Qureos Mentor

Amerisure

<div>Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
Amerisure is currently recruiting for a Senior Workers&rsquo; Compensation Claims Adjuster to support claims in our Indianapolis office. This role will require expertise in Illinois, Indiana, Missouri, and Iowa jurisdictions. The ideal candidate will possess the following skill set.
Summary Statement
Provides quality investigation and analysis to adjust claims of medium complexity/severity, including litigated files, to proper resolution. Promotes the success of the organization through development of relationships with agencies, policyholders and employees.
Essential Tasks/Major Duties<ul><li>
Collaborate and communicate with agents, policyholders and internal stakeholders on claims of medium complexity/severity and book of business.</li><li>
Investigate losses, identify coverage, determine compensability, review and analyze documents and legal pleadings.</li><li>
Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines.</li><li>
Establish and maintain proper reserves for each claim to accurately reflect the financial exposure.</li><li>
Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs.</li><li>
Collaborate with counsel to manage litigated claims.</li><li>
Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Bachelor&rsquo;s degree or equivalent combination of education.</li><li>
3 years of experience handling workers&rsquo; compensation indemnity claims of medium level of complexity/severity.</li><li>
AIC or SLA certification preferred.</li><li>
Ability to obtain appropriate state licensing as required.</li><li>
Proficient computer skills required including Microsoft Office Suite.</li><li>
Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.</li><li>
Strong analytical skills and attention to detail.</li><li>
Excellent verbal and written communication skills with the ability to interact with internal and external customers.</li><li>
Ability to travel overnight up to 10%</li><li>
Ability to travel daily between locations.</li></ul>
Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest&reg; Companies to Work For in the Nation and one of Business Insurance magazine&rsquo;s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.</div>

Senior Workers' Compensation Adjuster

<div>Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
Amerisure is currently recruiting for a Senior IT Security Risk Analyst that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.
Summary Statement
The Senior IT Security Risk Analyst is responsible for leading the organization&rsquo;s cybersecurity governance, risk, and compliance initiatives. This role drives the design, implementation, and continuous improvement of the IT risk program, ensuring alignment with regulatory requirements (e.g., New York State Department of Financial Services, NIST CSF) and business objectives.
Essential Tasks/Major Duties<ul><li>
Perform security risk assessments of third-party vendors including AI and mobile application reviews.</li><li>
Lead the review, update, and communication of cybersecurity policies, standards, and procedures to ensure alignment with global frameworks (e.g., NIST CSF, NYDFS, NIS2, PCI DSS).</li><li>
Lead and maintain the IT Risk Register including metrics which provides leadership an overall view of IT risk.</li><li>
Perform risk assessments of IT risks.</li><li>
Map regulations to policies and controls.</li><li>
Create risk and compliance metrics for management and compliance purposes.</li><li>
Perform control testing and validation to ensure proper control effectiveness.</li><li>
Support IT audits and controls around Model Audit Rule (MAR).</li><li>
Monitor threat intelligence to determine potential impact to environment and remediation urgency.</li><li>
Support vulnerability management program, daily security operations and identity tasks as needed.</li><li>
Be a key advisor to leadership, translating cybersecurity risk into business impact and enabling informed decision-making.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li>
5 years cybersecurity experience.</li><li>
Advanced Cyber Risk Management domain specific professional certification required: Certified Information Systems Security Professional (CISSP); Certified Information Security Manager (CISM); Certified in Risk and Information Systems Control (CRISC); Certified Cloud Security Professional (CCSP); AWS Certified Security.</li><li>
2 years experience performing IT security control testing.</li><li>
Experience reviewing SOC 2 Type 1 and Type 2 reports to articulate potential security risk.</li><li>
Expertise in conducting third-party cyber risk assessments.</li><li>
Proficient in NIST security domain frameworks and architectures.</li><li>
Experience in Logicgate or another GRC tool.</li><li>
Experience using AI driven tools to enhance automation and operational efficiency.</li><li>
Ability to quickly diagnose security control problems and propose/implement solutions.</li><li>
Clear and concise articulation of risk to both technical peers and non-technical stakeholders.</li><li>
Partner with IT teams, developers, and business leaders to support security initiatives, and mentor and develop members of the security team.</li><li>
Analyze data and security trends to anticipate and assess potential threats.</li><li>
Stay current with regulations, evolving threats, technologies, and security protocols.</li></ul>
#LI-BR1
Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest&reg; Companies to Work For in the Nation and one of Business Insurance magazine&rsquo;s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.</div>

