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Argus embedded systems

Location: [Hyderabad / Onsite] Experience: 1&ndash;4 Years Industry: Electronic Manufacturing Services (EMS / PCBA / Product Manufacturing)Job SummaryThe Customer Support Executive will act as the primary point of contact between customers and internal manufacturing teams, ensuring smooth communication, order tracking, issue resolution, and high customer satisfaction across electronic manufacturing projects.Key Responsibilities<ul><li>Serve as the main customer interface for order status, delivery schedules, and technical queries</li><li>Coordinate with production, planning, quality, and logistics teams to meet customer requirements</li><li>Track customer orders, forecasts, and change requests (BOM, ECN, quantity, timelines)</li><li>Handle customer complaints, RMA cases, and corrective action follow-ups (CAPA)</li><li>Share regular updates on production progress, dispatch, and delays (if any)</li><li>Support quotation follow-ups, documentation, and compliance requirements</li><li>Maintain customer records, communication logs, and MIS reports</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma / Bachelor&rsquo;s degree in Electronics, ECE, EEE, or related field</li><li>Understanding of PCBA, EMS processes, BOMs, and manufacturing workflows</li><li>Strong communication skills (email, calls, coordination)</li><li>Ability to work with ERP/MRP systems and Excel</li><li>Customer-focused mindset with problem-solving skills</li></ul>Preferred Experience<ul><li>Experience working in electronics manufacturing, SMT/PCBA, or OEM/ODM environments</li><li>Familiarity with quality standards (ISO, IPC) is an added advantage</li></ul>Key Competencies<ul><li>Customer handling &amp; relationship management</li><li>Cross-functional coordination</li><li>Attention to detail and follow-through</li><li>Time management and multitasking</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹25,000.00 per monthWork Location: In person

Customer Support Executive – Electronic Manufacturing

Join Argus embedded systems and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Argus embedded systems

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Customer Support Executive – Electronic Manufacturing