Qureos Mentor

American Marketing and Publishing

<div>Description: 
About the Role
American Marketing &amp; Publishing, LLC is seeking a Customer Experience Specialist to join our team. This role is ideal for someone who enjoys helping people, communicating by phone, and creating positive customer interactions every day.
As a Customer Experience Specialist, you will serve as a frontline point of contact for customers, assisting with questions, resolving concerns, providing updates, and ensuring each customer feels supported throughout their experience. This is a great opportunity for someone who is professional, organized, solutions-driven, and comfortable in a fast-paced environment.
What You&rsquo;ll Do<ul><li>
Handle inbound and outbound customer communication in a professional, friendly, and helpful manner</li><li>
Assist customers by answering questions, providing guidance, and resolving routine concerns</li><li>
Deliver a positive customer experience through strong listening, communication, and problem-solving skills</li><li>
Accurately document customer interactions, follow-up steps, and outcomes in internal systems or CRM tools</li><li>
Communicate next steps, timelines, and solutions clearly and confidently</li><li>
Escalate complex or high-priority concerns to the appropriate team or leadership when needed</li><li>
Collaborate with internal departments to support timely issue resolution</li><li>
Meet daily, weekly, and monthly productivity and quality expectations</li><li>
Participate in training, coaching, and team meetings to stay up to date on processes and best practices</li><li>
Identify recurring customer concerns or trends and share feedback with leadership</li><li>
Support additional customer service or administrative tasks as assigned</li></ul> 
Benefits:<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental Insurance</li><li>
Flexible Spending Account</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Paid Time Off</li><li>
Vision Insurance</li></ul>
Requirements: 
What We&rsquo;re Looking For<ul><li>
Strong verbal and written communication skills</li><li>
Excellent phone skills and a professional, customer-first attitude</li><li>
Ability to stay calm, organized, and solution-focused while handling multiple priorities</li><li>
Strong active listening and problem-solving abilities</li><li>
Detail-oriented with accurate documentation skills</li><li>
Ability to adapt in a fast-paced environment with changing priorities</li><li>
Dependable, self-motivated, and able to work independently</li><li>
Comfortable using Microsoft Office Suite and Google Apps</li><li>
Experience with CRM systems, customer service tools, or case management platforms is a plus</li><li>
Previous customer service, call center, support, or other customer-facing experience preferred</li></ul>
Why Join AMP?
At American Marketing &amp; Publishing, we value team members who are committed to delivering excellent service and building strong customer relationships. In this role, you&rsquo;ll have the opportunity to make a direct impact on the customer experience while growing your skills in communication, service, and cross-functional collaboration.
Schedule
Full-time
Work Location
Illinois
Apply Today
If you are passionate about helping customers, confident on the phone, and motivated to provide excellent service, we&rsquo;d love to hear from you.</div>

Customer Experience Specialist

Join American Marketing and Publishing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Marketing and Publishing

About Company

Customer Experience Specialist