Director, Office of the CIDO

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Director, Office of the CIDO that can be onsite in our Farmington Hills office. This role will be part time. The ideal candidate will also possess the following skill set.

Summary Statement

Leads the optimization and effectiveness of the IT domain while enhancing the strategy, planning, and delivery of IT services. Oversees key IT areas, including strategic planning, program planning and delivery, communications, training programs, third-party management, and performance metrics. Effectively collaborates, coordinates, and ensures technical alignment across multiple IT programs, releases, and cross-project initiatives. Promotes and delivers transparent communication to IT, business stakeholders, and other partners regarding implementation progress, as well as issues, risks, and technology performance decisions.

Essential Tasks/Major Duties

• Oversee the daily management of CIDO priorities, including strategic planning, program planning and delivery, communications, training programs, third-party management, and performance metrics.
• Lead technology program planning, ensuring clear communication, dependency management, risk mitigation, and issue resolution.
• Facilitate IT leadership team organization to support the planning and execution of technology initiatives, including cross-functional coordination.
• Manage objectives and key results (OKRs) and key performance indicators (KPIs) to track IT success.
• Plan and coordinate technology environments, including production pathways.
• Communicate department and program achievements across the organization.
• Identify opportunities for continuous improvement in team performance and processes while addressing roadblocks that impact initiative execution.
• Establish and maintain work tracking standards within selected tools (Azure DevOps, Jira, Confluence) for program management.
• Attend leadership meetings, document action items, track deadlines, and ensure projects and processes stay on course.
• Proactively anticipate potential issues requiring diplomacy and situational sensitivity, providing solutions and guidance to mitigate challenges.
• Stay informed on industry trends, market conditions, competitor strategies, and emerging technologies relevant to IT operations.

Knowledge, Skills & Abilities

• Bachelor’s degree or equivalent years of experience.
• 10 years of experience in software delivery building strategies and roadmaps.
• 3 years of experience in technology implementation and delivery.
• 3 years of Program management, including expertise in change management practices.
• Certified ScrumMaster (CSM), Certified Scrum Professional (CSP) and Certified Product Owner (CSPO) certification preferred.
• Project Management Professional (PMP)® Certification or equivalent preferred.
• Proficient in Microsoft Office Suite, with a strong focus on collaboration and workflow technologies.
• Highly collaborative, adaptable, and committed to building strong partnerships with teams and individuals.
• Strong problem-solving, risk management, and communication skills with the ability to navigate a highly visible and dynamic environment.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Ability to think strategically with supporting analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent interpersonal skills with the ability to build strong relationships and collaborate across all levels of the organization.
• Proactively identifies challenges or issues, leveraging diverse teams and data sources to diagnose problems and recommend effective solutions.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.