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Ann Gish & The Art of Home

Swatch Room LeadPosition SummaryThe Swatch Room Lead is responsible for overseeing all swatch room operations, ensuring timely fulfillment of customer swatch requests, accurate inventory tracking, and seamless coordination of swatch and swatch book ordering. This role plays a critical part in supporting sales and client engagement by delivering exceptional customer service and providing knowledgeable product recommendations. The ideal candidate is passionate about textiles, highly process- and detail-oriented, and forward-thinking in improving systems and workflows.Key ResponsibilitiesSwatch Fulfillment &amp; Customer Support<ul><li>Accurately process and fulfill customer swatch requests in a timely manner</li><li>Provide knowledgeable product suggestions based on client needs, design intent, andapplication</li><li>Serve as a key point of contact for customer inquiries related to samples and product details</li></ul>Inventory Management &amp; Ordering<ul><li>Track and maintain accurate swatch and swatch book inventory levels</li><li>Monitor usage trends and proactively reorder materials to prevent shortages</li><li>Coordinate with vendors to manage swatch and swatch book production and replenishment</li></ul>Order Processing &amp; Quote Creation<ul><li>Create detailed and accurate custom quotes for clients</li><li>Support order processing workflows to ensure smooth transition from quote to purchase Communicate pricing, product specifications, and lead time for all custom pieces</li></ul>Qualifications<ul><li>Associate&rsquo;s degree</li><li>Preferred experience in textiles, sample management, or related industry</li><li>Experience in order processing and/or customer service environments</li><li>Strong understanding of textile materials and applications</li></ul>Skills &amp; Attributes<ul><li>Passion for textiles and design</li><li>Highly process-oriented with strong organizational skills</li><li>Detail-oriented with a commitment to accuracy</li><li>Forward-thinking mindset with the ability to improve systems and anticipate needs</li><li>Excellent communication and customer service skills</li><li>Ability to manage multiple projects at one time</li></ul>Pay: $24.00 - $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Swatch Room Librarian

Join Ann Gish & The Art of Home and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ann Gish & The Art of Home

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Swatch Room Librarian