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American Sleep Dentistry

Patient Services RepresentativeCompensation: $14.00&ndash;$18.50 per hour (Base Pay + Production Bonus)Compensation may be adjusted based on experience, including prior leadership or managerial experience.We are seeking motivated, reliable, and patient-focused individuals who are ready to build a long-term career in a fast-paced healthcare call center environment.This is more than an entry-level role it&rsquo;s an opportunity for individuals interested in developing professionally, with clear pathways into leadership and management positions.About the RoleAs a Patient Services Representative, you will serve as the first point of contact for patients, provider offices, and insurance partners.Key responsibilities include:<ul><li>Managing inbound and outbound calls</li><li>Scheduling tele-health appointments</li><li>Guiding patients through their care journey</li><li>Coordinating documentation with provider offices</li><li>Accurately maintaining records in internal systems</li></ul>You will play a critical role in ensuring patients receive timely and efficient support.CompensationWe offer a transparent and performance-driven pay structure:<ul><li>Starting base pay: $14.00/hour</li><li>Increase to $15.00/hour after training completion</li><li>Increase to $15.50/hour based on performance milestones</li><li>Production bonus: $1.00&ndash;$3.00/hour</li><li>Typical earnings: $16.50&ndash;$18.50/hour</li><li>High performers consistently earn above this range</li></ul>Compensation may be negotiable for candidates with relevant experience, particularly those with prior leadership or management backgrounds.All bonuses are hourly, performance-based, and non-discretionary.Growth &amp; Leadership OpportunitiesWe are actively building our leadership pipeline and value candidates who bring or are interested in developing leadership skills.<ul><li>Prior leadership or supervisory experience is preferred but not required</li><li>Candidates with leadership experience may be considered for accelerated growth opportunities or current leadership openings</li><li>Opportunities to advance into senior, specialized, or management roles</li><li>Ongoing development in leadership, operations, and team performance</li></ul>Many team members begin in this role and quickly progress within the organization.Qualifications<ul><li>Strong written and verbal communication skills</li><li>Professional and approachable demeanor</li><li>Reliable with effective time management</li><li>Ability to work in a fast-paced environment</li><li>Basic computer and typing skills</li><li>Problem-solving and conflict-resolution abilities</li><li>Demonstrated willingness to learn and grow</li></ul>Education &amp; Experience<ul><li>High school diploma or equivalent required</li><li>Previous call center or customer service experience preferred but not required</li><li>Leadership or supervisory experience is a plus</li></ul>Schedule &amp; Requirements<ul><li>Full-time: 36&ndash;40 hours per week</li></ul>Must be available for one of the following shifts:<ul><li>6:00am&ndash;3:00pm</li><li>7:00am&ndash;4:00pm</li><li>8:00am&ndash;5:00pm</li><li>9:00am&ndash;6:00pm</li></ul>Onsite roleBenefits<ul><li>401(k) with company match</li><li>Paid Time Off (vacation, sick leave, and holidays)</li><li>Paid sick time</li><li>Medical Insurance Premium Reimbursement (HRA)</li><li>Paid training</li><li>Flexible scheduling options</li></ul>Pay: $14.00 - $18.50 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul>Work Location: In person

Patient Services Representative

Join American Sleep Dentistry and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Sleep Dentistry

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Patient Services Representative