Qureos Mentor

Awami Financial (Private) Limited

Job Description:As a Chinese Translator, your major task will be to accurately and effectively translate written or spoken text from Chinese to English and Urdu (or vice versa). You may work on documents, emails, websites, marketing materials, legal texts, technical documents, and other forms of content.Role:&middot; Convert written or spoken content from Chinese to English and Urdu or English to Chinese, maintaining accuracy, clarity, and context.&middot; Have a thorough awareness of Chinese culture to guarantee that cultural references and colloquial expressions are translated correctly.&middot; Collaborate with clients, project managers, and other team members to clarify project requirements, discuss potential challenges, and deliver high-quality translations.&middot; Efficiently manage multiple translation assignments, meet deadlines, and prioritize tasks accordingly.&middot; Provide language support for various tasks within the organization, such as interpreting during meetings or conferences, if required.Qualifications:&middot; Native or near-native fluency in both Chinese and English.&middot; A bachelor's degree in Translation, Linguistics, or a related field is preferred, but equivalent experience may be considered.. HSK level 5 or 6.&middot; Previous experience as a professional translator.Job Type: Full-timeWork Location: In person

Chinese Translator

The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.Key Responsibilities<ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul>Job Type: Full-timeWork Location: In person

Trainer- Call Centre

We are looking for friendly and customer-focused Customer Service Representatives to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.Key Responsibilities:&middot; Handle inbound and outbound calls, chats, and emails professionally.&middot; Assist customers with account-related queries, transactions, and troubleshooting.&middot; Provide accurate product and service information.&middot; Resolve customer complaints in a timely and efficient manner.&middot; Maintain records of interactions and transactions.&middot; Escalate complex issues to the relevant departments.&middot; Achieve set targets for call handling, customer satisfaction, and service quality.Requirements:&middot; Previous call center or customer service experience.&middot; Strong communication skills.&middot; Ability to handle high-volume calls while maintaining professionalism.&middot; Basic knowledge of financial services, mobile apps, or digital payments.&middot; Problem-solving mindset with patience and empathy.&middot; Proficiency in MS Office and CRM software is a plus.&middot; Minimum Intermediate (Bachelor&rsquo;s preferred).Job Type: Full-timeWork Location: In person

Customer Service Representative

Join Awami Financial (Private) Limited and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Awami Financial (Private) Limited

About Company

Chinese Translator

Trainer- Call Centre

Customer Service Representative