Qureos Mentor

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
We are looking for a Senior Operations Analyst to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM. But enough about us; let’s talk about you.
 You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work, and are always looking for ways to streamline processes and cut out waste.
 
The Team: The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.
 
Job Responsibilities
 
Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM
 
Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services
 
Responsible to maintain important logs and documentation regarding the details of the tasks performed
 
Typical Qualifications
 
Bachelor’s degree or equivalent
 
3-4 years’ experience in fast paced environment
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Senior Operations Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Senior Implementation Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. This network supports the transmission of various healthcare documents including lab results, imaging results, patient demographics, charges, appointments and prescriptions between athena and a Trading Partner. The Implementation Senior Analyst manages a large queue of projects for new Imports and existing table spaces build out and proactively identifies workflow deficiencies. Additionally, the Senior Analyst will maintain relationships with vendors and work Production Support tasks as assigned.
 
Responsibilities may include, but are not limited to: 
<ul>
<li>Project management and Imports, including collector and clinical data;</li>
<li>Serves as a subject matter expert and assists the team with their questions. Should act as the go-to person for all process related issues.</li>
<li>Communicating with clients, vendors and internal athena stakeholders to convey Import status and timelines;</li>
<li>Managing a high volume of projects and tasks with competing priorities;</li>
<li>Developing a comprehensive understanding of athenahealth’s healthcare transactions and how relationships between teams and their workflows influence complex problem solving.</li>
<li>Identifying operational inefficiencies and process breakdowns; contributing to the design of solutions to address the same.</li>
<li>Collaborating with cross-functional teams to develop novel solutions to operations problems.</li>
<li>Extracting, synthesizing, and analysing data.</li>
<li>Diagnosing, analysing and resolving issues related to electronic data interchange including but not limited to live lab, imaging, demographic and clinical document interfaces and electronic prescription routing.</li>
<li>Other duties as assigned by the Imports Operations Manager and PM Operations Manager necessary to help optimize and expand Imports operations.</li>
<li>Supporting the training and mentoring of new hires.</li>
<li>Analyses thoroughly and proposes effective solutions for Imports projects and problems.</li>
<li>Troubleshoots and resolves technical challenges and problems and escalates if necessary. Proposes solutions when problems or issues arise in a project or incident.</li>
</ul>
Requirements: 
<ul>
<li>Graduate in engineering, science, or commerce stream.</li>
<li>Fluency and comfort with both spoken and written English.</li>
<li>Willingness to work for any shift including IST night shifts.</li>
<li>Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US.</li>
<li>Excellent customer service skills and professionalism to effectively manage communication with external parties including US conversion vendors.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Demonstrated experience identifying and addressing workflow inefficiencies and breakdowns.</li>
<li>Talent for managing problems through entire lifecycle from identification through resolution.</li>
<li>Ability to operate independently to execute goals, seeking assistance when needed.</li>
<li>Proven ability to meet deadlines in a fast-paced environment.</li>
<li>Mastery of MS Office and the ability and desire to advance one’s technical skill set.</li>
<li>Personal and professional self-induced drive to succeed.</li>
<li>Passion for both teaching and learning skills among colleagues.</li>
<li>Creative and inquisitive demeanour.</li>
<li>Flexibility to adapt to change in a rapidly expanding company.</li>
<li>Enthusiasm for working in a collaborative, team setting.</li>
<li>4-7 years work experience within US healthcare, preferably in data integration.</li>
</ul>
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Senior Implementation Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
We are looking for Operations Associate to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM.
 
But enough about us; let’s talk about you.
 
You are a curious person who is great at identifying problems and seeing them through to resolution. You also will partner with our quality team to ensure training opportunities are identified and will own training related action items to drive better business outcomes .
 
The Team: 
The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.
 Job Responsibilities
 
Analyze complex breakdowns in the process associated with follow-up, denials management, payment posting related and or clinicals related issues through performing root cause analysis and provide appropriate next steps to BPO teams
 
Accountable to drive workflows, directives and new work assignments with the BPO teams at the capacity of SME and trainer
 
Drive process specific calls with BPO teams to drive better outcomes in quality
 Typical Qualifications
 
Bachelor’s degree or equivalent
 
5-7 years’ experience in fast paced environment
 
Previous experience in healthcare RCM environment, mandatory
 about athenahealth
 
Our Mission: To unleash our collective potential to transform healthcare.
 
