability analysis skills</li><li>
Knowledge of state regulations relative to claim practices</li><li>
Ability to solve problems and find solutions expeditiously</li><li>
Understand concepts of court processes</li><li>
Excellent oral and written communication skills</li><li>
Proficiency with technology, primarily Microsoft Office &ndash; Word and Excel</li></ul> 
Benefits
AFIC offers a competitive salary and a comprehensive benefits package to support you<ul><li>
Competitive Salary: Rewarding your expertise and experience</li><li>
Financial Security: 401K with up to a 6% company match</li><li>
Health &amp; Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best</li><li>
Work-Life Balance: Monday-Friday, 8 am-5 pm CST</li><li>
Holidays: At Least 6 Paid Holidays</li><li>
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement</li><li>
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more</li></ul></div>

Represented Litigation Casualty Adjuster (FL/GA)

<div>Description:

American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, highly profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. We are looking for a committed candidate to contribute their skills in a fast paced and growing organization. AFIC is a financially strong &quot;A+&quot; (Superior) AM Best and Better Business Bureau rated non-standard automobile insurer.
Responsibilities<ul><li>
Own and proactively evaluate, negotiate and resolve auto injury claims in various stages of the claim, from unrepresented to represented to early litigation stages, primarily third-party automobile claims</li><li>
Able to easily comprehend and apply policy language provisions, conditions and exclusions, incorporating knowledge of applicable state laws and regulations</li><li>
Responsible for an inventory of primarily attorney represented and legal claims</li><li>
Able to identify high-risk matters and keep appropriate suspense and actions to reduce unnecessary legal or monetary exposure</li><li>
Draft coverage position letters and correspondence as needed</li><li>
Control claim costs and expenses to the extent possible</li><li>
Able to work across teams in the claim department collaboratively and mentor personnel on coverage and liability concepts, driving accurate decisions and settlement amounts</li><li>
Identify process improvements to increase efficiency and improve business outcomes</li><li>
Assist in responding to attorney, regulatory, producer and consumer inquiries</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree preferred</li><li>
Minimum 3 years auto insurance casualty claim experience (5+ preferred)</li><li>
Non-standard auto insurance experience preferred but not required</li><li>
Proficient and effective negotiation skills</li><li>
Attention to detail producing high quality work product</li><li>
Ability to think critically and offer practical solutions</li><li>
Strong coverage and liability analysis skills</li><li>
Knowledge of state regulations relative to claim practices</li><li>
Ability to solve problems and find solutions expeditiously</li><li>
Understand concepts of court processes</li><li>
Excellent oral and written communication skills</li><li>
Proficiency with technology, primarily Microsoft Office &ndash; Word and Excel</li></ul> 
Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you<ul><li>
Competitive Salary: Rewarding your expertise and experience</li><li>
Financial Security: 401K with up to a 6% company match</li><li>
Health &amp; Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best</li><li>
Work-Life Balance: Monday-Friday, 8 am-5 pm CST</li><li>
Holidays: At Least 6 Paid Holidays</li><li>
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement</li><li>
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more</li></ul></div>

Casualty Adjuster- Auto Insurance

<div>Description:

Bilingual Field Marketing Representative &ndash; Auto Insurance (Spanish/English)
Location: Mount Prospect, IL (Field-Based)
Travel: ~15% overnight travel across 5 state territory
Compensation: $85,000 &ndash; $105,000 base salary + $2,500 sign-on bonus (after 90 days) 
American Freedom Insurance Company (AFIC) is a financially strong, A+ rated nonstandard auto insurer with over 13 consecutive years of profitable growth. We are seeking a Bilingual Field Marketing Representative to expand our presence and strengthen partnerships with independent insurance agencies across a multi-state territory (IL, IN, TN, PA, TX).
This is a relationship-driven, field-based role with the opportunity to make a direct impact on agency growth and company performance.
What You&rsquo;ll Do:<ul><li>
Build and manage relationships with independent insurance agencies in a 5 state territory</li><li>
Serve as the primary liaison between agency partners and AFIC</li><li>
Conduct regular agency visits, trainings, and product presentations</li><li>
Identify and appoint new agency partners aligned with company strategy</li><li>
Gather market intelligence and provide insights to leadership</li><li>
Collaborate with Underwriting, Claims, Product, and other internal teams to support agency needs</li><li>
Stay informed on competitor products, pricing, and industry trends</li></ul>
Requirements:

