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American Freight Furniture and Mattress

<div>Customer Sales Associate
Position Overview

The Cashier / Customer Service Associate serves as the first and potentially final point of contact for customers in a retail furniture showroom. This role is responsible for greeting each customer, delivering outstanding service, accurately processing transactions, and maintaining a welcoming, professional environment in the store and at the point of sale. 


Key Responsibilities
<ul><li>
Greet every customer warmly and assist with inquiries, order lookups, returns, and product or financing questions.</li><li>
If necessary, start the sales process when the GM and sales associates are with other customers.</li><li>
Accurately process sales transactions, exchanges, returns, and payments (cash, credit, checks, financing).</li><li>
Operate the POS system and ensure proper cash handling, balancing the register at the beginning and end of shifts.</li><li>
Communicate effectively with sales, delivery, and operations teams to ensure smooth customer experiences.</li><li>
Maintain a clean, organized front counter and reception area that reflects the store&rsquo;s professional image.</li><li>
Verify order details, delivery schedules, and payment accuracy before completing sales.</li><li>
Provide product or warranty information and assist with financing or layaway processing.</li><li>
Handle customer concerns or complaints courteously, escalating to management as needed.</li><li>
Support clerical or administrative tasks such as filing invoices, printing receipts, and verifying daily cash reports</li></ul> 


Qualifications
<ul><li>
High school diploma or equivalent required.</li><li>
1+ year of experience in retail, specifically in a cashier or customer service role.</li><li>
Strong attention to detail and excellent numerical accuracy.</li><li>
Basic computer proficiency (POS systems or order software).</li><li>
Professional appearance and communication skills.</li><li>
Ability to stand for extended periods and occasionally lift items up to 25 lbs.</li></ul> 


Core Competencies
<ul><li>
Customer Focus &amp; Empathy</li><li>
Team Collaboration</li><li>
Problem Resolution</li><li>
Accuracy &amp; Accountability</li><li>
Communication &amp; Professionalism</li></ul></div>

Cashier / Customer Sales Associate

Join American Freight Furniture and Mattress and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Freight Furniture and Mattress

About Company

Cashier / Customer Sales Associate