Qureos Mentor

athenahealth

<div><p>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><p><b>
Denials US Service Operations Analyst</b></p><p></p><p>
We are looking for a US Service Operations Analyst to join the Denials team. In this role, the Denials US Service Operations Analyst will review assigned work, research issues, coordinate with internal partners, and help improve workflows that support revenue cycle performance.</p><p></p><p>
As part of this team, the US Service Operations Analyst helps keep critical operational work moving by managing assigned queues, researching issues, and supporting accurate resolution across service processes. The role connects day-to-day execution with broader business results by helping identify trends, improve workflow reliability, and support efficient follow-through. This is a strong opportunity for someone who enjoys problem-solving, working across teams, and contributing to process improvement in a fast-moving environment. This role is based in Belfast, ME and follows a hybrid work model. This position reports to the US Service Operations Manager.</p><p></p><p>
The Team: The Denials Team is the revenue-recovery and prevention engine within Revenue Cycle Operations. We triage and resolve denied claims quickly and accurately, recover lost revenue through appeals and corrected submissions, and stop recurring denial drivers by identifying root causes and partnering with upstream teams. Our work balances short-term impact (recovering dollars and improving cash flow) with long-term prevention (process improvements, payer playbooks, and staff coaching) so the organization sustains better billing accuracy and fewer interruptions to cash collection.</p><p></p><p><b>
Job Responsibilities</b></p><ul><li><p>
Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities.</p></li><li><p>
Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps.</p></li><li><p>
Prioritize work based on urgency, criticality, and business impact to meet operational goals.</p></li><li><p>
Communicate clearly with internal stakeholders to share updates, clarify issues, and support resolution.</p></li><li><p>
Collaborate with cross-functional teams to address workflow barriers, resolve operational issues, and support shared goals.</p></li><li><p>
Apply critical thinking and problem-solving skills to evaluate issues and recommend practical solutions.</p></li><li><p>
Document work, findings, and updates accurately to support consistency and effective follow-through.</p></li><li><p>
Identify recurring issues and process improvement opportunities that can improve operational efficiency and outcomes.</p></li><li><p>
Manage assigned responsibilities independently while contributing to team priorities and service goals.</p></li><li><p>
Use AI tools, when available, to help organize work, summarize issue trends, or draft routine communications more efficiently, while reviewing outputs carefully and maintaining responsibility for final decisions and actions.</p></li></ul><p></p><p><b>
Typical Qualifications</b></p><ul><li><p>
1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field</p></li><li><p>
Relevant professional experience preferred.</p></li><li><p>
Effective oral and written communication skills and strong interpersonal skills.</p></li><li><p>
Strong planning and organizational abilities.</p></li><li><p>
Time management skills and ability to prioritize work based on criticality.</p></li><li><p>
Critical thinking and problem-solving skills.</p></li><li><p>
Ability to work independently and collaboratively with cross-functional teams.</p></li><li><p>
Experience working with cross-functional groups to achieve common goals.</p></li><li><p>
Flexibility and adaptability in response to changing priorities and business needs.</p></li><li><p>
Ability to maintain accuracy in work requires close review of details.</p></li></ul><p></p><p><b><i><br>
Expected Compensation</i></b></p>
$30,000 - $52,000<p><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></p><p></p><div><div><div><div><div><div><div><div><div><p><b><i><br>
About athenahealth</i></b></p><p></p><p><b><i>
Our vision:</i></b> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></p><p></p><p><b><i>
Our company culture:</i></b> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></p><p></p><p><b><i>
Our DEI commitment:</i></b> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></p><p></p><p><b><i>
What we can do for you:</i></b></p><p><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></p><p></p><p><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></p><p></p><p><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></p><p></p><p><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></p><p><i>
https://www.athenahealth.com/careers/equal-opportunity</i></p></div></div></div></div></div></div></div></div></div></div>

