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Arc IT Recruitment

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom.This is more than a typical support role. You'll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce.Key Responsibilities:<ul><li>Provide deskside and remote technical support across Windows, Office 365, and network systems</li><li>Troubleshoot and resolve complex hardware and software issues efficiently</li><li>Deliver high-quality, customer-focused support to end users, including senior stakeholders</li><li>Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom</li><li>Administer and maintain Active Directory, Exchange, and endpoint security tools</li><li>Configure and deploy HP and Lenovo laptops, desktops, and peripherals</li><li>Contribute to IT projects including upgrades, migrations, and new technology rollouts</li><li>Collaborate with regional and global IT teams to ensure consistent service standards</li><li>Conduct proactive floor walks to build relationships and identify potential issues early</li></ul>Key Requirements:<ul><li>Proven experience in a deskside or technical support role within professional or financial services</li><li>Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange</li><li>Experience with support tools such as ServiceNow, SCCM, or similar platforms</li><li>Excellent communication skills with the ability to support senior users effectively</li><li>Awareness of information security best practices</li><li>Confident troubleshooting a range of hardware, network, and application issues</li><li>Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage</li><li>Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence.</li></ul>Why Apply?<ul><li>Be part of a global organisation where technology drives every strategic decision</li><li>Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment</li><li>Work alongside experienced IT professionals who value ownership and continuous improvement</li><li>Join a culture that rewards accountability, initiative, and exceptional service</li><li>Opportunities to contribute to international projects and develop your technical expertise</li></ul>For a full consultation, send your CV to ARC IT Recruitment today.

Deskside Support Engineer

AV Technician is sought by a prestigious global financial services organisation. This role offers the opportunity to work in a high-performance environment where technology excellence supports every client interaction, board meeting, and global broadcast.You'll be part of a professional IT Services team delivering seamless audio-visual experiences for senior stakeholders and clients. This is a hands-on, front-of-house role that requires technical expertise, composure under pressure, and a commitment to first-class service delivery.Key Responsibilities:• Set up, operate, and support AV and conferencing systems for meetings, events, and presentations• Deliver live, white-glove technical support during executive and client sessions• Ensure all AV spaces and systems are maintained, tested, and fully operational daily• Support hybrid and in-person meetings across platforms including Zoom and Microsoft Teams• Troubleshoot and maintain AV hardware such as displays, microphones, DSPs, and control systems (Crestron, Extron, Polycom, Q-SYS)• Collaborate with IT, Facilities, and Events teams to plan and deliver corporate events• Assist with AV installations, upgrades, and integrations in partnership with engineering teams and vendors• Maintain accurate AV documentation including room layouts, equipment inventories, and system diagrams• Provide user guidance and training on AV systems and conferencing technologies• Offer flexible support for early morning, evening, or offsite events as requiredKey Requirements:• 1-3 years' experience in a corporate AV or technical operations environment• Solid understanding of AV hardware, connectivity, and control systems• Confident supporting video conferencing platforms such as Zoom and Microsoft Teams• Proven ability to diagnose and resolve live AV issues efficiently and professionally• Excellent communication and interpersonal skills with a client-focused approach• Familiarity with AV cabling standards (HDMI, USB-C, Cat6) and signal flow principles• Organised, proactive, and able to manage multiple tasks in a fast-paced environment• Flexibility to support business-critical events outside standard hours• AVIXA CTS certification (or working towards) is advantageousWhy Apply?• Work at the heart of a global organisation where your technical expertise directly supports key business communications• Gain exposure to enterprise-grade AV and conferencing systems in a professional, high-trust environment• Be part of a collaborative IT team that values precision, accountability, and service excellence• Contribute to high-profile corporate events and global broadcasts• Opportunities for technical development and progression within a world-class financial institutionFor a full consultation, send your CV to ARC IT Recruitment today.

AV Technician

Join Arc IT Recruitment and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Arc IT Recruitment

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Deskside Support Engineer

AV Technician