Patient Services Representative

Patient Services Representative

Compensation: $14.00–$18.50 per hour (Base Pay + Production Bonus)

Compensation may be adjusted based on experience, including prior leadership or managerial experience.

We are seeking motivated, reliable, and patient-focused individuals who are ready to build a long-term career in a fast-paced healthcare call center environment.

This is more than an entry-level role it’s an opportunity for individuals interested in developing professionally, with clear pathways into leadership and management positions.

About the Role

As a Patient Services Representative, you will serve as the first point of contact for patients, provider offices, and insurance partners.

Key responsibilities include:

• Managing inbound and outbound calls
• Scheduling tele-health appointments
• Guiding patients through their care journey
• Coordinating documentation with provider offices
• Accurately maintaining records in internal systems

You will play a critical role in ensuring patients receive timely and efficient support.

Compensation

We offer a transparent and performance-driven pay structure:

• Starting base pay: $14.00/hour
• Increase to $15.00/hour after training completion
• Increase to $15.50/hour based on performance milestones
• Production bonus: $1.00–$3.00/hour
• Typical earnings: $16.50–$18.50/hour
• High performers consistently earn above this range

Compensation may be negotiable for candidates with relevant experience, particularly those with prior leadership or management backgrounds.

All bonuses are hourly, performance-based, and non-discretionary.

Growth & Leadership Opportunities

We are actively building our leadership pipeline and value candidates who bring or are interested in developing leadership skills.

• Prior leadership or supervisory experience is preferred but not required
• Candidates with leadership experience may be considered for accelerated growth opportunities or current leadership openings
• Opportunities to advance into senior, specialized, or management roles
• Ongoing development in leadership, operations, and team performance

Many team members begin in this role and quickly progress within the organization.

Qualifications

• Strong written and verbal communication skills
• Professional and approachable demeanor
• Reliable with effective time management
• Ability to work in a fast-paced environment
• Basic computer and typing skills
• Problem-solving and conflict-resolution abilities
• Demonstrated willingness to learn and grow

Education & Experience

• High school diploma or equivalent required
• Previous call center or customer service experience preferred but not required
• Leadership or supervisory experience is a plus

Schedule & Requirements

• Full-time: 36–40 hours per week

Must be available for one of the following shifts:

• 6:00am–3:00pm
• 7:00am–4:00pm
• 8:00am–5:00pm
• 9:00am–6:00pm

Onsite role

Benefits

• 401(k) with company match
• Paid Time Off (vacation, sick leave, and holidays)
• Paid sick time
• Medical Insurance Premium Reimbursement (HRA)
• Paid training
• Flexible scheduling options

Pay: $14.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person