Qureos Mentor

Apex Services Heating Cooling and Plumbing

ABOUT USApex Services Heating Cooling Plumbing is a leading HVAC company serving the Omaha market. We deliver five-star service and are growing fast. We're hiring a hands-on manager to lead our outbound call center and own day-to-day marketing execution that books quality calls - within budgetRole MissionUse the call center and marketing channels to hit booked - call goals daily. Within the approved marketing budget - using KPOI's to make fast adjustments to maximize high opportunity calls.What You'll DoCall Center Leadership &amp; Customer Experience * Own booking: run an outbound and inbound appointment-setting team that consistently books service calls and fills capacity.* Daily progress updates: ensure customers get same-day status/progress updates on scheduled jobs.Apex Services Heating Cooling Plumbing is a leading HVAC company serving the Omaha market. We deliver five-star service and are growing fast. We&rsquo;re hiring a hands-on manager to lead our outbound call center and own day-to-day marketing execution that books quality calls&mdash;within budget.Role MissionUse the call center and marketing channels to hit booked-call goals daily&mdash;within the approved marketing budget&mdash;using KPIs to make fast adjustments to maximize high opportunity calls.What You&rsquo;ll DoCall Center Leadership &amp; Customer Experience<ul><li>Own booking: run an outbound and inbound appointment-setting team that consistently books service calls and fills capacity.</li><li>Daily progress updates: ensure customers get same-day status/progress updates on scheduled jobs.</li><li>Proactive follow-ups: post-visit and next-day follow-up calls to confirm satisfaction, answer questions, and drive a 5-star experience (reviews, referrals).</li><li>Build/optimize call flows, scripts, and cadences; handle escalations with calm, persuasive communication.</li><li>Staff, schedule, coach; run 1:1s, QA scorecards, and performance reviews.</li></ul>Marketing &amp; Demand Generation<ul><li>Own the weekly/monthly marketing calendar focused on booking revenue-producing calls.</li><li>Allocate spend across channels (e.g., Google Local/Ads, Meta, email/SMS, website, local listings) to maximize booked calls/ROAS within budget.</li><li>Coordinate with vendors/partners (PPC/SEO/social) and align campaigns with capacity and promotions.</li><li>Content creation: produce short posts/videos/graphics for social, keep website promos/pages current (light CMS updates; coordinate larger changes).</li><li>Manage Google Business Profile posts/reviews; support reputation programs that fuel inbound demand.</li></ul>Measurement &amp; Continuous Improvement<ul><li>Track Marketing KPIs (Cost-per-Booked-Call, CAC, ROAS, lead-to-book %, channel mix) and Call-Center KPIs (set rate, booking rate, customer update SLA compliance, follow-up completion rate, show rate, conversion, QA, CSAT/NPS, 5-star review volume).</li><li>Report results daily/weekly and adjust quickly (budgets, campaigns, scripts, schedules) to stay on target.</li><li>Improve processes without disrupting what already works; escalate unfamiliar issues promptly.</li></ul>What Makes You a Great Fit<ul><li>Self-directed, thrives in a fast-paced, goal-driven environment.</li><li>Blends analytical problem-solving with strong people and communication skills.</li><li>Confident decision-maker who&rsquo;s also collaborative and coachable.</li></ul>Qualifications<ul><li>Prefer 2+ years as a Call Center Supervisor/Manager (outbound sales/lead gen/appointments preferred).</li><li>Prefer Experience managing marketing execution and budget (home services or SMB preferred).</li><li>Proven track record improving KPIs; comfortable with dialers/CRMs and marketing tools (Google/Meta, GA4/analytics, email/SMS).</li><li>Strong writing/editing for short-form content (social/web).</li><li>HVAC/home services experience a plus (not required).</li><li>Service Titan experience a plus (not required)</li><li>Nexstar Systems experience a plus (not required)</li></ul>Benefits<ul><li>Competitive salary + performance incentives</li><li>Health, Dental, Vision, Life insurance</li><li>401(k) with company match</li><li>Paid time off &amp; paid holidays</li><li>Paid training</li><li>Growth &amp; advancement opportunities</li></ul>Work LocationOn-site in Omaha, NEJob Type: Full-timePay: $55,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center & Marketing Manager

Join Apex Services Heating Cooling and Plumbing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Apex Services Heating Cooling and Plumbing

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Call Center & Marketing Manager