Qureos Mentor

AppBeam Technology BV

About UsAt FroggyTalk, we are dedicated to helping migrants stay connected with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, making it easier for people to communicate no matter where they are in the world.We are seeking a talented Senior Fullstack Developer (Frontend) to join our team. This role is perfect for someone with a strong background in both frontend and backend development, with a focus on creating seamless and high-performance web and mobile applications. As a key member of our team, you will be responsible for building and maintaining the web and mobile applications, ensuring a smooth, scalable, and secure user experience for our global customer base.As a Fullstack Developer, you&rsquo;ll contribute to both the user-facing frontend and backend systems, work on building new features, improving existing ones, and optimize performance across the entire stack. Your work will directly impact how our customers interact with our services and help us continue growing as a startup.Key Responsibilities:<ul><li>Frontend Development: Build responsive, user-friendly web and mobile apps using PHP (e.g., Larravel) and JavaScript frameworks (e.g., React, Vue.js).</li><li>Backend Development: Implement robust backend systems with technologies like Flutter, PHP , Node.js, Python, integrating with VOIP services (e.g., Asterisk), FreeBPXand billing (e.g., A2Billing).</li><li>API Integration: Develop and maintain RESTful APIs to connect frontend, backend, and third-party services.</li><li>Database Management: Optimize and secure relational and NoSQL databases.</li><li>Testing: Create automated tests to ensure high-quality, reliable code.</li><li>Performance &amp; Scalability: Identify and resolve performance issues, ensuring scalability and reliability.</li><li>Security Best Practices: Implement secure coding practices to protect data.</li><li>Collaboration: Work closely with cross-functional teams to enhance user experience and feature development.</li><li>Continuous Improvement: Stay updated on emerging technologies and improve development processes.</li><li>Maintenance &amp; Troubleshooting: Monitor and resolve performance issues to maintain system reliability.</li><li>Scalability &amp; Infrastructure: Assist with infrastructure scaling to meet growing demand.</li><li>Documentation: Maintain clear documentation for code and processes to facilitate team collaboration.</li></ul>Requirements:<ul><li>5+ years of experience in Fullstack Development or similar roles.</li><li>Proficiency in frontend technologies such as HTML5, CSS3, PHP (Larravel), and Javascript ( React, Angular, or Vue.js).</li><li>Experience with backend technologies such as Flutter, Node.js, Python, Java, or PHP, etc.</li><li>Solid understanding of databases (SQL and NoSQL) and tools.</li><li>Familiarity with cloud services (AWS, Azure, Google Cloud) and containerization tools (Docker, Kubernetes, etc.).</li><li>Familiarity with Linux systems (preferably Ubuntu).</li><li>Strong experience with version control (Git) and CI/CD pipelines.</li><li>Understanding of Asterisk, FreePBX, a2biling and other related VOIP technologies and telephony systems is a plus.</li><li>Ability to solve complex technical problems and work independently in a remote team environment.</li><li>Strong communication skills and a collaborative mindset</li></ul>What We Offer<ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-timePay: E&pound;25,000.00 - E&pound;30,000.00 per month

Fullstack Developer (Frontend)

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support<ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in Arabic, French and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management<ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization<ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements<ul><li>Arabic speaker with a strong command of English (oral and written). Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace. Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self-motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer<ul><li>A collaborative and supportive team environment. 100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives. Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (French & Arabic)

Join AppBeam Technology BV and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AppBeam Technology BV

ABOUT_COMPANY

Fullstack Developer (Frontend)

Customer Service Advisor (French & Arabic)