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American Van Lines

Position Summary:American Van Lines is one of the nation&rsquo;s largest independent moving companies and we&rsquo;re growing fast! As the official movers of the Florida Panthers, we take pride in delivering championship-level service both on and off the road.We&rsquo;re looking for a highly organized, quick-thinking Agent Coordinator to support our brokerage operations within the moving industry. In this role, you will act as the central point of coordination between customers and vendors (hauling agents, carriers, and service providers), ensuring each move is properly planned, communicated, and executed. If you have experience working as or with an agent in a moving brokerage environment and thrive in fast-paced operations, this is your opportunity to make a meaningful impact.What You&rsquo;ll Do<ul><li>Serve as the primary point of contact between customers and vendors throughout the moving process</li><li>Coordinate vendor assignments for interstate moves, including booking, confirmations, and service coverage</li><li>Act as the agent intermediary, ensuring expectations are clearly communicated and met on both sides</li><li>Provide customer service support by addressing and resolving issues that arise during pickup, transit, or delivery</li><li>Communicate proactively to ensure smooth, on-time execution of moves</li><li>Review vendor availability, capacity, and performance to ensure service standards are maintained</li><li>Assist with work order updates, changes, and documentation related to vendor services</li><li>Troubleshoot service issues quickly and effectively while maintaining strong vendor relationships</li><li>Maintain accurate records, notes, and follow-ups on all active and completed moves</li></ul>What We&rsquo;re Looking For<ul><li>Previous experience working as an agent or in a moving brokerage environment (required)</li><li>Household goods moving industry experience (required)</li><li>Experience coordinating vendors, carriers, or third-party service providers (required)</li><li>Strong multitasking and organizational skills</li><li>Excellent communication and negotiation abilities</li><li>Customer service mindset with strong problem-solving skills</li><li>Solid understanding of interstate moving operations and U.S. geography</li><li>High attention to detail and consistent follow-through</li><li>Ability to stay calm, professional, and effective under pressure</li></ul>Why Join American Van Lines?<ul><li>Be part of a rapidly growing, national moving company</li><li>Work in a high-energy, operations-driven environment</li><li>Play a key role as the bridge between customers and vendors</li><li>Represent a trusted brand partnered with professional organizations like the Florida Panthers</li></ul>Ready to move your career forward? Come join our team.American Van Lines is proud to be an Equal Opportunity Employer.Pay: From $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of experience do you have in the Household Goods moving industry?</li></ul>Experience:<ul><li>Vendor management: 1 year (Required)</li><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Agent Coordinator

Position Overview American Van Lines is seeking a detail-oriented and customer-focused Quality Assurance Manager to join our team. This role plays a critical part in ensuring a seamless customer experience by reviewing sales estimates for accuracy, confirming that customers receive correct information, and serving as an additional point of contact prior to service.The ideal candidate combines strong customer service skills with a sales mindset, ensuring both accuracy and opportunities to enhance the customer&rsquo;s overall service package.Key Responsibilities<ul><li>Review sales estimates to ensure pricing accuracy and proper scope of services</li><li>Verify that all customer information and expectations were clearly and correctly communicated by the Sales Representative</li><li>Contact customers to confirm details, answer questions, and reinforce confidence in their upcoming move</li><li>Identify additional services the customer might require (packing, storage, protection plans, etc.)</li><li>Ensure all required documentation is complete, accurate, and properly processed</li><li>Act as a second layer of quality assurance between sales and operations</li><li>Collaborate with sales and operations teams to resolve discrepancies or issues</li><li>Maintain detailed notes and updates within internal systems</li></ul>Qualifications<ul><li>1+ years of customer service experience (required)</li><li>Previous sales experience strongly preferred</li><li>Strong attention to detail and ability to identify discrepancies</li><li>Excellent verbal communication and relationship-building skills</li><li>Ability to confidently guide conversations and recommend additional services</li><li>Strong organizational and time management skills</li><li>Comfortable working in a fast-paced, performance-driven environment</li></ul>What We&rsquo;re Looking For<ul><li>A customer-first mindset with a focus on delivering a high-quality experience</li><li>A proactive communicator who can build trust quickly over the phone</li><li>Someone who can balance accuracy and revenue generation</li><li>A team player who thrives in a collaborative environment</li></ul>Why Join American Van Lines?<ul><li>Proud to be the official movers of the Florida Panthers</li><li>Opportunity to grow within a well-established, nationwide company</li><li>Comprehensive benefits package (Medical, Dental, Vision, 401k, PTO, and more)</li><li>Supportive team environment with ongoing training and development</li></ul>Pay: $40,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Quality Assurance Manager

Join American Van Lines and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

American Van Lines

About Company

Agent Coordinator

Quality Assurance Manager