Denials US Service Operations Analyst

<div><p>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</p><p></p><div><div><p><b>
Clini</b><b>cal Content &amp; Terminology Senior Associate</b></p></div><div><p><b>
Position Summary:</b><br>
Join the Chief Medical Officer Organization team to research, develop, and maintain clinical content and terminology libraries that support global clinical documentation needs. In this role, you will create clinical content assets for multiple medical specialties, apply and validate standardized code mappings, and partner with internal teams to ensure content is accurate, consistent, and ready for product updates. You will use data and evidence-based guidelines to support clinical decision support and related workflows. This position is hybrid in Belfast, ME, and reports to the Clinical Content Director</p></div><p></p><div><p><b>
About the Team:</b><br>
The Clinical Content &amp; Terminology team improves the customer experience by curating clinically relevant, evidence-informed content supported by widely used medical code sets. We standardize and continuously improve clinical content libraries to support consistent documentation and care delivery across athenahealth workflows. The team partners with product, technical writing, clinical operations, and external content vendors to deliver content updates for new workflows and features. Our work supports clinical documentation, screening and care management workflows, and related clinical recommendations.</p></div><p></p><div><p><b>
Essential Job Responsibilities:</b></p></div><div><ul><li><p>
Develop clinical content assets for multiple medical specialties, including screening questionnaires, documentation templates, treatment plans, and order libraries</p></li></ul></div><div><ul><li><p>
Research clinical care practices within medical specialties to determine documentation and workflow needs</p></li></ul></div><div><ul><li><p>
Apply standardized code mappings by researching and validating codes from libraries such as SNOMED, LOINC, CPT, and ICD-10</p></li></ul></div><div><ul><li><p>
Support the creation and improvement of best-practice content using evidence-based clinical practice guidelines</p></li></ul></div><div><ul><li><p>
Partner with outside clinical content vendors to support content development and updates</p></li></ul></div><div><ul><li><p>
Collaborate with technical writing teams to support Knowledge Articles and Release Notes for new or updated content releases</p></li></ul></div><div><ul><li><p>
Analyze usage and content performance data to inform project decisions and future content priorities</p></li></ul></div><div><ul><li><p>
Run database queries to support the generation of value sets used in clinical recommendations and clinical decision support algorithms</p></li></ul></div><div><ul><li><p>
Support data exchange work by analyzing and mapping data exchange elements and code-related requirements</p></li></ul></div><div><ul><li><p>
Use AI tools to accelerate content research and summarization, validate outputs against clinical sources and internal requirements, and improve content development productivity and quality</p></li></ul><p><br>
</p></div><div><p><b>Additional Job Responsibilities:</b></p></div><div><ul><li><p>
Assist with training on clinical content development for internal teams and external stakeholders</p></li></ul></div><div><ul><li><p>
Support analysis of clinical care guidelines and the development of specialty-specific workflows</p></li></ul></div><div><ul><li><p>
Contribute to quality and performance improvement efforts for code mapping and clinical content delivery</p></li></ul></div><div><ul><li><p>
Help content managers and leaders with related content team initiatives and cross-functional work</p></li></ul></div><div><ul><li><p>
Participate in ongoing review and refinement of content library standards and processes</p></li></ul><p><br>
</p></div></div><div><div><p><b>Expected Education &amp; Experience:</b></p></div><div><ul><li><p>
Experience with athenaOne Clinicals (preferred experience includes time working with admin configuration tables)</p></li></ul></div><div><ul><li><p>
Knowledge of medical terminology and the ability to research specialty-specific clinical care practices</p></li></ul></div><div><ul><li><p>
Ability to use standardized medical code sets and support mapping activities (e.g., SNOMED, LOINC, CPT, ICD-10)</p></li></ul></div><div><ul><li><p>
Strong computer literacy (MS Word, Excel, Outlook, PowerPoint)</p></li></ul></div><div><ul><li><p>
Experience with Airtable, SQL, and/or HTML (preferred or plus)</p></li></ul></div><div><ul><li><p>
Bachelor&rsquo;s degree (preferred)</p></li></ul></div><div><ul><li><p>
Professional healthcare industry experience (preferred)</p></li></ul></div><div><ul><li><p>
2+ years of athenaClinicals experience OR 3+ years of clinical practice/medical terminology experience (both preferred)</p></li></ul></div></div><p></p><p><b><i><br>
Expected Compensation</i></b></p>
$65,000 - $111,000<p><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></p><p></p><div><div><div><div><div><div><div><div><div><p><b><i><br>
About athenahealth</i></b></p><p></p><p><b><i>
Our vision:</i></b> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></p><p></p><p><b><i>
Our company culture:</i></b> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></p><p></p><p><b><i>
Our DEI commitment:</i></b> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></p><p></p><p><b><i>
What we can do for you:</i></b></p><p><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></p><p></p><p><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></p><p></p><p><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></p><p></p><p><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></p><p><i>
https://www.athenahealth.com/careers/equal-opportunity</i></p></div></div></div></div></div></div></div></div></div></div>

Clinical Content & Terminology Senior Associate

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

Join athenahealth and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

athenahealth

About Company

Denials US Service Operations Analyst

Clinical Content & Terminology Senior Associate

Onboarding Success Manager, Enterprise