Qureos Mentor

Angel of the Winds Casino

<div>Starting Wage: DOE

Company Standards

At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. 

Responsibilities
<ul>
<li>Oversees and implements employee and leadership training company wide.</li>
<li>Responsible for assessing and prioritizing departmental training needs, assisting in contracting with service providers and/or providing training opportunities.</li>
<li>Responsible to design, coordinate and administer comprehensive employee development programs. Maintain awareness of state-of-the-art training material available. Research external training resources and make recommendations for appropriate training - internal or external.</li>
<li>Primary responsibility for the development and implementation of New Employee Orientation program. Analyze content and structure, make suggestions for enhancement, and assign instructors for segments.</li>
<li>Develop appropriate policies and procedures for the organizational development and training function.</li>
<li>Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.</li>
<li>Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives</li>
<li>Oversee department trainers and develop customized training and department specific initiatives utilizing secret shops and survey results in collaboration with Guest Satisfaction.</li>
<li>Learn and embody company culture while ensuring it is embedded in everything, we do to develop team members and leaders.</li>
<li>Build training on short notice related to new process and product roll _outs or changes.</li>
<li>Constantly evaluating ways to improve onboarding, training, and development process.</li>
<li>Measure and evaluate the effectiveness of trainings to ensure they are hitting objectives</li>
<li>Provide guidance to team members and coaches on their personal and professional development</li>
<li>Work with the team to manage training room scheduling property-wide, provide upkeep of training rooms, supplies, cleanliness, and/or report damage, and communicate with IT to install updates to software in computer labs.</li>
<li>Oversees our Learning Management Systems (LMS), suggests new ideas, methods and/or modules.</li>
<li>Work nights, weekends and holidays as required.</li>
<li>Performs other duties as assigned.</li></ul> 
 
Qualifications
<ul>
<li>Exceptional guest service skills required.</li>
<li>At least two years in related experience in training and/or teaching, training and/or facilitation; or an equivalent combination of education and experience. Basic human resources experience and/or education required.</li>
<li>Basic knowledge in training techniques, adult learning and on-line training programs strongly preferred.</li>
<li>Ability to maintain effective working relationships with all levels of the organization and outside business contacts.</li>
<li>Exceptional facilitation and leadership skills with being customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.</li>
<li>Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.</li>
<li>Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.</li>
<li>Advanced skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.</li></ul> 
 
Certificates, licenses, Regulations
<ul>
<li>Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency.</li></ul> 
 
Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. May be asked to do local travel to seminars and/or off-site events. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.</div>

Learning and Development Supervisor (Internal Only)

Join Angel of the Winds Casino and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Angel of the Winds Casino

ABOUT_COMPANY

Learning and Development Supervisor (Internal Only)