Abrar Admin

Amplex Internet

Job Overview Looking to break out of a routine job and join a team where your skills make an impact? We&rsquo;re looking for a Technical Support Representative to join our growing team! In this role, you&rsquo;ll be the go-to person for customers, providing excellent support and solving real problems every day. If you have strong communication skills, enjoy working with technology, and take pride in helping others, this is a great opportunity for you!Duties<ul><li>Provide first-level technical support to customers via phone, email, and in person, ensuring timely and professional responses</li><li>Troubleshoot and resolve a variety of software and hardware issues, working efficiently to minimize downtime for customers</li><li>Accurately document technical issues, troubleshooting steps, and resolutions for tracking and future reference</li><li>Collaborate with the Call Center, Installation Tech, and NOC teams to escalate complex issues and follow through to ensure full resolution.</li><li>Deliver high-quality service by maintaining a positive attitude, clear communication, and a strong focus on customer satisfaction</li></ul>Experience<ul><li>Proven experience in a help desk or technical support role is preferred.</li><li>Knowledge of computer management and desktop support.</li><li>Familiarity with computers, networks, and streaming services.</li><li>Excellent communication skills with a focus on customer service.</li><li>Ability to work independently as well as part of a team.</li><li>Experience using ticketing systems is a plus.</li></ul>Qualifications<ul><li>High school diploma or equivalent required.</li><li>Background in tech, call center, or customer service is preferred.</li><li>Must have good documentation skills and a willingness to learn!</li><li>Excellent customer service and patience is essential</li><li>Strong communication skills with customers on the phone/good overall phone skills.</li><li>Must be able to pass a drug screen and background check.</li></ul>Schedule &amp; Pay<ul><li>Wednesday&ndash;Sunday | 9:00 a.m.&ndash;5:00 p.m.</li><li>Starting pay: $19/hour, paid bi-weekly.</li><li>Benefits available after successful 90 days of employment.</li><li>This is an in office position with no remote opportunity.</li></ul>Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!*We do not accept phone calls regarding application status*Job Type: Full-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Compensation Package:<ul><li>Bonus opportunities</li><li>Hourly pay</li></ul>Application Question(s):<ul><li>This is a Wednesday-Sunday, 9AM-5PM schedule. Are you willing to work that shift?</li><li>This position is NON remote. Are you comfortable working in an in-office setting?</li></ul>Experience:<ul><li>Technical support: 1 year (Preferred)</li><li>Call center: 1 year (Preferred)</li></ul>Work Location: In person

Technical/Customer Support Representative

Join Amplex Internet and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Amplex Internet

About Company

Technical/Customer Support Representative