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Aurelius Solutions

**IF YOU DO NOT LIVE IN MINNESOTA, PLEASE DO NOT APPLY**Help Desk Technician - Network Engineer*Mostly remote but candidates must be willing to travel to client sites on their own as-needed.POSITION DESCRIPTION:Provide excellent customer end user support in a fast-paced and growing business. Provide support on remote data connectivity and unified communications applications for customers local and across the United States. Work in a team environment and assist the customer users in order to support our business and its goals.QUALIFICATION, KNOWLEDGE, AND SKILLS:Promote a high level of customer satisfaction by answering incoming calls and providing end user customer technical support70% Remote work from home and 30% customer site dispatch within Minneapolis area.Advanced network connectivity troubleshooting (VPN, router, switch)Active Directory management of computers and user accounts, including account modification, password resets, and onboarding/disabling of accounts.Provide O365 administration for our MSP customersAdvanced computer &amp; server issues/troubleshootingPrinting/scanner issues4+ years of prior experienceExperience with Windows Server Operating systems. REQUIRED.Experience with Cisco LAN/WAN environments (working on CCENT or CCNA). REQUIRED.Experience with VMware and HyperV server environments. REQUIRED.Possess strong analytical skills and effective interpersonal and communication skillsActive problem-solver who listens for customer cues and actively resolves problems with grace and integrityAbility to work in a fast-paced team environment and work under pressureHigh level of focus and professionalismExtreme attention to detailFollow direction to the letterAchieve difficult goals in a short time frameJob Type: Full-timePay: $22.00 - $29.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>DEAL BREAKER: Reliably commute to customer sites as needed per week in Minneapolis area.</li><li>Do you have experience with MITEL MiVoice CONNECT and ECC?</li></ul>Experience:<ul><li>IT help desk tech: 2 years (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: Hybrid remote in Hopkins, MN 55305

Help Desk Technician / Network Engineer

Join Aurelius Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aurelius Solutions

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Help Desk Technician / Network Engineer