Qureos Mentor

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

We are seeking an experienced finance professional to lead and manage financial operations. This role will be fully responsible for financial planning, budget control, financial reporting, and team management, ensuring compliant and efficient financial activities.Key Responsibilities:&middot; Develop and implement financial strategies, budgets, and forecasts&middot; Oversee daily financial operations, including bookkeeping, tax calculation, and cash flow management. And responsible for tax submission and filing.&middot; Ensure compliance with local tax laws, corporate policies, and IFRS&middot; Prepare monthly, quarterly, and annual financial reports and management accounts&middot; Manage audit processes and maintain effective communication with internal and external auditors.&middot; Lead and develop the finance team, providing professional guidance and training.&middot; Assess and manage financial risks, proposing improvement suggestions.&middot; Collaborate actively with headquarters and other departments to support business decisions.Qualifications&middot; Bachelor's degree or above in Accounting, Finance, or related field; CPA/ACCA/CA qualification preferred.&middot; Minimum 5 years of finance experience, with at least 1 year in team management.&middot; Proficient in IFRS and local financial and tax regulations in Pakistan.&middot; Excellent financial analysis, budgeting, and risk control capabilities.&middot; Skilled in financial software and MS Office, particularly Excel.&middot; Strong leadership, communication, and cross-cultural collaboration skills.Job Type: Full-timeWork Location: In person

Finance Manager

We are looking for a Data Analyst to join our team and turn data into actionable insights. The role involves analyzing customer and transaction data, building dashboards, and supporting decision-making with accurate reporting.Key Responsibilities: &middot; Manage and maintain customer and loan data records.&middot; Ensure data accuracy, confidentiality, and security in compliance with company policies.&middot; Develop and maintain reporting dashboards for management and operational use.&middot; Conduct data analysis to generate insights that support decision-making and business growth.&middot; Collaborate with internal teams to optimize data processes and workflows.Requirements:&middot; Bachelor&rsquo;s degree in Data Science, IT, Statistics, or related field.&middot; 1&ndash;2 years of proven experience in data management.&middot; Strong proficiency in MS Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).&middot; Understanding of data security, compliance, and governance practices.&middot; Excellent analytical, problem-solving, and communication skills.Job Type: Full-timeWork Location: In person

Data Analyst

We are seeking a highly motivated and results-driven professional to strengthen our presence in the Pakistan market. The ideal candidate will be responsible for identifying growth opportunities, building strategic partnerships, and driving revenue through effective business development initiatives.Key Responsibilities<ul><li>Identify and pursue new business opportunities through market research, networking, and lead generation.</li><li>Understand client needs and provide tailored solutions aligned with company offerings.</li><li>Develop and execute strategic sales and partnership plans to achieve growth targets.</li><li>Manage the complete business development cycle, including prospecting, pitching, negotiating, and closing deals.</li><li>Prepare business proposals, presentations, and reports for internal and external stakeholders.</li><li>Collaborate with internal teams (Marketing, Operations, Finance) to support business growth and ensure smooth execution.</li><li>Monitor industry trends, competitor activities, and market conditions to identify potential opportunities.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>Minimum 2 years of experience in Business Development, Growth, or Partnerships.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Self-motivated, target-oriented, and able to thrive in a fast-paced environment.</li><li>Experience in Fintech, Lending, or Payments is an added advantage.</li></ul>Job Type: Full-timeWork Location: In person

Growth & Partnerships Specialist

We are looking for a creative and data-driven Social Media Executive to manage and grow our online presence across all digital platforms. The ideal candidate will have a strong understanding of social media trends, fintech marketing, and customer engagement strategies to enhance brand awareness and drive lead generation.Key Responsibilities:&middot; Develop, implement, and manage the company&rsquo;s social media strategy in alignment with business goals.&middot; Create engaging content (posts, videos, reels, stories) for platforms such as Facebook, Instagram, LinkedIn, TikTok, etc.&middot; Plan and execute ad campaigns across social media channels.&middot; Monitor social media channels for trends, feedback, and engagement opportunities.&middot; Analyze performance metrics and prepare monthly reports on reach, engagement, and conversions.&middot; Manage online reputation, respond to comments/messages, and handle customer inquiries professionally.&middot; Stay updated with fintech market trends and digital innovations to suggest creative content ideas.Requirements:&middot; Bachelor&rsquo;s degree in Marketing, Media Studies, Communications, or a related field.&middot; 1&ndash;3 years of experience in social media management or digital marketing&middot; Strong knowledge of major social media platforms and tools.&middot; Excellent communication, writing, and creative thinking skills.&middot; Ability to work independently and meet deadlines in a fast-paced environment.&middot; Basic knowledge of SEO and content marketing principles is an advantage.Job Type: Full-timeWork Location: In person

Social Media Executive