Help Desk Technician / Network Engineer

**IF YOU DO NOT LIVE IN MINNESOTA, PLEASE DO NOT APPLY**

Help Desk Technician - Network Engineer

*Mostly remote but candidates must be willing to travel to client sites on their own as-needed.

POSITION DESCRIPTION:

Provide excellent customer end user support in a fast-paced and growing business. Provide support on remote data connectivity and unified communications applications for customers local and across the United States. Work in a team environment and assist the customer users in order to support our business and its goals.

QUALIFICATION, KNOWLEDGE, AND SKILLS:

Promote a high level of customer satisfaction by answering incoming calls and providing end user customer technical support

70% Remote work from home and 30% customer site dispatch within Minneapolis area.

Advanced network connectivity troubleshooting (VPN, router, switch)

Active Directory management of computers and user accounts, including account modification, password resets, and onboarding/disabling of accounts.

Provide O365 administration for our MSP customers

Advanced computer & server issues/troubleshooting

Printing/scanner issues

4+ years of prior experience

Experience with Windows Server Operating systems. REQUIRED.

Experience with Cisco LAN/WAN environments (working on CCENT or CCNA). REQUIRED.

Experience with VMware and HyperV server environments. REQUIRED.

Possess strong analytical skills and effective interpersonal and communication skills

Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

Ability to work in a fast-paced team environment and work under pressure

High level of focus and professionalism

Extreme attention to detail

Follow direction to the letter

Achieve difficult goals in a short time frame

Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Benefits:

• Paid time off

Application Question(s):

• DEAL BREAKER: Reliably commute to customer sites as needed per week in Minneapolis area.
• Do you have experience with MITEL MiVoice CONNECT and ECC?

Experience:

• IT help desk tech: 2 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Hopkins, MN 55305