Qureos Mentor

Australian Embassy

<div>The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade
The role of the Department of Foreign Affairs and Trade (DFAT) is to promote and protect the interests of Australia internationally. This involves working with international partners and other countries to tackle global challenges, increase trade and investment opportunities, keep our region stable and help Australians overseas.
The department also manages Australia&rsquo;s international presence, a network of over 120 embassies, high commissions, consulates-general and representative offices across five continents.
About the Position
Under direction from the Corporate Services Manager, the Corporate Services Officer coordinates key operational functions, particularly protocol and HR support, and supports the daily activities of two Corporate Services Administrators. The role provides back-up to the Corporate Services Manager, ensuring continuity of service across core corporate functions.
The key responsibilities of this position include, but are not limited to:
<ul><li>Manage liaison with the Turkish Ministry of Foreign Affairs (MFA) on protocol matters including accreditation and entitlements for posted officers, such as diplomatic ID, licenses and tax-free purchases.</li>
<li>Coordinate customs formalities and other logistics for arrivals and departures of posted officers.</li>
<li>In consultation with the Regional Services Delivery Hub (RSDH) for Europe, support HR and payroll administration, including recruitment, onboarding and related records management.</li>
<li>Maintain and manage the attendance and leave tracking system, including monthly reporting, in conjunction with the IT Officer.</li>
<li>Provide operational support and mentorship to the Corporate Services Administrators, ensuring service standards and task completion in areas of responsibility.</li>
<li>Act as first point of escalation for day-to-day corporate queries in the absence of the Corporate Services Manager.</li>
<li>Liaise with travel and accommodation suppliers to provide administrative and logistical support for official visits.</li>
<li>Provide back-up to the Corporate Services Manager during periods of absence.</li>
</ul>
Qualifications/Experience
Essential
<ul><li>Excellent oral and written communication skills in English and Turkish are required.</li>
<li>Strong administration and interpersonal and liaison skills.</li>
<li>Proven ability to supervise tasks and deliver outcomes in a team setting.</li>
<li>Ability to manage competing priorities and work under minimal supervision.</li>
<li>Proficiency in Microsoft Office software applications.</li>
</ul>
Desirable
<ul><li>SAP experience.</li>
<li>Financial literacy and experience with budget monitoring.</li>
</ul>
Selection Criteria
Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.
The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit.
A. Demonstrable experience working in a client services role with responsibilities in a range of areas, backed up by organisational skills and the ability to manage competing priorities.
B. Proven decision-making skills with the ability to exercise discretion and good judgement in applying legislation, policies and guidelines, including diplomatic protocol and conditions of service.
C. Ability to build and maintain productive working relationships with internal and external stakeholders, aimed at offering an efficient service to clients at all levels.
D. Effective verbal and written communication skills in English and Turkish and ability to tailor messages to different clients and stakeholders.
E. Proficiency with Microsoft Office applications such as Outlook, Word and Excel with the ability to manage electronic records whilst maintaining discretion and confidentiality.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to recruitment.london@dfat.gov.au.
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
The Australian Embassy, Ankara seeks a motivated and organised Corporate Services Officer.</div>

Corporate Services Officer – LE4 – DFAT – Ankara

<div>The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.
Please be advised that the Australian Embassy, Ankara does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.
About the Department of Foreign Affairs and Trade
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia&rsquo;s security, enhancing Australia&rsquo;s prosperity, delivering an effective and high-quality overseas aid programs and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia&rsquo;s pursuit of global, regional and bilateral interests.
About the Position
Under limited direction, the Public Diplomacy Manager is responsible for planning and implementing the public diplomacy strategy and Direct Aid program activities of the Australian Embassy in Ankara. The role seeks to advance Australian interests in Turkiye, as well as in the Embassy&rsquo;s countries of accreditation, Azerbaijan and Georgia, and ensures that public diplomacy activities and key messages are communicated to enhance Australia&rsquo;s image and reputation in all three countries of accreditation.
The key responsibilities of the position include, but are not limited to:
<ul><li>Develop, refine and implement the Embassy&rsquo;s Public Diplomacy and Direct Aid programs and associated strategies.</li>
<li>Coordinate, plan and support public diplomacy events and visits hosted by the Embassy and the Ambassador, including receptions, conferences (virtual and in-person) visit programs for Australian VIPs and site visits to Direct Aid Program projects and other events, accompanying senior Embassy personnel.</li>
<li>Promote key messages to local media, develop responses to media enquiries in Turkish/English and contribute to the development of high-level media strategies, including writing press releases for Public Diplomacy events.</li>
<li>Provide briefing support, including input into speeches, to the Ambassador and other diplomatic staff and contribute to research and analytical tasks.</li>
<li>Manage the Embassy website, public outreach activities and production of information material, including supporting colleagues in managing the Embassy&rsquo;s social media presence.</li>
<li>Monitor and oversee the public diplomacy budget and contribute to reporting requirements.</li>
<li>Implement the Embassy&rsquo;s Direct Aid Program funding for small community development projects, seek and shortlist applications for funding; manage the disbursement of funds; and monitor and report on project expenditure to ensure funds are spent and acquitted correctly.</li>
<li>Initiate, develop and maintain extensive networks across government, NGO, civil society, business, academic, arts and media sectors.</li>
<li>Undertake translation and interpreting work as required, including for some meetings with the Ambassador.</li>
</ul>
Qualifications/Experience
<ul><li>Previous experience and qualifications in public relations and event management and/or development projects and small grants management.</li>
<li>Experience with social media platforms (including Meta and X), analytics tools and social media best practice.</li>
<li>Demonstrated experience planning, managing and executing visits and events.</li>
<li>Demonstrated financial management skills.</li>
<li>High level communication skills in written and spoken English/Turkish, including interpreting and translation skills.</li>
<li>Well-developed research and critical analysis skills with the ability to liaise effectively with a range of internal and external stakeholders.</li>
<li>Demonstrated ability to work independently and within a small team.</li>
</ul>
Selection Criteria
Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.
The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit.
A. Ability to contribute to the planning, development and implementation of the Embassy&rsquo;s Public Diplomacy and Direct Aid strategies, including online/social media presence, press releases and community projects.
B. Proven ability to manage stakeholders and establish and maintain a network of relevant contacts.
C. Ability to work independently and as part of a small team, managing multiple priorities to ensure efficiency and delivery of agreed outputs and goals.
D. Experience in assisting with the coordination of public engagement, cultural and advocacy activities such as Public Diplomacy events and VIP visit programs.
E. Ability to manage and organise the Public Diplomacy budget and ensure that financial reporting requirements are met.
The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to recruitment.london@dfat.gov.au.
We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.
The Australian Embassy, Ankara is looking for a Public Diplomacy Manager to promote Australian interests and lead activities that help deliver its public diplomacy strategy and direct aid program.</div>

Public Diplomacy Manager – LE5 – DFAT – Ankara

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Corporate Services Officer – LE4 – DFAT – Ankara

Public Diplomacy Manager – LE5 – DFAT – Ankara