Urwah Admin

AppedologyPK Recruitment

Position: Team Lead &ndash; UI/UX DesignLocation: Karachi Job Type: Full-Time - Onsite (Evening Shift) Experience Level: 5&ndash;7 Years (including 2+ years in leadership) Education: Bachelor&rsquo;s degree in Design, HCI, Fine Arts, or related field (Master&rsquo;s preferred) Salary: PKR 140,000 &ndash; 150,000Job SummaryAppedology is looking for a highly skilled and visionary Team Lead &ndash; UI/UX Design to guide our design team in crafting seamless, user-centered digital experiences. This leadership role blends creativity with strategy, requiring expertise in UI/UX design and the ability to mentor designers, collaborate with cross-functional teams, and deliver high quality, impactful products.Key Responsibilities<ul><li>Lead, mentor and inspire a team of UI/UX designers to foster creativity and professional growth.</li><li>Define and implement design standards, guidelines, and best practices across digital platforms.</li><li>Collaborate with product managers, developers, and stakeholders to align business goals with user needs.</li><li>Conduct and oversee user research, usability testing, and feedback sessions to inform design decisions.</li><li>Translate complex concepts into intuitive interfaces and engaging user journeys.</li><li>Review and provide constructive feedback on team deliverables to ensure world-class quality.</li><li>Stay updated with design trends and emerging technologies to drive innovation.</li><li>Manage project timelines, allocate resources, and ensure timely delivery of assets.</li><li>Advocate for user-centric design thinking across the organization.</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Design, HCI, Fine Arts, or related field (Master&rsquo;s preferred).</li><li>6+ years of UI/UX design experience, with at least 2 years in a leadership role.</li><li>Strong portfolio showcasing impactful user-centered design projects.</li><li>Expertise in tools like Figma, Adobe XD, InVision, Sketch.</li><li>Deep understanding of UX research, usability testing, and accessibility standards.</li><li>Excellent visual design skills (typography, color, layout).</li><li>Proven leadership, communication, and stakeholder management ability.</li><li>Strong balance of creativity, strategy, and execution.</li></ul>Preferred Skills<ul><li>Experience in Agile/Scrum environments.</li><li>Knowledge of HTML, CSS, JavaScript basics.</li><li>Familiarity with design systems and component libraries.</li><li>Strong problem-solving and decision-making skills.</li></ul>What We Offer<ul><li>5 Working Days (Monday&ndash;Friday)</li><li>Medical Insurance &amp; Provident Fund</li><li>Free Pick and Drop Service</li><li>Professional growth opportunities in a collaborative, creative environment</li></ul>Job Type: Full-timePay: Rs140,000.00 - Rs150,000.00 per monthWork Location: In person

Team Lead UI/UX Design

Job SummaryAppedology is seeking a results driven International Sales Specialist to expand our global client base and strengthen relationships in the international market, particularly the US healthcare and technology sectors. This role requires excellent communication skills, a consultative sales approach, and the ability to close deals in a competitive environment.Key Responsibilities<ul><li>Conduct outbound calls to engage international prospects and introduce Appedology&rsquo;s services.</li><li>Deliver impactful sales presentations highlighting product features and tailored solutions.</li><li>Negotiate terms, close deals, and ensure client satisfaction.</li><li>Maintain client records and sales activities in the CRM system.</li><li>Monitor and achieve individual sales targets while reporting progress to management.</li><li>Conduct market and competitor analysis to refine sales strategies.</li><li>Nurture long-term relationships through client retention, upselling, and cross-selling.</li></ul>Requirements<ul><li>1+ year of international sales experience (US healthcare market experience preferred).</li><li>Exceptional English communication skills (written &amp; verbal).</li><li>Strong persuasion, negotiation, and client relationship management abilities.</li><li>Proficiency in CRM tools and MS Office.</li><li>O/A Levels required; Bachelor&rsquo;s in Business, Marketing, or related field preferred.</li><li>Self-motivated, target-oriented, and proactive mindset.</li></ul>What We Offer<ul><li>5 Working Days (Monday&ndash;Friday) &ndash; Night Shift</li><li>Market Competitive Salary + Uncapped Incentives</li><li>Medical Insurance &amp; Provident Fund</li><li>Free Pick &amp; Drop Service</li><li>Career growth opportunities in international B2B sales</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

International Sales Specialist

Operations Manager (BPO Domain)Location: DHA Phase 5, Tauheed Commercial Area, Karachi &ndash; Pakistan Timings: 8:00 PM &ndash; 5:00 AM (Monday &ndash; Friday) Job Type: Full-time, OnsiteAbout the RoleAppedology Pvt. Ltd. is seeking a highly motivated and experienced Operations Manager (BPO domain) to lead our team and drive success. The ideal candidate will have strong expertise in team management, process improvement, and client relations, while ensuring operational excellence across all functions.Key Responsibilities<ul><li>Monitor KPIs and ensure business targets are consistently met.</li><li>Manage daily operations and provide leadership to the BPO team.</li><li>Drive process improvement initiatives to enhance efficiency.</li><li>Build and maintain strong client relationships.</li><li>Handle conflict resolution effectively and ensure compliance with quality standards.</li><li>Foster a positive team culture and support employee development.</li></ul>Requirements<ul><li>Proven experience in Operations Management within the BPO sector.</li><li>Strong leadership, decision-making, and analytical skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Ability to work onsite during night shifts.</li></ul>Benefits (Upon Confirmation)&#9989; Health Insurance &#9989; Complimentary Pick &amp; Drop (P&amp;D) &#9989; Provident Fund (PF) &#9989; EOBI &#9989; Standard Paid LeavesHow to ApplyInterested candidates can send their resumes to rashid.ali@appedology.com Please mention &ldquo;Operations Manager &ndash; BPO Domain&rdquo; in the subject line.Job Type: Full-timePay: Rs170,000.00 - Rs180,000.00 per monthWork Location: In person