Senior IT Security Risk Analyst

<div>Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
Due to a promotion, we are recruiting for an Executive Underwriter - Healthcare, to join our team. This role will sit hybrid in one of our local offices: Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL.
POSITION SUMMARY:
Responsible for underwriting and managing a portfolio of the largest and most complex healthcare accounts, leveraging deep industry expertise and advanced judgment to drive profitable growth. Serves as a customer-facing underwriter with the highest levels of field authority, delivering exceptional service to agency partners and contributing to strategic objectives.
RESPONSIBILITIES:<ul><li>
Evaluate and apply advanced underwriting judgement to price and negotiate large and complex accounts in accordance with Amerisure risk evaluation process, underwriting guidelines, and renewal framework.</li><li>
Conduct risk selection of specialized new business opportunities that align with Amerisure&rsquo;s profitability goals and risk appetite.</li><li>
Maintain and manage a portfolio of complex, specialized renewal accounts, ensuring adherence to underwriting guidelines and achievement of targeted renewal pricing metrics.</li><li>
Maintain organized and thorough underwriting documentation in accordance with Amerisure&rsquo;s standards and guidelines.</li><li>
Provide service excellence to agents, ensuring alignment with service standards and fostering long-term partnerships.</li><li>
Build and maintain effective relationships with key stakeholders to lead successful negotiations acquiring and retaining desired accounts.</li><li>
Attain established underwriting performance metrics for both new and renewal accounts, including production goals and quote and hit ratios.</li><li>
Maintain deep subject matter expertise in assigned specialty lines or classes of business, keeping abreast of industry trends and developments.</li><li>
Adhere to published underwriting guidance and leverage relevant tools to ensure compliance with company standards and regulatory requirements.</li><li>
Partner with internal teams, such as claims and risk management, to ensure comprehensive support for agency partners.</li></ul>
REQUIREMENTS:<ul><li>
Bachelor&rsquo;s degree or equivalent years of experience.</li><li>
5 years underwriting experience in commercial middle market insurance.</li><li>
2 years underwriting of large and complex healthcare accounts.</li><li>
CIC, CPCU, AU designations preferred.</li><li>
Proficient computer skills required including Microsoft Office Suite.</li><li>
Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams.</li><li>
Demonstrated successful ability to prioritize and multi-task various and conflicting responsibilities.</li><li>
Strong analytical and problem-solving skills, including the ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills with the ability to interact with internal and external customers.</li><li>
Ability to travel up to 10%.</li></ul>
 #LI-CR1
Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest&reg; Companies to Work For in the Nation and one of Business Insurance magazine&rsquo;s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.</div>

Executive Underwriter - Healthcare (Commercial P&C)

