Patient Relations Coordinator

QUALIFICATION : ANY DEGREE/HOSPITAL ADMINISTRATION

MALE CANDIDATES REQUIRED

2W/4WDRIVING MANADATORY

FRESHERS CAN ALSO APPLY

SALARY 13000/- TO 15000/-

LOCATION - Medical College, College, P. O, Chalakkuzhi, Thiruvananthapuram, Kerala 695011

DUTIES :

A Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and the Company. Their key roles and responsibilities include:

1. Patient Advocacy & Support

Serve as the main point of contact for patients and their families.

Address patient concerns, complaints, and feedback in a timely and empathetic manner.

Ensure patient rights and confidentiality are upheld.

Educate patients about their healthcare journey, including treatment plans and follow-ups.

2. Communication & Coordination

Facilitate communication between patients, physicians, nurses, and administrative staff.

Assist in scheduling appointments, tests, and follow-up visits.

Provide clear explanations of Company policies, procedures, and services.

Maintain accurate patient records and update relevant departments.

3. Customer Service & Experience Enhancement

Monitor and improve patient satisfaction by collecting feedback and implementing improvements.

Develop strategies to enhance patient experience and comfort.

Work with management to implement patient-centred care initiatives.

4. Conflict Resolution & Problem-Solving

Handle patient complaints and grievances professionally.

Mediate conflicts between patients and healthcare providers.

Work towards quick and effective resolution of patient concerns.

Report and escalate unresolved issues to higher management.

5. Administrative Support

Assist with patient registration, documentation, and consent forms.

Coordinate with billing departments to clarify patient queries.

Ensure compliance with healthcare regulations and company policies.

Prepare reports on patient satisfaction and issue resolution trends.

6. Training & Process Improvement

Educate staff on patient relations best practices.

Identify areas for improvement in patient care and service delivery.

Participate in quality improvement initiatives.

7. Room Arrangements Responsibilities

Room Assignment & Coordination

Allocate rooms based on patient needs, availability, and medical requirements.

Coordinate with nursing teams for room readiness.

Ensure smooth admission and discharge processes.

Room Setup & Maintenance

Ensure rooms are clean, well-equipped, and prepared before patient arrival.

Arrange for special requests, such as VIP rooms or additional patient needs.

Inventory & Supplies Management

Ensure patient rooms are stocked with essential medical and non-medical supplies.

Coordinate with the procurement team for timely replenishment.

Maintain a record of room supplies and usage, inventory checklists, and allocation/deallocation reports.

Compliance & Safety

Ensure all patient rooms meet safety and hygiene standards.

Monitor infection control measures and report any issues.

Ensure adherence to policies for room allocation and occupancy.

Job Types: Full-time, Fresher

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

License/Certification:

• 4 wheeler license (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: On the road