Customer Service Representative

Job Title: Customer Support Executive
Location: Mumbai ( thane west)
Experience: 0 –3 years
Salary: Competitive, with performance-based incentives
Employment Type: Full-time

Job Summary

We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to join our growing team. In this role, you will be the first point of contact for our customers—resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels. If you’re passionate about helping people, solving problems, and making a positive impact, we’d love to hear from you.

Key Responsibilities

• Respond promptly and professionally to customer queries via phone, email, chat, and social media.
• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
• Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
• Assist in improving customer support processes and share customer feedback with the relevant teams.

Required Skills & Qualifications

• Fresher – 3 years of experience in a customer service or support role
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and a calm, customer-first approach—even in high-pressure situations.

Shift timings: rotational (morning shift for girls)

Salary structure: 15 k to 25 k

Job Types: Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person