Qureos Mentor

ARDEN HEALTH CARE PVT LTD

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTIONMALE CANDIDATES ARE REQUIRED4W DRIVING MANDATORYFRESHERS CAN ALSO APPLYROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATORA Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:1. Patient Advocacy &amp; Support<ul><li>Serve as the main point of contact for patients and their families.</li><li>Address patient concerns, complaints, and feedback in a timely and empathetic manner.</li><li>Ensure patient rights and confidentiality are upheld.</li><li>Educate patients about their healthcare journey, including treatment plans and follow-ups.</li></ul>2. Communication &amp; Coordination<ul><li>Facilitate communication between patients, physicians, nurses, and administrative staff.</li><li>Assist in scheduling appointments, tests, and follow-up visits.</li><li>Provide clear explanations of Company policies, procedures, and services.</li><li>Maintain accurate patient records and update relevant departments.</li></ul>3. Customer Service &amp; Experience Enhancement&middot; Monitor and improve patient satisfaction by collecting feedback and implementing improvements.<ul><li>Develop strategies to enhance patient experience and comfort.</li><li>Work with management to implement patient-centred care initiatives.</li></ul>4. Conflict Resolution &amp; Problem-Solving<ul><li>Handle patient complaints and grievances professionally.</li><li>Mediate conflicts between patients and healthcare providers.</li><li>Work towards quick and effective resolution of patient concerns.</li><li>Report and escalate unresolved issues to higher management.</li></ul>5. Administrative Support<ul><li>Assist with patient registration, documentation, and consent forms.</li><li>Coordinate with billing departments to clarify patient queries.</li><li>Ensure compliance with healthcare regulations and company policies.</li><li>Prepare reports on patient satisfaction and issue resolution trends.</li></ul>6. Training &amp; Process Improvement<ul><li>Educate staff on patient relations best practices.</li><li>Identify areas for improvement in patient care and service delivery.</li><li>Participate in quality improvement initiatives.</li></ul>7. Room Arrangements ResponsibilitiesRoom Assignment &amp; Coordination<ul><li>Allocate rooms based on patient needs, availability, and medical requirements.</li><li>Coordinate with nursing teams for room readiness.</li><li>Ensure smooth admission and discharge processes.</li></ul>Room Setup &amp; Maintenance<ul><li>Ensure rooms are clean, well-equipped, and prepared before patient arrival.</li></ul>Arrange for special requests, such as VIP rooms or additional patient needs.Inventory &amp; Supplies Management<ul><li>Ensure patient rooms are stocked with essential medical and non-medical supplies.</li><li>Coordinate with the procurement team for timely replenishment.</li><li>Maintain a record of room supplies and usage, Inventory check list/ inventory allocation &amp; deallocation reports.</li></ul>Compliance &amp; Safety<ul><li>Ensure all patient rooms meet safety and hygiene standards.</li><li>Monitor infection control measures and report any issues.</li><li>Ensure adherence to policies for room allocation and occupancy.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;13,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you trained or experienced in (four-wheeler) driving ?</li></ul>Work Location: In person

PATIENT RELATION COORDINATOR

<ul><li>QUALIFICATION : BSC NURSING / GNM</li><li>MALE CANDIDATES ARE REQUIRED</li><li>EXPERIENCE - MINIMUM 5 YEARS REQUIRED</li><li>LOCATION - AMBALLUR- THRISSUR</li><li>ACCOMODATION PROVIDED</li></ul>Duties &amp; Responsibilities OF DNM :1. Clinical Leadership &amp; Patient Care Oversighto Ensure high standards of nursing and patient care are maintained at all times.o Conduct regular clinical rounds to monitor care delivery and patient well-being.o Assess patient needs; collaborate with multidisciplinary team in formulating, reviewing, and updating care plans and risk assessments.o Oversee medication management &mdash; ordering, storage, administration, documentation.2. Staff Management &amp; Supervisiono Supervise nursing and care staff: mentors, performance appraisals, coaching, and development.o Assist in recruitment, induction, training, and professional schedule of nursing staff.o Allocate staff / organize the duty roster; ensure proper staffing levels and skill mix.o Handle disciplinary issues, grievances, and conflict resolution within the nursing staff.3. Quality Assurance &amp; Complianceo Ensure compliance with health / safety, infection control, regulatory standards, and internal policies.o Participate in / lead audits (clinical, documentation, patient safety) and ensure corrective actions.o Monitor complaints &amp; compliments; ensure proper documentation and follow-up.4. Operational &amp; Administrative Dutieso Maintain accurate, complete, and up-to-date records for all nursing activities.o Participate in budget management: control of supplies / equipment, cost management in nursing operations.o Help design or revise policies, procedures, guidelines for nursing practice.5. Training, Development &amp; Continuous Educationo Identify learning and skill gaps among nursing staff; plan and ensure attendance to CNEs or equivalent training.o Mentor junior staff; support their professional growth.o Ensure nursing staff maintain required certifications / registration and follow current best practices.6. Communication &amp; Team Coordinationo Serve as a communication bridge between Nursing Manager, staff, other departments, and external caregivers/health professionals.o Keep staff informed about changes in practice, policies, procedures, and goals.o Facilitate teamwork; foster positive working environment.7. Safety, Risk Management &amp; Patient Advocacyo Promote patient safety; identify risks and ensure adherence to safety protocols.o Investigate and report incidents / near misses; ensure root cause analysis &amp; corrective action.o Represent patients&rsquo; rights: privacy, dignity, and patient-centred care.8. Monitoring &amp; Reportingo Monitor performance metrics: patient outcomes, staff performance, compliance indicators.o Report to Home Care Operations Manager.o Track and ensure meeting of targets related to complaints, quality, clinical standards.9. Innovation &amp; Improvemento Suggest and help to implement process improvements in nursing operations.o Support new projects (e.g. badging/grading, quality initiatives) that improve clinical care or staff satisfaction.Job Type: PermanentPay: ₹30,000.00 - ₹33,000.00 per monthAbility to commute/relocate:<ul><li>Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you hold a valid B.Sc. Nursing or GNM qualification?</li></ul>Work Location: In person

DEPUTY NURSING MANAGER

Join ARDEN HEALTH CARE PVT LTD and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ARDEN HEALTH CARE PVT LTD

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PATIENT RELATION COORDINATOR

DEPUTY NURSING MANAGER