What We&rsquo;re Looking For:<ul><li>
Bilingual Spanish</li><li>
Bachelor's degree preferred</li><li>
Outgoing, friendly personality</li><li>
Experience in Auto insurance sales, underwriting, claims, or marketing</li><li>
Ability to do overnight travel (~15%) to meet with existing and prospective agents
</li><li>Excellent writing, communication and presentation abilities</li><li>
Have a valid driver&rsquo;s license, a reliable vehicle and an acceptable motor vehicle record</li><li>
Self-motivated and able to work independently</li><li>
Attention to detail and high quality of work</li><li>
Ability to think on your feet, problem solve and find solutions expeditiously</li><li>
Strong networking and relationship-building skills</li><li>
Quantitative skills a plus</li><li>
Proficiency with technology, primarily Microsoft Office &ndash; Word and Excel</li></ul>
Benefits
AFIC offers a competitive salary and a comprehensive benefits package to support you<ul><li>
Competitive Salary: Rewarding your expertise and experience</li><li>
Financial Security: 401K with up to a 6% company match</li><li>
Health &amp; Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and Vision coverage, Access to telemedicine services</li><li>
Growth/Stability: Over 13 consecutive years of profitable growth, confirmed by A+ Superior financial rating by A.M. Best</li><li>
Work-Life Balance: Monday-Friday, 8 am-5 pm CST</li><li>
Holidays: At Least 6 Paid Holidays</li><li>
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement</li><li>
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more</li><li>
$2500 Sign On Bonus After 90 Days of Employment</li></ul>
About AFIC
American Freedom Insurance Company is a leading nonstandard auto insurer operating across multiple states, focused on delivering competitive products and strong agency partnerships.
If you&rsquo;re a motivated insurance professional who enjoys building relationships, being in the field, and driving growth, we&rsquo;d love to hear from you.</div>

Bilingual Field Marketing Representative – Auto Insurance (Spanish/English)

<div>Description:

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company. 
What You&rsquo;ll Do<ul><li>
Handle inbound customer calls with professionalism and efficiency</li><li>
Guide customers through the initial claims process with clarity and empathy</li><li>
Accurately enter and maintain confidential customer data</li><li>
Resolve routine inquiries while escalating complex issues appropriately</li><li>
Meet quality, accuracy, and productivity expectations</li></ul>
Requirements:

What We&rsquo;re Looking For
To succeed in this role, you should bring:<ul><li>
Fluency in Creole and English (verbal and written)</li><li>
1+ year of customer service, call center, or collections experience preferred</li><li>
Strong attention to detail and data accuracy</li><li>
Clear, confident phone communication skills</li><li>
Ability to manage multiple systems and tasks simultaneously</li><li>
Typing speed of at least 30 WPM</li><li>
Consistent attendance and reliability</li><li>
High school diploma or equivalent (insurance experience a plus)</li></ul>
We value candidates who demonstrate professionalism, composure under pressure, and a strong work ethic.
Compensation &amp; Benefits:<ul><li>
Hourly Pay: $20&ndash;$24 per hour (based on experience)</li><li>
401(k): Up to 6% company match</li><li>
Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services</li><li>
Paid Time Off: Company-provided PTO available for vacation, personal, or illness in accordance with applicable Illinois law</li><li>
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters</li><li>
Paid Holidays: At least 6 company-observed holidays</li><li>
Professional Development: Paid training and opportunities for advancement</li><li>
Employee Recognition: We celebrate work milestones to show appreciation for your contributions</li><li>
Growth/Stability: 13+ consecutive years of profitability, confirmed by A+ rating by A.M. Best and BBB</li><li>
Schedule: Monday-Friday 8:00am-5:00pm, plus rotating Saturdays</li></ul></div>

Bilingual Customer Service (Haitian Creole/English) – Call Center

Join AMERICAN FREEDOM INSURANCE and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.