Our Location : This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.
 
Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
 
Our Perks : Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Operations Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Team: The athenaCollector product is a critical part of the athenaOne platform, which helps our medical provider clients manage their business and revenue cycle (RCM), automating claims and billing for well over $200 billion in client revenue.
 
Job Responsibilities
 
Produce accurate, unambiguous technical design specifications with appropriate detail. Lead design and development on an agile team of Engineers, a Scrum Master, a Product Owner, and Experience Designer.
 
Collaborate, mentor, and advise team members to promote productivity and effectiveness; share business and technical insights with the broader engineering and product organization.
 
Develop knowledge to act as a domain expert. Take ownership of what the team builds and oversee efforts across the team to ensure completion.
 
Typical Qualifications
 
6 years of experience with significant software engineering skills and computer science experience.
 
Bachelor’s Degree or equivalent.
 
Experience working in an Agile environment at an enterprise level.
 
Proficient in at least one modern programming language; relational databases, with modern UI frameworks helpful.
 
Hands-on experience in Java based technologies and React Native APIs, ReactJS, JavaScript or ECMAScript (OOJS) and JSX.
 
Knowledge of Unix/Linux, SQL, RESTful API, AWS, and broad technologies; experience in developing decoupled applications is preferred.
 
Prior experience with Spring Boot framework, PostgreSQL, AWS EC2, Docker, Kubernetes, Kafka, Terraform or similar technology.
 
Knowledge of Perl is helpful.
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Lead Software Engineer – athenaCollector

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
We are looking for an Implementation Analyst to join our Ambulatory Integration Delivery team. Your Job will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’. The Integration Analyst manages a large queue of projects for new interface build out and proactively identifies workflow deficiencies. But enough about us, let’s talk about you.
 
You are an excellent communicator with advanced excel expertise. You are responsible for day to day operations involving extraction, matching and importing of client's data using pre-defined procedures and systems.
 
The Team: Ambulatory Integration Delivery team is a part of larger “Data Liquidity Build” zone within Integration Services of Athenahealth that bridges the gap between the legacy data into Athena. This team is a group of data import/migration functionality experts with good domain knowledge of database schema and health record type. We perform iterative process within tools to make data transfer friction less. The team works directly with Project Managers to make the transition onto Athena as seamless as possible. The team’s duty is to make sure that the integrity of legacy health data is brought into Athena with the utmost level of quality
 
Job Responsibilities
 
Responsible for Project management and testing of EDI-related initiatives, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces;
 
Communicating with labs, hospitals, IT vendors, pharmacies and athena stakeholders to convey interface status and timelines;
 
Managing a high volume of projects and tasks with competing priorities;
 
Researching and incorporating trading partner technical, functional and QA requirements to EDI projects
 
Developing a comprehensive understanding of athenahealth’s healthcare transactions and how
 
Relationships between teams and their workflows influence complex problem solving
 
Typical Qualifications
 
Graduate in engineering, science, or commerce stream
 
2-4 years’ work experience within US healthcare, preferably in clinical integration
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Implementation Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
The Opportunity: 
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
 
Position Summary: 
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
 
Responsibilities may include, but are not limited to: 
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
 
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
 
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
 
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
 
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
 
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
 
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
 
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
 
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
 
Raise opportunities for growth to the account’s Account Executive
 
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
 
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
 
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
 
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
 
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
 
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
 
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
 
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
 
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
 
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
 
Desired Qualifications : 
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
 
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
 
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
 
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
 
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
 
Behaviors & Abilities Required: 
Stellar customer relationship skills and high emotional intelligence
 
Self-driven and results-oriented with a positive and constructive outlook
 
Ability to successfully negotiate difficult conversations
 
Strong customer service mindset
 
Ability to efficiently manage and prioritize work across multiple accounts
 
Ability to take initiative with little to no direction
 
Proactive and high energy work style
 
Conflict resolution skills
 
Empathic communicator with a consultative approach, able to see things from other person's point of view
 
Very strong problem-solving ability and ownership, regardless of subject matter
 
Ability to travel as needed, typically 20% or less
 
Ability to work independently as well as part of an extended, cross-functional team
 
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
 
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
 
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
 
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
 
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
 
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
 
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
 
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Manager

Join athenahealth and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.