Abrar Admin

ariika

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 ariika is looking for a proactive and highly organized
 
 Sales Operations Coordinator
 
 to bridge the gap between our sales team, our warehouse, and our customers. You will be ensuring that quotations are accurate, clients are kept in the loop, and every product leaves our facility meeting our high-quality standards.
 
 
 
 Key Responsibilities
 
 
 
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 Sales Support: Coordinate daily operations by scheduling client appointments and managing meeting calendars for the sales team.
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 Documentation: Maintain and update tracking sheets and CRM records with 100% accuracy.
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 Client Relations: Prepare professional quotations and proactively follow up on client inquiries and order statuses to ensure a seamless customer journey.
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 Quality Assurance: Conduct physical quality checks on items in storage before they are dispatched for delivery to ensure brand standards.
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 Cross-Functional Coordination: Liaise between the sales, warehouse, and delivery departments to resolve any issues and ensure timely fulfillment.
 
 
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 Requirements &amp; Qualifications
 
 
 
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 Experience: 0&ndash;3 years in a sales support, coordination, or administrative role.
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 Language: Strong written and verbal communication skills in English.
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 Organizational Skills: Exceptional attention to detail and the ability to manage multiple priorities simultaneously.
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 Soft Skills: A proactive "get-it-done" attitude, punctuality, and the ability to work effectively within a fast-paced team.
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 Reliability: Strong time-management skills with a focus on meeting deadlines.
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Sales Operations Coordinator

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 Job Description
 
 
 
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 Answer inbound calls from customers reporting order issues
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 Understand complaints and guide customers on submitting evidence (photos/videos)
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 Accurately log all cases on the CRM system
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 Handle complaints professionally and de-escalate difficult situations
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 Clearly explain return, replacement, and warranty policies
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 Provide updates on claim status when needed
 
 
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 Qualifications
 
 
 
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 0&ndash;2 years of call center experience (complaints/handling issues is a must)
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 Furniture industry experience is preferred
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 Strong communication skills in Arabic (English is a plus)
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 Good typing speed and CRM usage
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 High patience and ability to handle difficult customers
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 Minimum high school diploma (Bachelor&rsquo;s preferred)
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Call Center Agent (After Sales – Furniture)

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 Job Description
 
 
 
 We are looking for a detail-oriented Back Office Agent to manage customer claims and ensure smooth coordination across internal teams. This role is critical in maintaining service quality and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
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 Claims Processing &amp; Validation: Review claims escalated by the Call Center, verify supporting evidence (photos/videos), check warranty status, and identify root causes.
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 Operational Coordination: Act as the main point of contact between departments: Warehouse (check replacement availability), Logistics (arrange deliveries/pickups), Technical/Repair Team (schedule inspections and validate reports)
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 Resolution Decision-Making: Apply company policies to determine claim outcomes (replacement, repair, or rejection).
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 Case Tracking: Manage and update all cases on CRM systems, ensuring adherence to SLAs.
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 Root Cause Reporting: Analyze recurring issues and prepare weekly reports for Quality and Procurement teams.
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 Resolution Closure: Finalize all documentation for replacements/refunds and ensure customer satisfaction.
 
 
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 Qualifications
 
 
 
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 Experience: 1&ndash;3 years in Back Office Operations, Claims Management, or Logistics
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 Industry Requirement: Must have experience in the furniture industry
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 Education: Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field is preferred
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 Technical Skills:
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 Advanced Excel (Pivot Tables, VLOOKUP, tracking sheets)
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 Experience using CRM systems
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 Key Competencies:
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 Strong analytical skills and attention to detail
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 Process-oriented mindset with ability to follow SOPs
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 Effective coordination and communication across departments
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 Ability to handle multiple cases and meet deadlines
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Back Office Agent (Furniture Industry)

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 Role Overview
 
 
 
 We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika&rsquo;s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.
 
 
 
 Key Responsibilities
 
 
 
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 Handle customer inquiries through calls and ensure prompt, professional responses
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 Address customer complaints and provide effective, timely resolutions
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 Follow up on pending cases to ensure closure and customer satisfaction
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 Provide accurate information regarding products, orders, and company policies
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 Maintain a positive brand image through every customer interaction
 
 
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 Qualifications
 
 
 
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 Strong communication and interpersonal skills
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 Excellent problem-solving abilities with a customer-first mindset
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 Ability to handle difficult situations professionally and calmly
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 Strong multitasking skills and ability to work under pressure
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 Previous experience in customer service or call center roles is a plus
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Customer Service Representative

Join ariika and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ariika

About Company

Sales Operations Coordinator

Call Center Agent (After Sales – Furniture)

Back Office Agent (Furniture Industry)

Customer Service Representative