Abrar Admin

Avon Fire & Rescue Service

<div><p>Do you have experience within IT systems and want to support improving our services? Then apply to be our ICT Instructure Engineer today!
</p><div><div><div><div><div>Corporate staff
</div></div><div><div>North Somerset
</div></div></div></div></div><div><p>Post number: 1110
</p><p>Hours: 37 per week
</p><p>Contract: Permanent
</p><p>Salary: &pound;36,363 - &pound;39,152
</p><p>Closing date: Midday 20 July 2026
</p><p>Location: Police &amp; Fire Headquarters, Portishead
</p><p>Interviews: Week commencing 3 August 2026<br>
</p></div><div></div><div><div>
<h2 class="jobSectionHeader"><b>Summary of role
</b></h2><p>The ICT Infrastructure Engineer is responsible for the resilience, security, and improvement of Avon Fire &amp; Rescue Service&rsquo;s hybrid ICT estate, supporting critical operational and corporate services. The role provides expert support across cloud and on&acirc;premise platforms, resolves complex incidents, and drives service improvement through standardisation, automation, and proactive monitoring.
</p><p>The post holder will play a key part in transitioning ICT services in&acirc;house, strengthening internal capability, managing suppliers, and maintaining a strong security posture aligned with recognised standards, ensuring reliable and fit&acirc;for&acirc;purpose technology for frontline operations.
</p><h2 class="jobSectionHeader"><b>Some of the things you&rsquo;ll be doing
</b></h2><p></p><div><div><div><p>Role responsibilities
</p></div><div><ul><li><b>Infrastructure operations (core accountability)
</b></li></ul><p>Manage the day-to-day operation of the hybrid ICT estate, ensuring the availability, performance, security, and reliability of core services.
</p><ul><li><b>Networking (switching, routing, firewalls)
</b></li></ul><p>Manage and optimise LAN/WAN infrastructure, including switching, routing, firewalls, and site connectivity across MPLS, VPN, internet breakout, and Azure environments.
</p><ul><li><b>Cloud (Azure)
</b></li></ul><p>Administer and optimise Azure IaaS and PaaS services, including virtual machines, networking, storage, and backup solutions.
</p><ul><li><b>VMware (on-premise virtualisation)
</b></li></ul><p>Manage and maintain VMware environments ensuring platform stability, performance, and efficient resource utilisation.
</p><ul><li><b>Governance and compliance (ISO 27001 / Cyber Essentials Plus)
</b></li></ul><p>Ensure infrastructure services align with security policies, governance standards, and regulatory requirements, embedding secure-by-design and least-privilege principles throughout the environment.
</p><ul><li><b>Identity and access (Entra ID / AD DS)
</b></li></ul><p>Administer and maintain identity services across Entra ID and on-premise Active Directory, supporting user lifecycle management, group policies, and hybrid identity integration.
</p><ul><li><b>Exchange Online administration
</b></li></ul><p>Administer Exchange Online and associated mail security platforms, managing mail flow, mailbox administration, hybrid configurations, and email security controls including anti-phishing, anti-spam, and transport rules.
</p><ul><li><b>Microsoft 365 productivity suite administration
</b></li></ul><p>Administer core Microsoft 365 services including SharePoint, OneDrive, Teams, and associated collaboration platforms, ensuring secure, reliable, and effective service delivery.
</p><ul><li><b>Service improvement and transformation
</b></li></ul><p>Identify opportunities to standardise, automate, and improve ICT services, contributing to the design and delivery of infrastructure solutions aligned to organisational strategy.
</p><ul><li><b>Stakeholder engagement
</b></li></ul><p>Work collaboratively with internal teams and service users to understand requirements and improve service delivery, providing clear technical guidance to both technical and non-technical stakeholders.
</p><ul><li><b>Cyber security (Microsoft Defender for Endpoint focus)
</b></li></ul><p>Administer and optimise Microsoft Defender for Endpoint across the server and endpoint estate, ensuring effective protection, detection, response, and vulnerability management capabilities.
</p><ul><li><b>Escalation point
</b></li></ul><p>Act as an escalation point for L1 and L2 engineers, providing technical guidance and support across end-user computing services including Intune, Microsoft Teams, Microsoft 365 productivity applications, and Microsoft Defender technologies.
</p>Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.<br>
<ul><li>
</li></ul></div></div></div><p>
</p><h2 class="jobSectionHeader"><b>What we will need from you
</b></h2><p></p><div><div><div><p>Essential
</p></div><div><ul><li>Degree level education (or equivalent) in computer science or a related field of study, or significant relevant business experience.
</li><li>Up to date technical knowledge of ICT, and the technology landscape, with evidence of keeping up to date with innovations for the benefit of the organisation.
</li><li>Minimum of 2 years&rsquo; experience in an Infrastructure Engineer role or similar role.
</li><li>Experience supporting and maintaining a hybrid infrastructure environment (cloud- Azure and on-premise &ndash; VMware)
</li><li>Hands on experience administering Azure services (IaaS, networking, identity integration, backup, firewalls, VNETs)
</li><li>Experience managing Active Directory and Entra ID in a hybrid configuration
</li><li>Ability to set and manage priorities. Negotiating timescales and balancing work objectives. Delivering effectively, overcoming barriers to change.
</li><li>Ability to diagnose issues methodically and drive resolution under pressure
</li><li>Ability to communicate technical issues clearly to non-technical stakeholders
</li><li>Willingness to accept and work to our Values during the course of employment.
</li><li>Committed to undertake relevant training and continuous professional development opportunities.
</li></ul></div></div></div><p></p><div><div><div><p>Desirable
</p></div><div><ul><li>Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or the equivalent gained through relevant training, experience and continuing professional development.
</li><li>Experience with the configuration and management of Meraki firewalls, switches and AP&rsquo;s
</li><li>Experience working in an environment certified to CE+ or ISO27001
</li></ul></div></div></div><h2 class="jobSectionHeader"><b>What you can expect in return
</b></h2><ul><li>26 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service
</li><li>Local Government Pension &ndash; Defined Benefit Scheme
</li><li>Electric Vehicle Salary Sacrifice Scheme
</li><li>Cycle to Work scheme
</li><li>Welfare and Wellbeing services
</li><li>Staff Networks
</li><li>Access to Westfield Health Supplementary Healthcare package.
</li><li>Access to Blue Light card with offers online and high street discounts
</li><li>Use of the multi-gym, sports hall, restaurant, free parking and beautiful open surroundings at our Headquarters in Portishead.
</li></ul>
<h2 class="jobSectionHeader"><b>How to apply</b></h2><p><br>
</p><p>If you experience any issues with the application or require a paper version please contact recruitment@avonfire.gov.uk . Late applications and any applications with no supporting statement will not be accepted. Please quote job reference number 1110 on any communications. Thank you.
</p><p><b>With effect from July 2023 legislation was amended to enable all Fire &amp; Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.
</b></p><p><i>Avon Fire &amp; Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under-represented at Avon Fire &amp; Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
</i></p><h2 class="jobSectionHeader"><b>Additional reading
</b></h2><p>It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:
</p><p>Core Code Of Ethics &ndash; NFCC
</p><p>Our mission, vision and values &ndash; Avon Fire and Rescue Service
</p><p>Safeguarding policy &ndash; Avon Fire and Rescue Service</p></div></div></div><p></p>

ICT Infrastructure Engineer

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Avon Fire & Rescue Service

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ICT Infrastructure Engineer