Operations Manager for BPO domain

Job SummaryWe are hiring an International CSR with strong English communication skills and prior healthcare or medical billing customer service experience. This role involves supporting international clients, assisting with billing-related queries, maintaining accurate records, and ensuring smooth communication between clients and internal teams. The ideal candidate will be detail-oriented, organized, and confident handling healthcare-related customer interactions.Key ResponsibilitiesCustomer Support (Healthcare)<ul><li>Handle inbound and outbound calls with international healthcare/medical billing clients.</li><li>Assist clients with billing-related inquiries, claim status, and service updates.</li><li>Manage follow-ups via phone and email for pending claims or documentation.</li><li>Maintain detailed call logs and update CRM systems.</li></ul>Back-Office &amp; Billing Support<ul><li>Prepare and verify invoices, payment records, and claim-related documentation.</li><li>Perform accurate data entry of billing information into internal systems.</li><li>Prepare reports, presentations, and assist management with administrative tasks.</li></ul>Cross-Functional Coordination<ul><li>Collaborate with the medical billing team to resolve client issues quickly.</li><li>Support operational projects and ensure compliance with internal processes.</li><li>Provide administrative support to ensure smooth day-to-day workflow.</li></ul>Requirements &amp; Qualifications<ul><li>Mandatory: Previous experience as a CSR or in customer service within healthcare/medical billing campaigns.</li><li>Strong English communication skills (spoken &amp; written).</li><li>Bachelor&rsquo;s degree preferred.</li><li>Familiarity with EOB, CPT codes, HIPAA compliance is a strong plus.</li><li>Experience with MS Office (Excel, Word, Outlook) and CRM tools.</li><li>Strong problem-solving, organizational, and multitasking abilities.</li></ul>Preferred Skills<ul><li>Knowledge of US healthcare processes &amp; insurance terminology.</li><li>Prior work in an international BPO / call center serving healthcare clients.</li><li>Ability to handle sensitive data with confidentiality and professionalism.</li></ul>What We Offer<ul><li>5 working days (Monday&ndash;Friday).</li><li>Medical insurance.</li><li>Provident fund.</li><li>Free pick &amp; drop service.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you previously worked as a Customer Support Representative in healthcare/medical billing campaigns, serving international clients?</li></ul>Work Location: In person

International Customer Support Representative (Healthcare/ Medical Billing)

Position: SEO ExecutiveLocation: Karachi Job Type: Full-Time Shift: Flexible Experience Level: 1 &ndash; 2 Years Salary: PKR 60,000 &ndash; 75,000/monthJob SummaryWe are seeking a detail-oriented and results-driven SEO Executive with experience in the healthcare industry, particularly medical billing services, who can also support administrative and virtual assistant tasks. The ideal candidate will manage our SEO strategies, enhance online visibility, and assist with operational tasks to ensure smooth workflows and exceptional client communication.Key ResponsibilitiesSEO &amp; Digital Marketing<ul><li>Develop and implement effective SEO strategies tailored for healthcare and medical billing services.</li><li>Perform keyword research, competitor analysis, and identify SEO opportunities.</li><li>Optimize website content, landing pages, and blog posts for target keywords.</li><li>Conduct regular on-page and off-page SEO optimization.</li><li>Build high-quality backlinks through ethical link-building strategies.</li><li>Monitor, analyze, and report on SEO performance using tools like Google Analytics, Search Console, SEMrush, or Ahrefs.</li><li>Collaborate with content writers to ensure healthcare-related content aligns with SEO goals and compliance guidelines (HIPAA awareness is a plus).</li></ul>Virtual Assistant &amp; Administrative Support<ul><li>Manage calendars, schedule meetings, and coordinate appointments for management.</li><li>Handle emails, client inquiries, and follow-up communications.</li><li>Prepare and maintain reports, presentations, and project documentation.</li><li>Assist with data entry, maintaining client records, and updating CRM systems.</li><li>Support the medical billing team with documentation tracking, payment follow-ups, and status updates.</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience as an SEO Executive or similar role, preferably in healthcare or medical billing.</li><li>Strong understanding of SEO tools and digital marketing trends.</li><li>Familiarity with healthcare-related compliance and terminology (HIPAA knowledge preferred).</li><li>Experience with WordPress, basic HTML/CSS, and Google Workspace/Microsoft Office.</li><li>Excellent written and verbal communication skills in English.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li><li>Experience as a Virtual Assistant or in administrative roles is a plus.</li></ul>Preferred Skills<ul><li>Knowledge of medical billing processes and US healthcare terminology.</li><li>Understanding of local SEO for healthcare providers.</li><li>Social media management experience for healthcare brands.</li><li>Basic graphic design skills (Canva, Photoshop) for marketing materials.</li></ul>What We Offer<ul><li>5 Working Days (Monday&ndash;Friday)</li><li>Medical Insurance</li><li>Provident Fund</li><li>Free Pick &amp; Drop Service</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

SEO Executive