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ARME Consulting

Job Title: Customer Support Executive Location: Mumbai ( thane west) Experience: 0 &ndash;3 years Salary: Competitive, with performance-based incentives Employment Type: Full-timeJob SummaryWe are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers&mdash;resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. If you&rsquo;re passionate about helping people, solving problems, and making a positive impact, we&rsquo;d love to hear from you.Key Responsibilities<ul><li>Respond promptly and professionally to customer queries via phone, email, chat, and social media.</li><li>Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.</li><li>Maintain accurate records of customer interactions, conversations, and transactions using CRM software.</li><li>Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.</li><li>Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.</li><li>Assist in improving customer support processes and share customer feedback with the relevant teams.</li></ul>Required Skills &amp; Qualifications<ul><li>Fresher &ndash; 3 years of experience in a customer service or support role</li><li>Excellent verbal and written communication skills in English</li><li>Strong problem-solving skills and a calm, customer-first approach&mdash;even in high-pressure situations.</li></ul>Shift timings: rotational (morning shift for girls)Salary structure: 15 k to 25 kJob Types: Permanent, FresherPay: ₹15,000.00 - ₹25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Service Representative

Join ARME Consulting and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ARME Consulting

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Customer Service Representative