Technical/Customer Support Representative

Job Overview
Looking to break out of a routine job and join a team where your skills make an impact? We’re looking for a Technical Support Representative to join our growing team! In this role, you’ll be the go-to person for customers, providing excellent support and solving real problems every day. If you have strong communication skills, enjoy working with technology, and take pride in helping others, this is a great opportunity for you!

Duties

• Provide first-level technical support to customers via phone, email, and in person, ensuring timely and professional responses
• Troubleshoot and resolve a variety of software and hardware issues, working efficiently to minimize downtime for customers
• Accurately document technical issues, troubleshooting steps, and resolutions for tracking and future reference
• Collaborate with the Call Center, Installation Tech, and NOC teams to escalate complex issues and follow through to ensure full resolution.
• Deliver high-quality service by maintaining a positive attitude, clear communication, and a strong focus on customer satisfaction

Experience

• Proven experience in a help desk or technical support role is preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Qualifications

• High school diploma or equivalent required.
• Background in tech, call center, or customer service is preferred.
• Must have good documentation skills and a willingness to learn!
• Excellent customer service and patience is essential
• Strong communication skills with customers on the phone/good overall phone skills.
• Must be able to pass a drug screen and background check.

Schedule & Pay

• Wednesday–Sunday | 9:00 a.m.–5:00 p.m.
• Starting pay: $19/hour, paid bi-weekly.
• Benefits available after successful 90 days of employment.
• This is an in office position with no remote opportunity.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

*We do not accept phone calls regarding application status*

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay

Application Question(s):

• This is a Wednesday-Sunday, 9AM-5PM schedule. Are you willing to work that shift?
• This position is NON remote. Are you comfortable working in an in-office setting?

Experience:

• Technical support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person