<div>Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
Amerisure is currently recruiting for a Director, Office of the CIDO that can be onsite in our Farmington Hills office. This role will be part time. The ideal candidate will also possess the following skill set.
Summary Statement
Leads the optimization and effectiveness of the IT domain while enhancing the strategy, planning, and delivery of IT services. Oversees key IT areas, including strategic planning, program planning and delivery, communications, training programs, third-party management, and performance metrics. Effectively collaborates, coordinates, and ensures technical alignment across multiple IT programs, releases, and cross-project initiatives. Promotes and delivers transparent communication to IT, business stakeholders, and other partners regarding implementation progress, as well as issues, risks, and technology performance decisions.
Essential Tasks/Major Duties<ul><li>
Oversee the daily management of CIDO priorities, including strategic planning, program planning and delivery, communications, training programs, third-party management, and performance metrics.</li><li>
Lead technology program planning, ensuring clear communication, dependency management, risk mitigation, and issue resolution.</li><li>
Facilitate IT leadership team organization to support the planning and execution of technology initiatives, including cross-functional coordination.</li><li>
Manage objectives and key results (OKRs) and key performance indicators (KPIs) to track IT success.</li><li>
Plan and coordinate technology environments, including production pathways.</li><li>
Communicate department and program achievements across the organization.</li><li>
Identify opportunities for continuous improvement in team performance and processes while addressing roadblocks that impact initiative execution.</li><li>
Establish and maintain work tracking standards within selected tools (Azure DevOps, Jira, Confluence) for program management.</li><li>
Attend leadership meetings, document action items, track deadlines, and ensure projects and processes stay on course.</li><li>
Proactively anticipate potential issues requiring diplomacy and situational sensitivity, providing solutions and guidance to mitigate challenges.</li><li>
Stay informed on industry trends, market conditions, competitor strategies, and emerging technologies relevant to IT operations.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Bachelor&rsquo;s degree or equivalent years of experience.</li><li>
10 years of experience in software delivery building strategies and roadmaps.</li><li>
3 years of experience in technology implementation and delivery.</li><li>
3 years of Program management, including expertise in change management practices.</li><li>
Certified ScrumMaster (CSM), Certified Scrum Professional (CSP) and Certified Product Owner (CSPO) certification preferred.</li><li>
Project Management Professional (PMP)&reg; Certification or equivalent preferred.</li><li>
Proficient in Microsoft Office Suite, with a strong focus on collaboration and workflow technologies.</li><li>
Highly collaborative, adaptable, and committed to building strong partnerships with teams and individuals.</li><li>
Strong problem-solving, risk management, and communication skills with the ability to navigate a highly visible and dynamic environment.</li><li>
Excellent organizational skills, including ability to multi-task and prioritize workload.</li><li>
Ability to think strategically with supporting analytical and problem-solving skills, including the ability to deal with ambiguity.</li><li>
Excellent interpersonal skills with the ability to build strong relationships and collaborate across all levels of the organization.</li><li>
Proactively identifies challenges or issues, leveraging diverse teams and data sources to diagnose problems and recommend effective solutions.</li></ul>
Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest&reg; Companies to Work For in the Nation and one of Business Insurance magazine&rsquo;s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.</div>

Director, Office of the CIDO

<div>Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure&rsquo;s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best &ldquo;A&rdquo; (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property &amp; Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.
We are recruiting for an Agency Service Representative to join our Team. This is a hybrid position working 3 days a week in the local office and 2 from home.
POSITION SUMMARY:
Supports Underwriting/Programs by processing a variety of routine to complex transactions related to multi-line, multi-state new business and renewal activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities.
RESPONSIBILITIES:<ul><li>
Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.</li><li>
Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Prometrix/Reference Connect and company guidance to rate new or renewal business.</li><li>
Input information and rating elements into the policy rating system with a high degree of accuracy.</li><li>
Review output to ensure proper rating elements were applied.</li><li>
Maintain rating documentation using paperless policy environment per established guidelines.</li><li>
Research and resolve routine to complex issues for Credit, Claims and Premium Audit</li><li>
Assist new underwriter/staff with guidance on rating/workflow/support topics</li><li>
Respond to inquiries from our agency partners and various regulatory organizations</li><li>
Provide endorsement quotes on demand</li><li>
Process declinations/cancellations/reinstatement/non-renewals in the policy system</li></ul>
REQUIREMENTS:<ul><li>
High school diploma or GED.</li><li>
1 year of business or customer service experience.</li><li>
Commercial insurance industry experience preferred.</li><li>
Strong Analytical Thinking skills required</li><li>
Proficient computer skills required including Microsoft Office Suite.</li><li>
Ability to perform basic mathematical computations.</li><li>
Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.</li><li>
Demonstrated strong organizational skills.</li><li>
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.</li><li>
Excellent verbal and written communication skills with the ability to interact with internal and external customers.</li></ul>
#LI-CR1
Just as we are committed to creating exceptional value for our Partners For Success&reg; agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest&reg; Companies to Work For in the Nation and one of Business Insurance magazine&rsquo;s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.
Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee&rsquo;s ability to perform their job duties may result in disciplinary action, up to and including termination.</div>

Agency Service Representative / Commercial Customer Service Rater (Commercial P&C)