Customer Experience Specialist

Description:

About the Role

American Marketing & Publishing, LLC is seeking a Customer Experience Specialist to join our team. This role is ideal for someone who enjoys helping people, communicating by phone, and creating positive customer interactions every day.

As a Customer Experience Specialist, you will serve as a frontline point of contact for customers, assisting with questions, resolving concerns, providing updates, and ensuring each customer feels supported throughout their experience. This is a great opportunity for someone who is professional, organized, solutions-driven, and comfortable in a fast-paced environment.

What You’ll Do

• Handle inbound and outbound customer communication in a professional, friendly, and helpful manner
• Assist customers by answering questions, providing guidance, and resolving routine concerns
• Deliver a positive customer experience through strong listening, communication, and problem-solving skills
• Accurately document customer interactions, follow-up steps, and outcomes in internal systems or CRM tools
• Communicate next steps, timelines, and solutions clearly and confidently
• Escalate complex or high-priority concerns to the appropriate team or leadership when needed
• Collaborate with internal departments to support timely issue resolution
• Meet daily, weekly, and monthly productivity and quality expectations
• Participate in training, coaching, and team meetings to stay up to date on processes and best practices
• Identify recurring customer concerns or trends and share feedback with leadership
• Support additional customer service or administrative tasks as assigned

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance

Requirements:

What We’re Looking For

• Strong verbal and written communication skills
• Excellent phone skills and a professional, customer-first attitude
• Ability to stay calm, organized, and solution-focused while handling multiple priorities
• Strong active listening and problem-solving abilities
• Detail-oriented with accurate documentation skills
• Ability to adapt in a fast-paced environment with changing priorities
• Dependable, self-motivated, and able to work independently
• Comfortable using Microsoft Office Suite and Google Apps
• Experience with CRM systems, customer service tools, or case management platforms is a plus
• Previous customer service, call center, support, or other customer-facing experience preferred

Why Join AMP?

At American Marketing & Publishing, we value team members who are committed to delivering excellent service and building strong customer relationships. In this role, you’ll have the opportunity to make a direct impact on the customer experience while growing your skills in communication, service, and cross-functional collaboration.

Schedule

Full-time

Work Location

Illinois

Apply Today

If you are passionate about helping customers, confident on the phone, and motivated to provide excellent service, we’d love to hear from you.