Qureos Mentor

AW Designer

Job description:Location: Kot Lakhpat, Lahore Full-Time | On-Site Industry: Textile / Fashion Brand / E-commerce Salary Range: PKR 45,000 &ndash; 55,000 (based on experience)W*e are looking for a Customer Service Representative (CSR)* with proven experience in the textile, fashion brand, or e-commerce sector. The ideal candidate will be proactive, organized, and passionate about delivering an excellent customer experience. Key Responsibilities:<ul><li>Coordinate with courier and logistics partners for timely deliveries, returns, and exchanges.</li><li>Communicate with customers via phone, WhatsApp, Facebook, Instagram, and other channels.</li><li>Manage inbound customer queries and issues related to returns, exchanges, or order tracking.</li><li>Monitor and respond to customer threads, DMs, and chats in a timely manner.</li><li>Maintain and update daily sales and inventory sheets.</li><li>Confirm and edit orders from marketing campaigns, ensuring accuracy and customer satisfaction.</li><li>Coordinate with the warehouse team to manage stock for order fulfillment.</li><li>Prepare and share daily customer service and sales reports with senior management.</li><li>Support the e-commerce team by enhancing customer engagement and brand loyalty.</li></ul>Requirements:<ul><li>Minimum 1&ndash;3 years of experience in customer service within a textile, fashion brand, or e-commerce company is mandatory.</li><li>Excellent communication skills in English and Urdu (verbal &amp; written).</li><li>Proficiency in MS Excel, Google Sheets, WhatsApp Web, Facebook/Instagram Business Tools.</li><li>Strong customer focus, patience, and multitasking abilities.</li><li>Must be detail-oriented and a team player.</li><li>If you meet the criteria and are ready to grow with a reputable textile brand, send your resume with the subject &ldquo;CSR Application&rdquo; to:</li><li>hr@shamsandbrothers.com or whatsapp (only text) 03346244101</li></ul>Job Type: Full-timeExperience:<ul><li>customer service within a textile, fashion brand,: 1 year (Required)</li></ul>Work Location: In personJob Type: Full-timeWork Location: In person

CSR(Textiles Only)

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AW Designer

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CSR(Textiles Only)